H & K Plumbing

Cha R.

This company was assigned to me by American Home Shield for a basement, laundry sink stoppage. The guys came out and told me I would need a clean out installed in the pipe to clear the stoppage. AHS informed me that the clean out installation would not be covered. I contacted H&K to inquire about the cost of the installation, and I also decided to get quotes from 2 other companies on Angie's List. I had another plumber come out the same day, and they found that I actually did have a clean out pipe. It was low to the ground and partially covered by my washing machine. H&K would have known this if the plumbers who came out did more than stand 5 feet back while looking at the pipe and sink. The second company was able to clear the stoppage by simply snaking the clean out and was done in under an hour. H&K caused me to spend more money than I should have, and AHS is refusing to reimburse any expenses. Do not waste your time with this company.

Hamada H.

Don't ever call or have do anything they trick you especially if you have a home warranty and you see there name for schedule call home warranty and cancel it believe me this is the right thing to do worst plumbing company ever

Msbambifairy ..

I was referred to H&K through AHS for a leak in my ceiling. Before the tech came there was NO hole in my ceiling. When the tech got here he needed to cut an access hole. By the time he fixed the leak there was a gaping hole left in my ceiling. He actually said, ""Boy I made a big hole"" before he left. I called AHS to have the contractor to come and repair the damage that H&K made and after that tech came I was told that they needed authorization to fix the hole. When AHS contacted H&K for authorization they had the audacity to LIE AND TELL THEM THAT THEY MADE NO ACCESS HOLE IN MY CEILING.
3 weeks later I am still trying to get all of this sorted out.

April B.

If I could give 0, I would. H&K was booked for some simple plumbing work through our home warranty with AHS. It took a series of phone calls to them before I was even able to set the appointment. When I finally got through, I set it three weeks in advance. They were due to my home last Friday and I'm still waiting on a call from them. They never showed, never answered my calls that day and never responded to the calls from AHS either. Add to that, when I did get someone on the phone in the beginning, they were hinging on rude and seemed annoyed that they had to speak to me. This is a terrible way to do business and I hope people steer clear of them.

Not sure why it says San Francisco, I'm in Baltimore.

A P.

I don't relish having to write a negative review. However, I feel like H&K tried to scam me for unnecessary repairs.

I called my home warranty company for a leaking pipe under my bathroom sink. They sent out H&K to repair it. The call fee was $75.

The two plumbers took a cursory look at it proclaiming that I had a crappy faucet and it needed to be replaced. They contacted the warranty company which said that the new faucet would not be covered. H&K told me it would be $260 for a new faucet and installation. I would have had them install it right then and there but they did not have a faucet in their truck that matched my fixtures.

They texted me photos of 2 faucets they had in stock which I didn't like, then said I could order a faucet through them, then said I couldn't, and suggested I buy on my own but it would be inferiority quality to the one they had.

I decided not to hire them and asked my handy neighbor if he could install the faucet for me. He took one look at it, and turned a knob under the stopper and within 10 seconds my leak was gone. No faucet replacement required.

It would have been one thing to pay $75 to have them come out and turn a knob, but to try to up sell me into paying an extra $260 is a complete and total scam. Shame on you H&K!

Cherie S.

If I could I would give a negative zero review. Called our home warranty to frepair of a leaky trap pipe under our utility sink. Appointment was set and the rep was on time. Thing is the rep say that if he can replace the pipe but if we plug the sink the crack could happen again. And said we need a new sink, faucet and the pipe for $800. He explained to home warranty that the sink was faulty I'll say the sink is old but it isn't broken just fix the pipe. We don't have $800. Of course warranty denies the pipe getting fixed. $75 for nothing . Thing is I called another plumber they are fixing replacing the sink the faucet and the pipe for $300. Don't use H&K they are no good. I'm getting rid of Home warranty also paying $59 a month for them to deny service and not to send good repair companies.

Brian B.

I agree with other reviewers that their phone service is somewhat lacking however once you get through to them the work they do is fantastic. They level with you about what the problem is and give you options with pros and cons to each and don't pressure you into choosing any particular one. They also work quickly and carefully and I was thoroughly impressed with them from start to finish.

Leah P.

They did a good job and the plumber was very honest and fair. However, they never pick up the phone or return voicemails.

Jackie N.

I called this establishment 6 times within 2 days and every time the message would go to voicemail, I left a few messages and no call back for a week. They finally called my roommate back a week later to schedule an appointment. They then proceeded to call our landlord and say we left rude messages after calling them 6 times?? Very odd way to run a business. Anyway it has been 3 weeks since their last visit and nothing has been done. I would not sign up for this plumbing service if you want your plumbing needs met conveniently or in a timely fashion.

Tony P.

Directed to H & k through our home warranty company for a broken hot water heater. Left message on Saturday, 4 calls and 2 messages on Monday, 2 more calls on Tuesday with no answer, no return call. Demanded a new company from our home warranty company! The new company proceeded to tell us we could have had it repaired in 48 hours vs now have to wait almost a week waiting for H & K. Their website states customer service is number 1 priority! I read the reviews about great service etc? I couldn't even get a return phone call? What a joke!!