H & K Plumbing

Kristina H.

Ronnie and Tyler just left my condo building and I couldn't recommend them more! They were patient with the unique challenges of a condo/dealing with multiple units not answering the door, were courteous, wore masks, communicated what they were doing, including showing me the parts that were leaking and got the leaks fixed quickly.

Card is on my fridge for the next plumbing need/emergency and have let my neighbors know about him as well!

Mark W.

Another Customer through American Home Shield (AHS)... awful experience. The guy showed up and I knew it was not going to be good.

He had an attitude like it was a bother for him to be at my house. The ejection pump needed to be checked and since there was no stop valve he said ""shit could go every where"", recommended that I clear out the entire area and have a stop valve installed first. He said once that was done that he could check the pump but more than likely something got stuck in the pump and it would need to be replaced. He also said the pump was brand new which it wasn't and confirmed by another plumber.

He gave me a quote to put in a stop valve and replace the pump...
Stop Valve - $900.00

New Pump - $800.00 (he said the pump AHS would provide wouldn't be worth anything, just builder grade so he said we would need to pay 800 to get a decent pump.

TOTAL OF 1700.00 not counting my 75.00 service charge.

So, I am sure most of you reading knew what I did next... called my own plumber who was able to install a brand new pump and the stop valve for $850.00 which included 2 trips to my house... first trip was to see what was going on.


We have no issue in paying a fair price. We treat people with respect. We have tons of patience. This was just ridiculous.

Also, AHS is a joke. I called to complain and try to get my 75.00 for the service calls of H&K and to see if they would pay some of the cost of my plumber's bill and they said NO.

Great customer service. I even asked if I could email someone and they said that I had to send them a letter in the mail if I wanted to send in a complaint or have this looked into further.


Good new is that I don't have to renew AHS and I know which plumber not to call if the need arises.

Mark d.

Piling on to the negative reviews. Unresponsive, unprofessional, and didn't fix any of our plumbing issues. Got a ridiculous call from Heath saying ""I don't know what needs to be done here."" Read the work order! There are sinks leaking, you are a plumber, please just fix them. We don't live at our property anymore (we live in FL now) and the plumbing issues are preventing us from selling our house.

Demanded a different plumber through AHS and not paying another service fee for work that wasn't completed. Getting a different plumber out of pocket. Thanks for nothing.

Jess L.

DO NOT USE!!! Unresponsive and they did nothing to resolve my issue. I had a contract with American Home Shield (AHS) and they were the contractor assigned to fix my water heater and a leaky pipe. THEY DID NOTHING!! They claimed they needed to order a part which after TWO WEEKS still never came. I called several times to get an update and no response. I went almost a month with NO HOT WATER in my home and no response/runaround from AHS and H&K. I had to call another company who came right out and fixed my issue. SAVE YOURSELF some heartache and GO WITH ANOTHER COMPANY!!!

K N.

You know I'm not going into a long spill because it's really not necessary. Bottom line up front, they didn't fix the leaking pipes they claimed to fix. They blamed the water heater leak on the house foundation, which the structural engineer verified that the foundation was and is solid. Then on top of that they lied to my home warranty company about a toilet issue they didn't want to fix by saying the inside parts of the toilet were manually broken, because you can't have wear and tear on a 30yr toilet.
Like CORONA don't let them in your house, nothing good can come from it!

Cha R.

This company was assigned to me by American Home Shield for a basement, laundry sink stoppage. The guys came out and told me I would need a clean out installed in the pipe to clear the stoppage. AHS informed me that the clean out installation would not be covered. I contacted H&K to inquire about the cost of the installation, and I also decided to get quotes from 2 other companies on Angie's List. I had another plumber come out the same day, and they found that I actually did have a clean out pipe. It was low to the ground and partially covered by my washing machine. H&K would have known this if the plumbers who came out did more than stand 5 feet back while looking at the pipe and sink. The second company was able to clear the stoppage by simply snaking the clean out and was done in under an hour. H&K caused me to spend more money than I should have, and AHS is refusing to reimburse any expenses. Do not waste your time with this company.

Hamada H.

Don't ever call or have do anything they trick you especially if you have a home warranty and you see there name for schedule call home warranty and cancel it believe me this is the right thing to do worst plumbing company ever

Msbambifairy ..

I was referred to H&K through AHS for a leak in my ceiling. Before the tech came there was NO hole in my ceiling. When the tech got here he needed to cut an access hole. By the time he fixed the leak there was a gaping hole left in my ceiling. He actually said, ""Boy I made a big hole"" before he left. I called AHS to have the contractor to come and repair the damage that H&K made and after that tech came I was told that they needed authorization to fix the hole. When AHS contacted H&K for authorization they had the audacity to LIE AND TELL THEM THAT THEY MADE NO ACCESS HOLE IN MY CEILING.
3 weeks later I am still trying to get all of this sorted out.

April B.

If I could give 0, I would. H&K was booked for some simple plumbing work through our home warranty with AHS. It took a series of phone calls to them before I was even able to set the appointment. When I finally got through, I set it three weeks in advance. They were due to my home last Friday and I'm still waiting on a call from them. They never showed, never answered my calls that day and never responded to the calls from AHS either. Add to that, when I did get someone on the phone in the beginning, they were hinging on rude and seemed annoyed that they had to speak to me. This is a terrible way to do business and I hope people steer clear of them.

Not sure why it says San Francisco, I'm in Baltimore.

A P.

I don't relish having to write a negative review. However, I feel like H&K tried to scam me for unnecessary repairs.

I called my home warranty company for a leaking pipe under my bathroom sink. They sent out H&K to repair it. The call fee was $75.

The two plumbers took a cursory look at it proclaiming that I had a crappy faucet and it needed to be replaced. They contacted the warranty company which said that the new faucet would not be covered. H&K told me it would be $260 for a new faucet and installation. I would have had them install it right then and there but they did not have a faucet in their truck that matched my fixtures.

They texted me photos of 2 faucets they had in stock which I didn't like, then said I could order a faucet through them, then said I couldn't, and suggested I buy on my own but it would be inferiority quality to the one they had.

I decided not to hire them and asked my handy neighbor if he could install the faucet for me. He took one look at it, and turned a knob under the stopper and within 10 seconds my leak was gone. No faucet replacement required.

It would have been one thing to pay $75 to have them come out and turn a knob, but to try to up sell me into paying an extra $260 is a complete and total scam. Shame on you H&K!