H & B Plumbing & Heating

Joe M.

Wow! Here's our H&B experience . . .
We needed a plumbing job done in our Earleville home, and as we are just down the road from H&B's office in Chesapeake City, I called them up. A nice guy came around (Gregg) on Thursday (Dec.2), we discussed the job, and he promised he would work up the estimate ""on the weekend or next Wednesday at the latest"" as this was apparently his ""office day"".

The weekend, then the next Wednesday, came and passed with no contact and no estimate. Then another week passed, then ~another, with no contact and no estimate.

On Dec.21 I contacted their office and was immediately emailed an estimate document - an estimate with an acceptance due date of Dec.18 and a price of $0.00. I called back and the representative indicated she had not noticed the incomplete estimate before sending, and would get with the estimator. It's now 2022. No contact, no revised estimate. Needless to say, another company is doing the work. What is disappointing about this company isn't so much that they obviously don't want to do the job, it is the incredible disrespect shown to a potential customer by their lack of contact. We wasted many days waiting in good faith for a response from them. Good luck being a customer of this company! We won't be.

Megan W.

I called H&B for a technician to come out to look at my furnace, which was blowing cold air. While they were prompt to arrive, I was first told by the technician that my fee for him to come out would be ""about $113"", but when he returned with my paid invoice, I had been charged $139, without being told or authorizing this amount prior to. He said that my unit was quite old and that IF they were able to get the part needed, it would be very expensive, ""probably around $1,000"". I told him that I had done my own research and found the part online for $365, to which he said ""Oh, well I dont know what it costs!"", after just having told me it could be upwards of $1000. The next morning I received a call from Kathy who quoted me over $1200 for the job. I asked how much they were planning to charge for the part itself and told her that I found it online for $365 as a reference. She replied (in an extremely rude tone) ""Well if you found it for that much than maybe you should just buy that!"" I asked her again how much she planned to charge for the part, which she responded, ""We mark up the pricing, JUST LIKE ANY OTHER BUSINESS DOES, and we'll charge you $860 just for the part"". I ended the call, based on the more than 200% mark up on the part and her rude disposition. I luckily found another company in the area who told me the part would be ""around $400"" and they would do the work for $750-$800. I would NEVER recommend this company. Unprofessional and it felt like I was being taken advantage of.

John H.

We have been using H&B at both of our homes for about 10 years now, we are always pleased with their work and their service, their employees are kind and attentive.
We recently had an emergency and received the finest of care. I highly recommend H&B for their honesty and integrity.
We used to use one of the mega companies, but not any longer; we are happy to support this exceptional local business and would give them 10 stars if allowed.
John & Linda H.

Catherine M.

Well I hired H & B Plumbing to put in a boiler at my house. They showed up on time and worked all day, but did not finish the job. They also left a big mess (dirt all over and dirty handprints on my house.) I paid them in full but told them about the mess left behind. Then, I had to stay home a second day when they could return to finish the job, which they arranged according to their schedule NOT MINE. I have told at least 3 people now at this company about the mess. Not one of them responded with sorry or what can we do. I had to clean up H & Bs mess. Now they called so that the county needs to inspect their work. When I called back no one knew what I was talking about and sine the person that called me wasn't there, no one could figure out what to do, so they have to call back and expect me to take another day off. And the saga continues. They have their $, so they don't care after that. I am extremely disappointed because I paid them over $6,000. This is the only way that I may be able to get their attention.

Mark G.

Called them out for a well job - After they assured me that they could handle the job I hired them and tore out a wood deck that was in the way. Once we had it all tore open they called back & said they cant do it now - Left me high and dry. Probably they can handle toilets & sinks but be careful about giving them anything difficult as you might have to finish it yourself like I did.

Ralph F.

I have used H & B for 20 years and their service has been very good - but not cheap. I have been OK with that but...

On July 4th my AC stopped cooling the house air. We called H & B and they asked if was an emergency, we said Yes as I'm 86 and it was a very hot day. They said it would be a $ 150 (Holiday) Dispatcher Fee. The Serviceman arrived promptly, found the problem to be a Capacitor and replaced it - all in about an hour but he charged $ 410 for Labor and the Capacitor.

With a total $ 560 cost, I can't help feeling I was overcharged this time and will not all call them again.

Chris J.

Worst plumber ever. Kid came out to house dressed in home clothes like he just got out of bed. Old sneakers, did not put any floor protector on shoes. Old tub of tools. Knew there was a leak and ran dishwasher that leaked all over again. Wanted to put dishwasher back without allowing anything to dry. Had trouble pulling dishwasher and continued to yank at it marking up counter. Flashlight was his old flip phone. Took no care in protecting anything, kept flinging metal screwdriver and kept hitting front of dishwasher with it. WORST PLUMBER EVER!

Joan P.

Professional and honest service from Randy and the owner. They didn't try to pull one over on us, they were real and spoke plainly. I cannot recommend them enough. We used them a couple times because we just moved to the area and we pulled their name from a hat. Randy was able to come out within hours and provided us with excellent and honest service. Cathy at the office was very patient and accommodating with our very stressful phone calls. They were able to fix the problem with our well and now things are working great. I highly recommend their services.

Joe T.

The employee Dan came to our home and quickly diagnosed the hot water heater just needing two new thermostats which fixed the problem. I called other companies and even before they were hired to come out and diagnose the problem they were suggesting a new hot water heater. I was very pleased and will use H&B Plumbing & Heating again if needed.

Tony L.

Don't use these guys for HVAC they sent a guy to my condo for three day he was poking and hoping the entire time wasting my time and billing me for their incompetence after $1200 repairs in March had to replace entire unit with new one from another contractor in June maybe they should stick to toilets. They never returned my call for the problem