H A English Plumbing Heating & Drain Cleaning

Wenmin C.

We had an issue with water in the basement. Whenever we showered, water would come out of the base of a toilet in the basement and flood the lowest point in the basement.

Hank insisted that the problem was due to a sewage line backup and that snaking the sewage line would fix the problem. He charged us $400 for it, which was almost 50% more expensive than what others charge. The worst part is he doesn't even guarantee his work. The problem persisted so he wanted to charge us $1,000 to use a water jet that he would borrow from a friend. We suspected that he had no experience using the water jet. Thankfully, we learned our lesson and didn't have him do the work.

We called multiple other providers who specialize in water jetting and they charge significantly less. We ended up going with All Drain Services who did an amazing job of diagnosing the problem using a camera. They had all the necessary equipment and were able to figure out that the problem was a result of our sewage line being accidentally disconnected due to a recent repair that the town had done near our home. The technician was very honest and only charged us $300 for the camera and not the snaking that he also did because it didn't do anything to diagnose the problem.

Hank was clueless and he didn't have the equipment needed to diagnose the issue. He said he encountered jello-like substances and said it must have been grease built-up. It turned out to be completely not true. It was actually dirt and rocks because our sewage line was disconnected by accident. We will never use Hank again for anything and would advise others not to use his service.

James B.

Great service. Knowledgeable, experienced, responsible, and pleasant. Comes on time, gets the job done correctly and quickly, and cleans up nicely at the end. I highly recommend Hank and Co... give them a call!

Carl B.

I had worked with Hank in the past. So I called him up to see about installing a whole house water filter system. Hank was prompt at our set meeting time. He explained what he could do and how long it would take. The costs. I hired Hank and the installation was painless. He is a professional and his work shows it. His price is also reasonable.

Jen R.

Hank has been our plumber for years. I wouldn't use or recommend anyone else. He's extremely professional and skilled, reasonably priced, is on time, calls if he's going to be delayed due to an emergency, and is a great guy. We've had emergencies at difficult times -including Xmas eve- and he's been right there for us.