Guy Plumbing & Heating

Scott N.

These guys are great. They service the rental I live in, and I'm glad my landlord uses them for heating and plumbing. Quick service, great repairs and good attitudes along the way. Nice!

Pete S.

Not good for Palo Alto area. Canceled an appointment and cost us greater than one day setback in fixing the only shower in our condo.

We asked Guy plumbing to investigate a leaky shower in our condo. They agreed to come out within ~24 hrs. So far, so good.

On the morning before the appointment, we asked about the allotted one hour time frame. The receptionist explained that even if more time were needed, this was a standard first step and that there was still value in just having the initial investigation. We were fine with that -- until about five minutes later, the owner called us to cancel the appointment.

If you are reading this, you probably work as many hours as my wife and I do -- you probably live in, or near to, Palo Alto and you are a professional broadly categorized as in the technology industry. Needless to say, we contacted Guy because of good yelp and because we see value in getting the best service. Our time is very valuable -- not being able to shower at home is a big problem.

From my perspective, I am trying to get the most value out of each appointment and get this solved quickly. From Guy's perspective, I am a problem customer.

My takeaway: if you want to do business with Guy, don't ask questions. Don't try to investigate yourself.

Ethan N.

This company is outstanding. They are prompt, knowledgeable, professional and are quick to respond in a crisis.
I have used them about 5 or 6 times. Once I had a broken faucet (it actually broke off the pipe with water gushing across the back yard) on the outside of my house, I called them and they were there within 45 min. I wished I had used them when I built my house because of the few problem I have had in my 8 year old house has been related to plumbing issues and they have not only fixed the problem but pointed out the mistakes made by the original plumber. Another time they came out for one issue and I asked a question about a minor problem I was having with my shower and they just fixed it for me. I highly recommend them. Always friendly, prompt and very professional.

Harry C.

I called and got an appointment for the next day. That's pretty good for a non-emergency. Then, they arrived at the very beginning of their 2 hour window. What's going on here? A plumber when you need him, and not having to wait? Not sure this will happen again, but it's definitely worth a shot.

I've also gone into their store to purchase water filters, and they are always nice and friendly.

Laura H.

We needed 2 replacement toilets. Camille was very helpful and knowledgeable about the TOTO toilets and we were able to have them installed the same day we bought them since there was some room in their schedule! Overall, we couldn't have been more pleased with the experience!

Arnold C.

These guys are extremely nice, patient, and knowledgeable. They are great. If you need recommendations about any home improvement issue that requires plumbing, try this place. You won't be disappointed.

T. E.

We call these guys and ask for Troy any time we need plumbing work done. Fast, friendly, helpful.

Garth G.

Alan Guy came out right away, gave me an estimate of $650 to install a gas line to my new range. He thought of all issues i had to address, had his team show up on time, gave them instructions and did the project when they said they would for exactly the quote. It was really a great experience.

S E.

Guy Plumbing is the company I call when I have a leak that I can't fix or a toilet that needs changing. They are a friendly, capable business and the plumbers I have worked with have been consistently efficient and effective at fixing the problem. They are also willing to say when a problem is not fixable instead of throwing good money after bad. I trust them to respond quickly and be very straightforward to deal with.

Steve L.

We shopped extensively for a water heater and found lots of options, including tankless and ultra high efficiency heaters. Several plumbing companies came out to make an estimate. Of all the companies, Guy Plumbing was the very best. Alan Guy pointed out a couple of ways to improve the installation (compared to others), and his guys were quick, expert, and effective. His pricing was ultimately a bit higher than others who gave fixed bids, but the extra work they did to improve the installation was well worth a few extra dollars. If others had done the extra work, they would have charged even more. And, if they are not well suited to do the job you want, they will gladly refer to others. I trust Guy Plumbing a lot.