Gustafson Plumber

Andrew I.

Scheduled Gustafson on short notice for a sewer line video inspection after another service cancelled. Ben + Adam were professional and courteous, explaining what they were seeing and offering any recommendations/advice. Would use them again for future service.

William C.

I scheduled Gustafson Plumber, Inc of Millbury, MA to come and give me a quote (they charge $75 for the privilege of them giving me a quote) and they gave me a date and a two-hour window. I took time off from work, and they never showed and never called. I called them and asked if the person was going to come and they said he could be there in half an hour. Ridiculous and no apology came either. I'm shocked they are still in business.

Faith N.

This company did over $600.00 of copper piping in my bathroom. The conpany was pissed becasue i asked for tgem to pull a permit as they werr supposed to do so anyway. I paid $90.00 for the permit and they charged me for gas to retrieve it. They also didnt have the parts to do the job so they left a guy here to do nothing while the other guy said he was going to get parts. The entire time he was out getting parts i was being charged for him to retrieve parts. While the other guy was here just texting on his phone waiting i asked him to fix the faucet etc. As i was utilizing the plumber that i was paying for. The office tried to charge me for a seperste service and would not understand that if im paying for a plumber than i should be abke to utilize the plumber as im paying for him. I wasnt paying him to sit on my bathroom floor texting for one hour and not doing anything. Well the office and owner had trouble understanding this and tried to double bill me.
They also will make it a point to lag behind in there repair becuase if they end the work 15 munintes past a complete gour they charge you for a full hour. These people are crooks. They dont pull permits and they milk the clock to have you pay an extra hour. I marked down when the two guys arrived and when they left. The office haf a different time frame. NEVER USE THIS COMPANY! They are absolute rip offs.

Z S.

I wish I had read the reviews below before hiring Gustafson. I had a similar bad experience with them. They gave me a quote for doing the repair work and then they sent me a bill for a much higher amount. Then I was promised that they would reduce the bill and then they went back on that again. Clearly these people are not honest and I would never do business with them again. Even though I sent them payment for the amount they had quoted me they still consider that that unpaid and send it to a collection agency.

Samantha P.

SO unprofessional. Office staff isn't responsive. I had to have multiple conversations with Lorrie in the office due to being misquoted on hourly rate when we used them in the past. This Summer I asked for a quote on a large job, but didn't go with them because it took over 2 weeks to receive the quote and the quote wasn't presented professionally. It had a $5,000-7,000 extra range which didn't make sense to us. I went with another company who gave us the exact figure we'd be paying. When Gustafson realized we used someone else they sent me a bill for the free estimate. Instead of returnig my calls Lorries and Bailey in the office sent the fraudulent bill to collections. Very suspicious and unprofessional. Would never use them again and wouldn't recommend them to anyone.

Colton C.

If I could give negative stars I would. The secretary/person who coordinated the quote NEVER told me of a fee for estimate. The person who gave me the estimate NEVER said there's a fee for an estimate. So FYI for that.
I got 3 other quotes from plumbers for a repair and ALL OF THEM QUOTED Less and had NO estimate fee!! Clearly, I went with someone else and that was a good thing because I got a bill in the mail that I will NOT pay for $57 for an estimate fee from this place. Ridiculous. I've never paid an estimate for anything in the last 12 years of apartment and house living. Apparently, ""they always do this,"" but who cares if it's not COMMUNICATED to you during phone call OR during the actual estimate.

Ann C.

I have used this company many times through out the years with satisfying results. However, this time, it was not acceptable. they started a bathroom job and were to call back with an appt as they needed 2 plumbers to finish the task. they finally called back 3 1/2 weeks later with a ""final"" message, claiming they called me back 3 times without my response. I did check all cell and land line caller ID's and did not find their number there. when I challenged her claim of calling us 3 times prior, I was told that they would not be back and to have a nice day. So now I am left with an unfinished job. WHAT IS GOING ON THERE? Crystal was extremely rude and no worries Crystal, I won't be calling back!

Daniel C.

Called them for a quote on rough plumbing for a small apartment. The two other plumbers said should take about 30- 40 labor hours. The Gustufson plumber said the same. I knew from the initial call that Gustafaon charges $125 an hour. Their bid came in at $9,000, a full $5,000 more than the second highest.

I called multiple times over a week to discuss the bid as it was so far out of whack with the others, and from what the Gustafson plumber had indicated the time requirement was. I left three messages with the receptionist. She was very nice and each time promised she would have someone call. They never did

I can only conclude that either (a) Gustafson only wants high margin emergency repair plumbing business, (b) they included high end fixtures that i don't want or need, (c) this is a good old fashioned porking

Mgray A.

This place was called to handle a pipe clog in my toilet. They showed up and parked on my front lawn?? Even tho there was plenty of off street parking directly in front of the house. They asked 1 or 2 questions, to which they said they had no idea what the problem could be. Next they decided to snake the toilet drain for the next 45 minutes. Once they decided they had finished the job they packed up and left and that was it. It was late in the day so we shortly after went to sleep. The following day, while carrying on like we normally would, we noticed that the downstairs plumbing had gone COMPLETELY HAYWIRE!!! HUMAN WASTE started coming up thru the downstairs shower/toilet and sink. Even tho there has never been am issue with the downstairs plumbing during our 5 year stay here. We immediately got in contact with Gustafson plumbing to try and get them to come back out and rectify whatever issue they had caused from trying to fix the original problem. They instead gave some DIY solution of dumping buckets of water down the shower drain.... I gave this a shot for a few days and finally gave up. I caved in and called back yesterday and was promised an immediate home visit the same day as soon as possible... an hour later I received a follow up call from one of the plumbers, who had nothing but sarcastic questions/comments. And here I am still with out a plumber to help my situation. I have 4 children under the age of 5 here, and the sense of urgency displayed by Gustafson Plumbers is non existent. DO YOURSELVES A FAVOR AND LOOK ELSEWHERE!!!!

Nia D.

I contacted this company after my pipes froze. Very professional. I do want to make it clear that I agreed to the after hours charges on the phone (they arrived at 5:30PM), however, they are very expensive. This was my first time calling in to resolve this type of issue and thought that this was a task that would take some elbow grease and I could justify the $350 bill I was about to receive. They came out, were there for 2 minutes, fixed the issue, but I just couldn't help but feel like I was a little cheated. I probably won't ever use these guys again unless I have a really big job to do. I simply can't afford it. This is just a warning for other low income folks.