Gundlach Plumbing And Heating

Shari K.

Called about plumbing ER. Initially they came within a few hours. They were unable to complete work so promised to return first thing the next morning but didn't arrive until afternoon. Again they were unable to complete work they weren't aware of property lines and stopped work at fence. We discovered the property line info and contacted them to advise it was Saturday & they said they couldn't help until Monday. They wouldn't allow us to speak to anyone else & never called back or returned calls to manager. Staff they sent to do the work were polite & professional most issues seem to be with office management & communication. No excuse after we paid considerable amount for the 2 visits for them to abandon the job & leave us in a bind! Beware! Consider calling a Rooter company if they can't fix the first time!

Deneen S.

First thing I noticed before writing this review was the 2.5 stars this company has. That says it all.

I'm a tenant at an apartment complex. I had leaks with my air conditioning/heating unit for months. Therefore the apartment wasn't cooling properly. Finally in November the apartments called a company out to fix the situation. The company being Gundlach.
Please know that if I could rate a zero, I would.

The guys came out to fix it. I was at work but have cameras so once I was alerted to activity in my apartment I tuned in.
Mind you, I didn't see any problems with the crew that came in to do the work. I actually commend the guy that actually did the manual labor.

As the guy measured he told the Gundlach manager ""it would be a tight fit."" To which, the manager replied ""do what you gotta do, smack it, flip it, rub it down, make it work."" The worker replied ""I'm kind of a perfectionist and just want to make sure it's done right."" Kudos to him! I, however, was taken back by the manager's comment. Very unprofessional.
Anyway, a few hours went by and they completed the job.

When I got home from work I noticed a very high pitched noise that was constant, later to find out it was only when the unit was on but constant the whole time it was on. Do you know what the emergency broadcasting system noise sounds like when it comes across your TV? Well that's what it sounds like. Very annoying.
I sometimes take naps after work, I record music and sometimes just like peace and quiet. None of this is possible any more unless I cut the unit off.

I ask the rental office to please send them back out because I know this noise is not normal. They do. This time I stayed home because I wanted to ask about it and see what the problem is.

The manager (the same one that said smack it, flip it...) came in with an attitude. It was obvious. However, upon entering he immediately noticed the noise looking up at the vent. He never talked to me he just talked with another Gundlach employee.

When I noticed they were about to leave I simply asked ""are you saying this is normal?"" That was the only question I asked but he refused to answer.

Literally just picking an argument and even said to the other employee ""this is why I don't like working with these people"" of course I said ""what is that supposed to mean?"" see, he tried to cover it up but I honestly feel like he was referring to me because I live in income based apartments. So he was referring to poor people. Why else did he say it. (Oh, I recorded him saying that)

Needless to say, he said ""if you want to know about it contact the rental office.""
I said ""I can't ask you a question about your equipment ?"" He literally walked out of my apartment saying nothing else. (That also was recorded) there's more but you get it.

2 months later the unit still makes the noise, I have to run it when I'm not home. It's not being fixed nor has anyone given me an explanation. Im not sleeping well and if I had paid my money for this we would be in court.

Just know, if the manager is this unprofessional then they don't deserve your money.

Neil P.

My elderly in-laws had a heat pump go out this past weekend. We called around to attempt to get their AC back on during this recent hot spell in Richmond VA. Gundlach sent out a tech on a Sunday. Stated it would after hours service call. No quote as to how much after hours would be.

Luckily I was available to meet with Willy their service tech prior to any work being agreed to. Willy diagnosed a bad capacitor, which is a common problems and a relatively inexpensive fix. Normal rates and parts would be around $150. We have had it done to our own heat pumps in the past year.
Gunlach chose to take advantage of the situation with my elderly in-laws and attempt to quote me $625 for a service call and fix. They refused to offer a more reasonable rate.

I quickly dismissed Willy from the property and went and bought an window unit as a temporary fix. Found a reputable HVAC tech who installed it properly the next day. For the window AC unit and the new tech was cheaper than Gundlach for after hours service call quote.

Definitely get a second opinion with Gundlach. They will attempt to take advantage of situation with unethical pricing.

Never calling them again!

Joel B.

A Technician was sent very quickly. It was explained beforehand a charge of $89. for the estimate would apply to the repair. The Technician was very unprofessional. Several times referring to my collectables making my wife and I very uncomfortable. Also not wearing his mask properly at the height of the pandemic. He told us the Furnace would be too costly to repair but still would not give an estimate. Instead he made an appointment for the next day with a salesman. The Salesman from Gundlach was very professional but seemed to be going only on the word of the technician. Two days later I received an estimate of over $17000. (Seventeen Thousand dollars) for a new furnace. or $14000.+ cash price. I asked again for the repair estimate that I already paid for and days later received a detailed bill but still no repair estimate! I then called another company who came out and repaired the furnace for just over $700. As it turned out, the furnace itself was perfectly fine a valve that controlled zone heating needed to be replaced. I spoke to a manager at Gundlach to tell him his Technician is either dishonest or incompetent and I deserve a refund of the $89. He told me I was wrong, he had to stand by his man but I will gat a refund. To this day over a month later, no refund but the furnace is working fine.
I do not recommend this company.

Barbara S.

Nice people, but $525 for a non emergency call to fix a shower clog and running toilet is too expensive. I need to shop around the next time.

Bridget O.

I thought I had an issue with my sump pump and Gundlach was out within one hour to look at it. It was an easy fix (oversight on my part), but they were honest and helpful. Service man was professional and friendly.

Sylvia P S.

We recently had the REME-HALO whole home air purification system installed and are very pleased with the results of the air quality. The air smells clean, no pollutants floating in the air, able to breath better, sleep better, cleared up sinus, nasal congestion and sneezing decreased. Thank you Gary for taking the time to educate us on this system, were appreciate the time you took to explain the benefits of the system and answering our many questions. We have recommended this system to our friend.

Randolph S.

Recently, I contacted Gundlach to service a drainage block in one of my tenants' sewer system. First, the service representative had me to pay for one price and later that evening he informed me that he would have to come back the next morning to complete the job and bring different equipment. On the following morning, the service manager called and informed me that they were at the site to resolve the sewer blockage; however, it was going to cost an additional $700.00. I asked why didn't the serviceman tell me this the day before. Later that day, I received a call and I was told that everything was working. However, a few days later, the tenant informed me that the problem still existed. After I contacted the manager to get someone to come back, he requested that I pay the $700.00. Although the job had not been completed. He responded by saying that he knows my kind and that I'm trying to scam the company. His statement was further from the truth. I only wanted to get a second opinion! After contacting the City Utilities, a representative performed a camera analysis and discovered that a tree root has grown in the pipe and creating this blockage. Also, the City video taped the issue and allowed the tenant to view the blockage. Gundlach never mentioned anything about a tree root and never offered to allow the tenant or me to view the blockage first hand. In summary, the manager was very rude, made discriminatory remarks, and provided unsatisfactory customer service!

Kara J.

Literally was living my worst nightmare the last 12 hours when our air conditioning stopped working and the forecast was 95 degrees today. Being new to the area we had used ""comfort care"" and were extremely disappointed with their customer service (mainly their rude and unaccommodating dispatch lady) multiple calls elsewhere and even emergency calls with no luck. We called Gundlach as soon as they opened and said they would send out a repair team within two hours, they were even here earlier than that. The two technicians were extremely kind and accommodating and went out of their way to get our air back on in less than an hour, Highly recommend!

David T.

I called and spoke with Joe about a sink issue at my rental home. He was very polite and explained to me that an initial fee of $89 dollars would be due for the trip but would be included in the total of the bill if the job was done by their plumber. I agreed. They had a plumber on the job site super fast. The plumber then calls me and says ""I know what you were told about the $89 dollars but yea, forget that. This is going to be $330."" He was extremely irritable. $330 to snake a drain. He snaked the drain, sloppily slapped leak tape over a leak on the same drain and left the house without fixing the leak. Sorriest excuse for a plumbing company I've ever had the experience of dealing with. I called Any Time Emergency Plumbing and dealt with Illya who was very professional.

Update: After expressing disappointment in the service I received a call from Gary. Gary was very calm and was aware of this review however it was clear from the onset that this was nothing more than a collections call. He interrupted me numerous times when I attempted to answer his questions and was extremely condescending, at one point going so far as to smugly imply that I don't know how to read.

I CANNOT stress enough how horrible my experience with this company was. BUYER BEWARE!!!