Guirkin Plumbing Heating & Air Conditioning

Brian H.

Air conditioning wasn't working properly. Called them, they sent someone out within 2 hours. The technician figured out what was working, quickly fixed it. Explained to me in easily understandable language what went wrong, what he needed to do, and then he did it.

Cost was reasonable and the issue was resolved.

This is now my go-to HVAC company.

PS to owners: whoever you sent to my house (I didn't catch his name unfortunately) is a keeper!

Tahoe V.

Called to replace a hot water heater. They installed and literally anyone without experience could have done better. The overflow line was soldered crooked putting stress on the pipe, and the brand new heater cover was burned through by the soldering work. I called and sent pictures and was ignored. Terrible work. Terrible customer service.

Robbie K.

I called Guirkin out due to water damage in a downstairs ceiling. I showed them the exact bathroom that was causing the damage. They looked it over and said they would need to open the ceiling up to figure out the issue, which they charged me $90 for. After they left I was able to self-diagnose the issue was an unsealed hot water nob that was allowing water to run down the wall and behind the nob, into the the wall/floor cavity. They could have and should have found this with minimum effort. Maybe I just got a lazy crew but I am now using other firms for my plumbing needs.

Chrissy N.

Update: Owner responded with incorrect information. Two techs didn't come to my house, only one did. I even helped him with the install which I paid for. Also, paid for extra time that the tech spent here because he had to install the faucet twice due to the hose not retracting properly.

Also, the faucet was not ""used"". It did have an LED piece to it that the wiring was bad. I didn't care about that and only wanted the faucet installed as it was better than my current faucet. This was communicated to the tech during the install. All parts were in the original packaging and attachment hardware was in plastic.

Owner didn't specifically ask me about make and model of the faucet that I wanted installed during the call to set up service. I guess I was supposed to tell them that without being prompted.

Warning...if you are going to use Guirken, please be ultra specific in your requests for quotes and be prepared for condescending remarks from the owner. From reading other reviews, I am not the only one who experienced this.

Joe N.

I purchased an investment property in Richmond and have been using Guirkin for the heating and ac for the past few years. This past summer one of the AC zones stopped working. Guirkin provided 3 different estimates depending on the efficiency of the unit. Andy was the installer. Andy was extremely knowledgeable and did an excellent job on the installation.

I find their fees for semi annual service of the AC, Heat and gas fireplaces to be very reasonable. Scheduling a call can be done via email or phone call.

Thumbs up for Guirkin. They are easy to work with a reliable.

Joe Nelson

Thomas B.

Brad B. came to our house for our ""fall tuneup."" He explained everything he was doing in ""layman's terms"" so we understood exactly why he did what he did. He explained how the ""burners"" came on in our gas furnaces, warmed up a bit, etc., before the air handler started to push the heated air through our vents. He was ably assisted by his helper, Charles. So, as always, Guirkin came through for us. We wouldn't consider using anyone else but Guirkin for our plumbing and HVAC work.
Mary & Tom B. of Midlothian

Hannah B.

We needed our gas fireplace repaired and asked Guirkin for a quote. When they called my husband, the woman was extremely rude to him. She did not ask him any questions or ask our availability. She simply told him that they would come out on a specific date and how much to expect to pay. She did not ask if that date worked with him. I believe that customer service is key to a business and we will not move forward with this company for that very reason.

Wendy R.

If you're looking for someone who will overcharge you, not answer your questions over the phone and be condescending, this is the place!

Mike D.

I'm very disappointed with my experience. I had difficulty getting an appointment scheduled. When I called, the lady had to take my number and promised to call me back. I did not receive a call back until the next day and then the appointment was not for two weeks. Today, three hours prior to my appointment, I received a call from the lady and they had to cancel because the technician was sick. Instead of rescheduling for this week, she pushed me to the end of November. I am truly disappointed with how I was treated as a customer.

Diane C.

Andy Guirkin went above and beyond to help me in the knick of time with my AC unit which already had water backing up in the overflow pan, soon to start leaking through my kitchen ceiling if the problem wasn't fixed ASAP, and not to mention my unit wasn't cooling properly! To top it off, it was a holiday. No one wants to call for a home repair on a holiday! He came right away. He fixed the problem. He did not charge a crazy holiday rate. Good people do exist in the business world. Trustworthy, kind and competent. I am so grateful and I highly recommend this company.