Grumpy's Drains

Jim Z.

If you use Grumpy's service it will be you who is grumpy. I had them come in September to clean my drains. Soon thereafter it rained and the drains were plugged again. I thought perhaps it was my fault because some moss was left in the drains when I had the roof cleaned. That was not the case. I called them again, but this time I observed their attempt to blow the drain out. Their technician, the same one who performed the first service, could not even get his equipment down the drain where there are 90 degree turns. He tried for 30 minutes and could not perform the service. Now I was confronted with digging up the line and finding the obstruction myself. It took significant time, but it did find the problem and it was extensive. Years of fir needles were compacted in the pipe right before it entered the drain field. When confronting Rita at Grumpy's she assures me that the drain was clean in September. That was impossible. I observed that they could not even get their equipment to the site of the clog and when I removed it the blockage was extensive.

Advise - save yourself the aggravation and use someone more trustworthy and honorable.

Annaliza S.

I was really pleased with their service. I called to schedule and appointment early in the morning, and they were able to come out that same day - in fact they came 2 hours after I had made the call. The technician really knew what he was doing and fixed the blockage quickly and ran my water for awhile to make sure it was all clear (which I totally appreciated). They were really well priced, it was a fixed rate. I had called other plumbers in the area, and either they didn't have time in their schedules until next week, or they had to come out to assess the situation before doing anything, but the ending costs would have been close to $300, which I was not about to pay.

I absolutely recommend Grumpy's Drains if you just need to clear a blockage in your pipes / drains. Respectful, nice and very responsive!

Laura F.

Another plumber referred me to them after he replaced a utility sink. The drain to the sink was clogged and my plumber didn't have drain clearing tools. They quoted me a fixed price of $178 to clear the drain and came out on time a couple of days later.

You can obviously find less expensive services but I was in a hurry to get this done so went with the plumber's recommendation so I have no complaints about paying a premium.

Jim S.

Was in a pinch to get a drain cleaned. Figured it may take days to get on a plumbers schedule. Called Grumpy's, based off of a referral from another plumber, in the late afternoon. They were at my house at 9am the next day. Drain fixed and better than ever without going over their quoted price.

Tracy C.

Very happy with their service. Inclement weather forced rescheduling the original appointment but they did reschedule in a timely manner. Plumbing issue needed attention while I was visiting from out of town.

9-11 a.m. window of time given for appointment. They called to let us know when they would be there during that time the morning of the appointment. Bath tub and toilet needed snaking (determined after questions posed to determine whether the main stack might be involved) and all done with clean up afterwards as well. I thank them profusely for quick, efficient service.

Megan I.

Fabulous service! Grumpy's gave me a quote over the phone to jet our storm drains with a discount for our multiple drains. Keith and Conner from Grumpy's Drains were on time, courteous, professional, knowledgeable and super fast! We had a LOT of rain drains to clean outside our condos but they were done in under 2 hours. They worked together well as a team and got it all done and put back together with minimal mess. Keith was also able to tell us that our drains were in good shape, based on his observations, which is good to know. I would highly recommend them for outside drain cleaning!

Tim K.

They couldn't come on a Friday and so referred me to another plumbing service (Lovett's) that they trusted. Thanks

Liberty B.

Excellent service! Prompt, courteous and clean. Kitchen sink was plugged and it did not take long to get it back in working order. Very pleased and happy to recommend.

Rebecca L.

Excellent service. Have used them twice in the past 5 years. Nice honest guy and good work.

Don F.

Wow! Where to start? Chronologically I guess. Grumpy's was quick to respond to my request to clear our kitchen drains - same day response (that was impressive). They gave me a noon to 3 pm arrival window and said they would call 15 minutes before arriving so I could leave work and let them inside. About 1:30 I had not received a call, but decided To go home and wait. Good idea - their truck was parked in front of my house when I arrived home.

The tech was a very friendly, polite and nice guy (I was I impressed!). He accurately concluded the blockage was in the line between the sink and the main sewer line. He up sold me on jetting the line instead of snaking ($315 instead of $180) and loosened a rubber coupler to the sewer line running horizontally across the basement ceiling - sewage ran from the pipe, down the basement wall, around the roughed in window frame, splattered on the freezer and a shelf of packaged food, pooling on the floor. Gross and smelly. The tech attempted to catch sewage in a bucket - maybe 75% successful, but still sewage running out all over the wall etc. He moved a stored coffee maker, dropping the glass carafe and breaking it. He was genuinely apologetic throughout this fiasco.

After the sewage had quit flowing, he jetted the line saying he could hear the blockage release at an elbow and the job was done. I asked if the blockage might just move downstream and get caught at another joint before the larger sewer pipe. He reassured me it would not happen (spoiler alert!) - he was wrong.

He left and I proceeded to begin to cleanup the disgusting mess in our basement. I did, however, start the dishwasher before starting with the cleanup. About 20 minutes later the dishwasher began to pump out the first wash cycle water. Yes, the dishwasher drain line is connected the sink drain. As it turns out, the blockage moved to a very low point in the line (just before the main sewer line) and the dishwasher water and other crud in the line shot out of the washing machine drain, soaking a wood wall and pouring out sewage across the floor on the other side of the basement.

I called Grumpy's Drain and they sent the tech back (after 5) and he cleared out the blockage and my drains wear finally working properly. He apologized, said I would not have to pay for the service and I would get a call the next day from the office to confirm this.

I never got a call about the charges or a call to apologize. My family (wife, 2 kids and me) spent several hours cleaning up the disgusting mess, bought extra cleaning supplies $20) and finally, exhausted, went out to eat dinner ($90) at 8 pm after showering.

What Grump's should have done after creating this problem was: Cleaned up or helped to cleanup the worst of the mess; hired a cleaner to do a thorough cleaning; and had the owner call me to apologize and make sure we were okay. Oh, and finally, paid for our dinner out (the cleaning supplies will get used). Mistakes happen, and I understand that. But to basically just cut their losses and move on without taking care of the customer was just plain crummy and wrong. Given my experience, I suggest you might consider another option for drain clearing.