Groff's Heating Air Conditioning & Plumbing

Tom T.

Very dissapointed. Cost $436 for new thermostat. Not a rush or weekend job.
Sent 1st guy over paid $236 just for him to say my thermostat was programed wrong. Got worse after he left..2nd guy came said I needed a new thermostat $216. They accepted no responsibility for misdiagnosed first visit. They pretended to be concerned but as soon as check cleared ..never heard from them again.

Cory B.

Big thumbs down. Won't get into details, but stay away unless you want to spend endless amounts of money with no resolution.

Lynn K.

Service fee/trip charge to check why my furnace wasn't working cost me $155. But, paid $239 after they added in the diagnostic review to determine I needed a new limit switch. They did not have the part on the truck so I was told they'd need to order and come back, which would cost me another $155 to come back! They installed the machine when my house was built 7 years ago and knew the make and model of the machine but did not have any parts. Ended up finding someone to install the $4 part and it cost me $50 for the labor and part together. I talked to management there about charging me for the second visit and was told that's one way they make money and those are just the costs they charge. Will not be using them again and do not recommend them because you will also feel scammed.

Jody G.

One star only because I couldnt go lower.....a 2 1/2 week bathroom remodel is still uncompleted 3 months later. They installed the wrong vanity top, the wrong shower surround,I showed them exactly the correct granite to use they used something ""Close"" without my approval. They installed a tile floor with the incorrect or a non-existing pattern, and without the grout , and told me thats how it was made to be. We gave them the exact information of the flooring including grout and design. We ordered an oversized shower base so that we could have a bench seat in the shower, they forgot that detail and we got huge shower with no base. They did attempt to correct that with a ""customized"" bench that is not the same color as the wall surround, close but not the same. Numerous delays sue to ""materual not being in"" ie material never was ordered....I could go one and on but seriously DO NOT CONTRACT THEM.

Please R.

After looking at other estimates and listening to friends that have used Groff's for HVAC installs, we decided to have them do the work.
In a nut shell, the work was excellent, price was great and everyone we spoke
to, from Mike to Dale to the front desk lady and the scheduler, they were all
class acts! Thanks to your team, Groff's!
Sincerely,
Linda & Lew

Tina T.

We recently had central air conditioning installed in our old stone home in Wynnewood, PA. Groff's estimate for installing all of the necessary duct work, equipment and labor was less than half of Main Line AC/Heating businesses. The estimate was clear and straight-forward and they happily accommodated our work schedules and particular requests (to agree to repair any cracks or damage as a result of the installation, to take out and get rid of a huge old window AC unit, etc.) The installer, Matt, was highly competent and ably problem-solved when the inner-workings of our old stone house threw up inevitable challenges. I was sad to see him go at the end of the project. We are loving our central air and the experience we had with Groff's. Thank you, Mike and Matt!

Saundra H.

I had a 4 year old water heater purchased from and installed by Groff. I had no hot water and called for repair. I was told the vapor sensor was broken and needed to be replaced. Since the hot water heater was under warranty, I had to pay for the labor, but not the part. I agreed. Bill: $119.00. The next day, I returned home to a basement full of water with the hot water heater putting out water from a tube. After service person came and examined, I was told that a different part was now broken and I needed a new hot water heater. I would only be responsible for labor since ity weas under warranty...No responsibilty that repair person was here day before and now I have a basement full of water. New hot water heater installed. Labor Bill: $669.00. Between two bills, I have spent almost $800.00 for a 4 year old water heater, that began to leak ONLY after it was repaired....
Discussed with owner who was unwilling to accept any responsibility for anything....Bottom line: Pay up....too bad about your basement damage.

Christian L.

Do not use these guys!!! My heater when out in the middle of the night, I had a late night service call, they charge me a arm and a leg ($450) and didn't even fix the issue. I had to have someone else come in the morning to fix the issue and redo the work they did the night before.

Anita H.

I would love to give a service based review but cannot even get Groff's to return my phone calls. I have tried contacting them for three days in a row with no returned calls. On the third day I actually told the receptionist that I was not getting any returned calls and she put me through to a real person who told me that the service person I needed was in a meeting, but would call me back. Still no call back. The job I had for them was not a small one either. Guess I will be calling elsewhere.

m m.

I was in the process of getting estimates in december of 2010 and was referred by one of there customers.there salesman mike who was friendly and attentive to my request . told me due to the up and comming holiday he would get back to me after xmas well after waiting more than a month and 2-3 messages to them no return calls.
I just left a message with the owner?to let him know the great service i recieved.