Grigg Industries

Dawson L.

Alex Bentley, GM was able to correctly recommend the right Mansfield Toilet Lever (Metal) Replacement Product to me the very first time.

I ordered three levers and they were delivered in three days.

I was able to install all three units in about 20 minutes. It fit in perfectly without any bending at all.

The metal lever was even better than the original nylon lever that broke after 20 years of daily use. Plus, the metal rod works more smoothly on the toilet valve.

Dawson Leong
South San Francisco, CA

Steven M.

I ordered parts for a broken toilet on the Thursday before Christmas. First, I could not match their prices and overall cost including shipping even using my Amazon Prime account. Second, I received all the parts on Saturday afternoon and had the toilet repaired in less than 30 minutes. I am very happy with my experience with this company and will not hesitate to order from them again.

Steven B.

My plumber said I may have to replace my entire toilet tank because the proprietary mechanism was broken and difficult to find. Grig had them in stock for $14. I ordered 3 of them online (so I would have backups), they shipped the same day. Problem solved, thanks Grigg!

becky p.

Excellent array of replacement parts. After endless futile attempts at hardware and big box stores, I discovered this site online, They tracked down a 40 year old shower handle for me, saved me hundreds of dollars because the alternative was to replace major plumbing connections. Service was quick and accurate. This will be my first choice for any part I need.

JOHN P.

I felt the need to write this because I have seen a couple of negative remarks about
Grigg Industries. I have a couple of Mancesa toilets which needed the tank repair kits,
and from what I've found out are cheap outdated toilets. I found Grigg on the web,
placed my order(which I was not able to find the parts anywhere else) and in two days
received them (in Michigan). The price for shipping was also good. Decided because I
had seen negative comments that you could never reach anyone for customer service
that I would just give them a call and see. The first call I made the line was busy. Waited just about a minute called again. The owner answered and I had a great conversation with him thanking him for their great service and having the items that were very hard to find. Hopefully this review will make some people think twice when reading the negative reviews and give them a chance. From me they come highly recommended.
Thank You Grigg Industries.

Bryan H.

Smooth ordering process and hard to find parts you can't get anywhere else! Not sure where the rating of f came from top notch all the way around

M C.

I called this morning and ordered some very rare parts. The gentleman at Grigg was attentive and professional and especially helpful. My parts will be shipped today for delivery on Friday. I will keep you posted as to when I receive the parts as well as the quality of the parts. As I am typing this review, Grigg e-mailed me my UPS tracking number. Can't get any better than that :)

Jun X.

Ordered some small parts that are very hard to be found elsewhere, got shipped email the next day and received the parts the third day. The process was very smooth.

Zach S.

Poor shipping practices, NO customer support.
I ordered a replacement hydrant head assembly and a hydrant rebuild kit. All was shipped in the same flat rate shipping box, with only a small sheet of bubble wrap. This allowed the significant weight of the hydrant head to destroy the graphite packing for both the new head AND the rebuild kit. Repeated attempts to contact the company, including sending photographs of the destroyed graphite packing rings, yielded no response.
I strongly advise against dealing with this company.

terry c.

Be advised this business is rated F (that's about as low as you can get) by the Better Business Bureau. There is very good reason for that rating. They have a track record of failing to respond to customer complaints. In my case Grigg never answered the phone or emails. It took me several months and several letters to the Tennessee Division of Consumer Affairs before the company finally gave me a refund of shipping charges for a part they failed to deliver. It was only $7.95 - hardly worth my effort. But I was amazed at the effort the company went to in an attempt to keep my money, and I was not going to let them get away with it.

PLEASE NOTE: as of July 2011 there are 2 filtered reviews, both very negative and giving this business only one star. Why they are filtered I do not know, but if you factor them in, this business has one positive rating and 4 negative ratings, with an overall score of less than 2 stars. Use at your own risk.