Greenwell Plumbing Heating & Air

Markie C.

I made it an appointment with Greenwell plumbing and simply put they didn't show up. Now the technician was very nice who did initially take the appointment but in the end they didn't show up we had been waiting for them and they were a no-show.

Steven K.

My hot water stopped working a day ago so we had to have after hours service on Sunday. I asked a couple neighbors about who they would recommend and both said Greenwell Plumbing, Heating and Air. My wife and I were not disappointed! The technician, Jeff was very polite, courteous, and respectful of our home. He wore shoe coverings which I very much appreciate, and explained the potential problems with our water heater. After diagnosing the problem, it was determined we needed a heating element. He also explained the pricing in a very clear upfront manner. After discussing options we decided to have the heating element replaced in our 50 gallon Rheem water heater. He flushed the tank and replaced the element in a pretty prompt time frame. We are pretty sure we have found our go-to plumbing service company in Greenwell. We highly recommend them. It was nice that they offered a 10% military and first responder discount. I'm very appreciative of companies that honor vets and our first responders.

Trina M.

Just had a bit of a hiccup with billing where I had to follow them up repeatedly about an issue. That has been resolved.

Their estimate during house inspection was very far off from the actual bill we got once the job was completed so that was a bit of a bummer. We decided to stick with them because they were responsive and I thought the prices were still fair. The plumbers who went out were prompt and explained the job they're going to do clearly, and finished without a hitch.

Robert B.

Came to give an estimate, which he charged me for. Sewage pump $1600. Did this repair myself for right at $150. Charged me $90 for a service call, what a joke of a business. What a great scam, massively over quote jobs and just make people pay for estimates..

Paul M.

Good luck at getting a response. I have had several situations now where I have been unable to get in contact with anyone. Sat at a place waiting for about five hours that they were supposed to be there called they said now it was after hours, and they were going to charge me an after hours fee. Finally got them to show up at 10 pm. I had to go to the office to get them to run the camera through my line 3 weeks later. Now over a week later and still can't get them to call back at 3 attempts to find out result and get a price to repair.

Lindsay W.

Tim came to our house earlier than expected which was amazing! He completed the quotes we requested very quickly and then got some parts and quickly went to work. He was very polite and informative when updating us on progress. He installed a gas line for our stove, an extra water line for our fridge and fixed a toilet that has been giving us trouble for a while! He even completely installed our stove for us! I'll be using Greenwell and specifically requesting Tim if we need any more work.

Anonymous U.

We have been customers for years and were very please with Greenwell for years but we have become increasingly disappointed. Poor communication within the company and with plumbers. Poor communication with customers. Every time we call it seems it is a two-week or more process to get things fixed properly and to haul away items, i.e. water heater and water softener. There is always a lame excuse as to why they can't take the items that day which ends up with multiple phone calls to get them back to take them away. In addition, when they installed the new water heater he cut off the usage of the water-powered backup sump pump. Guess what, it rained for days and days. Every time you call there are no notations on file for what transpired. They never show up when they are supposed to even when they notify you when they are on the way. Very poor service and poor customer service in following up.

Barbara H.

Called at 8am to have a drain inside our home cleared - one that they had serviced a month ago. Explained that we couldn't flush toilets and that the drain was backing up sewers and needed service ASAP. We were told they would put us on the short list. Called at 2:30pm because we hadn't heard anything and were told we were next. At this point - our basement was flooded. Called again at 5 - and told the technician wasn't done at the current job and now had another job before getting to us - and may not even get to us at all. Honesty would have been great if they didn't actually have time.
Never came out. Thousands of dollars of water damage. Do not recommend.

Barbi J.

Adam at Greenwell Plumbing came to my house during a snow storm to fix what another quack plumber did not. Adam was on time, very friendly, and the cost was on par. I was very happy with his service, and will keep Greenwell Plumbing's information on hand in the event this old house needs them again. Thank you, Adam, and thank you Greenwell Plumbing!

Jay K.

I tried to put the same review on Google back in August when all of this happened but I thinking Greenwell only allows reviews that speak well of them... Anyway.,.

I'm with a home warranty company that covers my plumbing problems so I really don' t have much say in which company they use. Also pricing is not something I'm worried about because I'm covered up to $20,000 on my water/sewer problems.

The plumber from the first company that was sent out told me that my wall was going to have to be torn into because the pipe behind it was leaking. OK, I understand. He said before he tore into it, he needed a camera to send down the pipe to find out where the leak was so he wouldn't have to guess and tear half my wall apart before finding it. Unfortunately these cameras are expensive and the only one his company had was booked out he was going to let the warranty company know that a plumber with a camera was needed. Ok, sounds logical...

***IN COMES GREENWELL***

The next day (Friday) the plumber comes out and I explained to him about the need for a camera. He takes a look at the leak and says ""Yep, we need a camera here"" and he said no one at his office told him to bring a camera. He said he would have the weekend guy come by with a camera and have a look. In the meantime...no phone call, no confirmation, nothing. Saturday, I have to call their office to find out when. I was told I was on the schedule for between 2pm and 6pm, only (after I had waited all day). So....6:30ish comes and the plumber shows up and said nobody told him that he needed to bring a camera, but he said ""I don't really need one, I can tell you where the problem is, but What we need to do is get an estimator out here because the warranty co has to approve b/c we have to cut into your wall and he only works between Monday and Friday 8 to 5"" and then he left.

No phone call from anyone at Greenwell and once again I reach out to *them* on Mon at 1:30pm to ask what gives? ""Oh, yes, you're on our schedule today between 2pm and 6pm"" I'll have the tech call you. So I make last minute arrangements to leave work early (keep in mind I took Thursday and Friday off already), rush home and wait for this technician. 5:30 comes and goes..NOTHING. Finally I call Greenwell (again) and they said the tech would be calling me soon.

I never got a phone call from him, I got a text message from someone named ""Stephen"" saying that he had my job and was just waiting on the warranty company for approval. He apolgized and was waiting for the plumber's report who ran the camera. NO ONE HAS BEEN OUT TO RUN A CAMERA!! So I immediately called the warranty company and asked them if they had heard from Greenwell. And they said the only thing they heard from them was a request to run the camera and we approved that. I issued a complaint and the warranty company called Greenwell with me on the line and verified that someone would be out to get this taken care of.

I didn't hear from anyone on Tuesday and late afternoon Weds (6/23) I get a call from yet another plumber who had no idea what the situation was with my problem. Of course, he didn't have a camera either, and he seemed somewhat annoyed with dispatching, and profusely apologized to me. He said he would ask someone to get in touch with me and get out here today. LOL Its now 7pm and not a word from anyone.

I have called my warranty co. and said I want this company fired from the job and don't want them back at my house. I asked them to add to my profile to not issue ANY future service calls to Greenwell for me. Everyone I spoke to at Greenwell was nice enough and they weren't rude in anyway. In fact, they were so nice that it sounded like I'm not the first one to have this problem After wasting 3 days of work plus an entire Saturday with these people and they haven't lifted a single tool yet? IM DONE. Waiting on a new plumber now

ISSUES:
COMPLETE BREAKDOWN OF COMMUNICATION WITHIN THE COMPANY
UNSATISFACORY FOLLOW UP
NO COMMUNICATION WITH THE CUSTOMER