Greenway Home Services

Native M.

Dalthan came to repair my 20+ year old clothes washing machine. Awesome service; efficient and tidy He was super with communication and repaired machine in under 30 minutes. He called 30 minutes prior to arrival and was on time. I've always had excellent service from HVAC to plumbing and know appliance. They worked with my home warranty and all I had to do was open the door. Highly recommend

Cassandra L.

I have had the displeasure of dealing with these people on several occasions. The techs are incompetent. I don't even know how they are employed in the repair business. I had to repair things myself while waiting for them to ""order parts"". I had to show one tech how to do something so simple even I knew how to do it. I mean, I have no repair experience but I've had much better luck doing things myself using YouTube videos, which I had to do, because everything they ""repaired"" broke again within ten days. And one thing never was finished because the part was on order for three months. Every time I called they said it was coming. It never did. I had to repair my microwave myself. I don't have the time, patience or money to pay them to fail again and again. American Home Shield and Greenway are a huge scam..

Gary J.

This is the most incompetent company I have ever dealt with! Top to bottom! I have been waiting since Sept 19 to get my stove repaired, this company has sent out 3 techs to tell me that it couldn't be repaired! My warranty company sent me a replacement stove which was dropped off to my house by a transport company in October, which has been in sitting in the middle of my kitchen floor wrapped in plastic waiting on someone from Greenway with enough common sense to install it! 3 more techs have been to my house to install it and all 3 didn't bring the Culper that's needed for the stove to be hooked up to the gas pipe! One tech said he would run over to Lowes and get one and be right back but guess what happned? HAVE NOT SEEN HIM YET!! THAT WAS LAST WEEK!! A child could hook a Culper to a gas pipe! Stove still sitting in middle of floor and no response from Greenway other than excuses of why they can't show up today or tomorrow! Turning into a circus dealing with this clown college of a company!

Rebecca J.

I am very satisfied with the service repair person. He was so very nice and knew what he was doing. But, I am not happy with the customer service. My heating unit was taken to the shop on a Friday. I knew two bolts were broken. That's it. I called Monday and the receptionist told me it was in the shop. Ok. What was wrong? A part had to be ordered. Ok. I called Tuesday. It was still in the shop. I am cold. No phone call letting me know anything. I had to do the calling to find out anything. I believe I should have been notified of any parts that needed to be ordered and when it would be in. Common courtesy. I called Wednesday. I was told it would be taken care of today. It was. In today's world, tech is used to infirm the customer. This company needs to get with the program.
Rebecca Jacques

Carrie D.

Got the technician there same day thank goodness, but what they don't tell you is that the service fee is just for them to pull into your driveway... they will charge you labor even if when they leave your furnace isn't fixed because you won't spend an additional $250 to upgrade to their thermostat that they will then charge you additional to install.... Oh and after they come out and you had signed up for the VIP service will still charge you when you cancel because their company is a joke!!! DO NOT I REPEAT DO NOT WASTE YOUR MONEY ON THIS COMPANY!!

Eddie T.

I have used Greenway Home Services and American Home Shield several times. Office staff is always helpful and professional. One of the technicians, Joel came out today to fix my Ice Maker. He has come out on several jobs over the years and ALWAYS does an outstanding job. He is professional, caring, and KNOWS HIS STUFF. Today, he even noticed another part of the Ice Maker that was going out and he replaced that as well as the other part that was broken. I can say that Joel does an incredible job of representing Greenway Home Services. One more thing, I had a window of 12:00 to 5:00 when they would call me and tell me that they were on the way. Joel called at 12:05 and was ready to go at my house by 12:15 and was finished and walking out the door at 1:15. I could go on. Thanks Joel and Greenway Home Services.

Q A.

Updating my review because Greenway contacted me, refunded my service fee, and sent out a new technician who actually fixed the problem. I appreciate this. I can't update from a 1 to a 5 star due to my initial bad experience but I think it's only fair that I give them atleast a 3 and let people know that they did rectify the problem.

The second tech and customer service person I dealt with were very nice. I think the customer service rep may have been a higher position but I don't remember what she said her title was. Anyways...thank you.

Kevin S.

These guys are incompetent. I waited for three weeks for a simple faucet repair. They rescheduled my appointment and then, the day of, called me an hour before they were supposed to show up to tell me they had the wrong part.

L B.

Inept technician! HORRIBLE customer service!
We have had a technician out 4 times to repair a dishwasher. On the fourth visit, he diagnosed a new problem without running a cycle, using any type of meter, or pulling out the dishwasher. He said, ""I think this will fix it."" The part will take 3-5 business days to come in, at which time they will call to make an appointment. The technician also stated that we should have requested a senior technician sooner.
Scheduling is a nightmare. The scheduler refuses to assign a new technician to the account, although we have requested someone new each time. After new parts arrive, the first available appointment is typically 3-5 days later.
The dishwasher repair has been ongoing for one full month with no resolution.
The technician refused to give me the name of the appliance manager to contact. He told me that I would have to call Greenway to get that information.

Will L.

Greenway did a sub-par job installing a water heater which cause it to leak and eventually ruined within 1 year of installation. They then charged me to come repair their error and did not fix it! Would not recommend to anyone.