Greenway Home Services

Austin S.

This company is absolutely the worst company I have ever had to work with. My A/C unit was not working and they were contacted by AHS to come out and look at it. After taking off work I had a service take look, who was actually very nice. Told me a project manager would contact me to go over everything before proceeding with the price but they would let AHS know so I would be able to get an estimate of repairs. After a week of going back and forth, having them lie to AHS saying they sent the diagnostic report, finally reached out to me saying a project manager had to go out and look at it to be able to send the diagnostic report. That would require me taking off work again in order for him to come out. Why they did not send the project manager out in the first place, they could not give me an answer. I would never recommend using this company and will not be renewing my contract with AHS simply for who they contract with. There is absolutely no urgency or sense of customer service in the entire office.

Diane J.

Do not use them if you have American Home Shield. They never fix it the same day, always a part that has to be ordered, promise to come back but don't show up timely. They may be ok to use if you are a regular customer but American Home Shield customers are treated differently.

Kristin G.

Very professional and intelligent problem solvers. Waited few days for an appointment but another agency wanted me to replace my entire fridge panel 432.00 when it was just a loose wire. Also had dishwasher checked out from a drain leak connected to it. This company did a full inspection. Very satisfied. Will definitely use and recommend anytime

Jane W.

I have had the unfortunate opportunity to have this company at my home multiple times over the years to repair washer/dryer/dishwasher, ect. and everytime has been a disaster. This time has been the worst. I contacted them for dishwasher repair a week before thanksgiving and IT IS STILL NOT FIXED. I have left multiple messages to have the customer services MANAGER call me.....still no call. If you need to have something repaired in your home.....GO SOMEWHERE ELSE!!! ALSO IT TAKES THEM FOREVER TO EVEN ANSWER THE PHONE.

Laura B.

Had a leak, we determined it was the hot water heater. Greenway came to look and also determined it was the hot water heater. We scheduled an appointment from 12-5 on Friday. Greenway tech called at 10am on Friday to see if he could come out early and I told him no one was there but that someone would be there at 12 just like we had scheduled. Greenway office called and said they couldn't keep technician out for 2 more hours until our scheduled appointment because he was already done with his calls (besides us) for the day, they were going to let him go home. What? I complained but it didn't matter, we had to reschedule for following morning. Saturday morning techs came out and informed us that we needed to upgrade our electric outlet, that it was no longer to code- why couldn't first guy tell us that so we could have it done when they brought out new water heater? So, we get to reschedule again for Monday- tech calls at 10:30 to see if he can come out early again (appt. scheduled for 12-5 again) and I tell him no one can be there until 12 AS WE HAD SCHEDULED. This time he said that was fine. Water heater gets installed, is currently leaking. I have called to speak to a manager, Christy or Melissa, twice today and once this past Friday and could not get them, was told they were gone for the day. Monday I did not receive a call back, it is now Tuesday and still no call back. Bad water pressure and no hot water otherwise I would shower and meet them at their office. May just head up un-showered.

Stephanie B.

24 DAYS - that is how long it took to get our heat pump fixed. We called AHS on 11/21/17 to let them know that the heat pump was not working correctly in our downstairs unit. On 11/22, AHS sent Greenway out to repair our heat pump. Their tech, Ron, showed up at the house. He determined he needed to order a part to fix it. He said it should arrive that Friday & he would be back out then. On Friday, we didn't hear from him. We called Greenway's office after lunch. The woman who answered the phone was rude & didn't seem to know anything about our issue. She said Ron probably just ordered the part that day (on Friday not Wednesday), & it takes three days for it to arrive.

On the morning of 11/28, Ron called & told us he and his boss were ready to come out that morning. We were of course at work & told him that he needed to schedule this with us. So he scheduled it for the next morning, and I took off work. We were told that we would be the first appointment of the day, and they should arrive by 9 am. At 9:30, we received a call that they were on their way, and they arrived after 10 am. Ron was very unprofessional. He said to me, ""So you got the whole day off work."" I told him, ""No, I was waiting for you to get here this morning so I can go to work after you are done. I can't afford to take the day off."" I found it rude for him to assume that, especially after they showed up late. Well, after Ron and Steve worked on the unit, they thought they might have it fixed. Steve told me that there could still be an issue, & if it doesn't work that night, to let them know.

When my husband got home that evening, he turned the heat on, & it ran for about 20 minutes, & then it turned off completely (no numbers on thermostat, no control, no fan, no heating). He called Greenway the next day (11/30/17) and was told that since the AHS ticket was marked as completed that we would have to go through AHS again. We opened a second ticket. They scheduled Ron and his boss to come out that afternoon, & my husband took off work that afternoon. When he got home, he got a call from Ron. His boss couldn't make it out that afternoon & rescheduled for Saturday morning. Of course, my husband had already used leave that day.

On 12/2/17, they sent out a different tech, Andre. He looked at the unit & said that the outdoor unit wasn't going into defrost mode and a replacement board would be needed. When the part came in, Andre was scheduled to come out 12/5 in the evening. He never showed. We found out the next day, he ended up working until 10:30 pm on the call before us. He could have at least called us by 9 pm to tell us he wasn't going to show. So he was rescheduled for the evening of 12/6. He installed the board and noticed that the fan turned off by sticking his head in the door. He went and looked at the defrost board again and said it didn't throw an error so it must be fixed.

We woke up late that night and noticed that it was very cold downstairs. The set temperature was 64°F but the temp was showing 54°F. My husband moved the setpoint around some more and noticed that no heat of any sort was turning on (regular or emergency).

He called Greenway again the next day (12/7/17). He was told that the managers were going to talk about it and would call us back. We called again that afternoon because we had not heard from them. They told him that they had someone coming to the house to get some heat going. The man showed up that afternoon and just got the emergency heat working. That tech had the nerve to ask, ""Is that what you wanted"" after getting the emergency heat running. He also told us that the managers would be ordering a part and coming to install it.

I went into the Greenway's office on 12/8/17 and spoke with the customer service rep (Christy Wright). I told her everything that happened, and she said we would be a priority. She told me that the part was on order & would be in by Tuesday, 12/12.

Greenway called Friday afternoon (12/8) and wanted to send a tech out on 12/9/17 to look at one last thing. When he came out, he said that what he was looking at pretty much confirmed that it was the reversing valve and that it was on order.

We did not hear from Greenway so we called again on 12/13. The lady that answered said that the work order showed that the part was ordered today (12/13/17) and would take 3-5 business days to be delivered. My husband explained to her that we were told this was already ordered. She said the parts manager shows it being ordered today. He then asked to speak to the parts manager. The lady said he was out to lunch. So he asked for his voicemail. She said that was against company policy and that all that could be done was her to email the parts manager to call us back. We didn't hear back from anyone that day. I had to get our realtor involved to get something done. She called her AHS sales rep who stepped in. We got a call the next day that the part was in

Dennis W.

Is it possible to give a company NO stars? American Home Shield sent Greenway out to unstop a clogged drain in my kitchen. The plumber was unable to repair it and Greenway scheduled for his manager to come 4 days later, a pretty long time without a kitchen sink. On that 4th day, I was informed that it wasn't that day, but an entire week later that it was scheduled for. Trying to talk to someone at Greenway was impossible, waiting on hold, leaving messages that were not returned, making excuses that the equipment was broken and the phone and computers not working well. I got off the phone with them, immediately called RotoRooter - they were at my house 90 minutes later, fixed the clogged drain that the Greenway tech could not fix, and guaranteed the work for 6 months. I will now cancel my AHS contract as it is worthless and will not let anyone from Greenway in my house ever again.

Sarah G.

My home warranty company chose to use Greenway to fix my dishwasher. That was a huge mistake. Not only are they not able to do their job, they are unable to do it in a timely manner. Five months later my dishwasher is still broken and Greenway is in no hurry to fix it. The customer service is the absolute worst. I have been lied to by multiple people about products being ordered that haven't been ordered. I just want my dishwasher fixed or replaced but that clearly is not going to happen. If you have any choice in the matter, DO NOT use Greenway Home Services for anything.

Lindsay R.

I have had 2 encounters with Greenway and neither were by choice. My stove had a gas leak on the knob and my landlord sent them out to fix it. First encounter says saturday between 12 and 5. after sitting around for 3 hours waiting the dispatch calls to tell me he will be closer to 5. 545 rolls around and still no call from anyone so I decide to call the company and express my grief, the woman calls the technician and then tells me he has 30 min left on his current job which is 30 minutes away, and then I'm next. we reschedule for the next day which he comes out and sits on his phone for a few minutes after saying we have to order that part it will take a week. 2 weeks later another saturday 12 to 5, I call beforehand to see where i am in line and once again I'm last, go figure. the techincian called at 5 to say he was on his way and arrived nearly an hour later. I wouldn't recommend this company, scheduling cannot be that difficult that you are unable to meet a 5 hour window, twice.

Pd R.

I will give them a Zero or negative rating - One of the worst service company with irresponsible staff and technicians I have ever come across , this company is contracted by AHS ( American Home Shield ) and they are unprofessional to the core. Greenway staff is rude and lie about the work performed to AHS. I had asked for a repair of my cooktop and the repair was scheduled 9 working days from the date of request to AHS. On the scheduled date an Unqualified technician shows up and inspects the appliance for less that 5 minutes and says he needs to order parts and leaves a service note behind (By this time 3 weeks have passed ). After two more weeks I get one call saying the parts have been ordered and a second call that a technician will come to repair the stove with the part. When the scheduled Technician showed up he said the previous guy has left the company and he has to start over again by ordering the parts. WHY did Greenway lie to me saying the parts have been ordered ? When I complained this to AHS , Greenway said that they done most of the work and more parts are needed hence the delay - AGAIN an open Lie. It took 6 weeks to do a small job.

Please DO NOT use GREENWAY - this is my second experience - They have unqualified team, who will try and sell you other unwanted stuff - I have never seen them complete a job in one appointment.