Greenway Home Services

L B.

Inept technician! HORRIBLE customer service!
We have had a technician out 4 times to repair a dishwasher. On the fourth visit, he diagnosed a new problem without running a cycle, using any type of meter, or pulling out the dishwasher. He said, ""I think this will fix it."" The part will take 3-5 business days to come in, at which time they will call to make an appointment. The technician also stated that we should have requested a senior technician sooner.
Scheduling is a nightmare. The scheduler refuses to assign a new technician to the account, although we have requested someone new each time. After new parts arrive, the first available appointment is typically 3-5 days later.
The dishwasher repair has been ongoing for one full month with no resolution.
The technician refused to give me the name of the appliance manager to contact. He told me that I would have to call Greenway to get that information.

Will L.

Greenway did a sub-par job installing a water heater which cause it to leak and eventually ruined within 1 year of installation. They then charged me to come repair their error and did not fix it! Would not recommend to anyone.

Nichole S.

Greenway's customer service is HORRIBLE!! They send technicians to my house on a regular basis who know NOTHING and always have to come back with someone who can actually diagnose the problem.

Rather than one day off work, this practice costs me two days of lost time and money for a simple diagnosis. Then, I still have to wait on a part to come in and be installed, costing me a third day, approximately a week later.

EVERY TIME I am referred to Greenway by my home warranty company, I ask the Greenway scheduler to PLEASE not send an incompetent person to my home. I am ALWAYS assured that this will not happen again, then my request is ALWAYS ignored. In fact, yesterday, I was lied to by the manager, Daryll, who assured me that I would be the technician's first appointment today, because Greenway already wasted a day of my time this week by sending out an incompetent technician. When, I called to inquire about the whereabouts of the technician, I was told by Sabrina, the call agent, that she could confirm that Daryll assured me of first appointment status, but that that request was never entered into the computer. So, again I am wasting a second day waiting on a diagnosis.

The website says that the owner and founder, Whit Greenway, ""showed up when he said he was going to, always did what he said he would, and never made promises he could not keep."" This could not possibly still be the standard for Greenway, as I have NEVER seen this philosophy in practice.

Askew C.

The experience I had was great! The tech Shalako, stayed in contact with me. He arrived at the time he said he would. Shalako took the time to locate the problem and not only did he inform me of the problem but showed me the problem. He tried to replace the part but he did not have the part on the truck. He informed me that he would be back the next day to make the repairs and he did. I didn't have to call the office to follow up because his word was true. He arrived the next day the same way he arrived the day before, very professional and courteous with a big smile on his face! When you are going through multiple things going on with your appliances it's so good to have someone in your corner to help you. This young man Shalako was great! Thanks for sending him out to work on my air conditioner.

Christina M.

I would give zero stars if possible. They were recently contracted by my home warranty company to my home. I was misled by the man that came in to access the damage by what was needed to be performed before they could proceed. He and the company basically took $200 from me for a service that was not performed. When I called to complain they denied any wrong doing and would not refund my money. I will never allow this company anywhere near my home for fear of more over charges. Beware of who you let in your home.

Stephanie D.

I have a home warranty. They choose which service provider that will come and fix the issue. Greenway called on Wednesday to set up the service call on Saturday. They figure out the issue, however they came unprepared to fix the problem. They called me today to ""reschedule"" for Tuesday between 12-5. I'm being punished for their incompetence. I've been a week without a dryer. When I ""tried"" to convey my unhappiness with the situation, the customer service lady was very rude. To the point that I had to speak over just to be heard. My recommendation, don't use Greenway.

Courtney H.

If your home warranty company assigns Greenway, immediately tell them ""NO THANKS!"" Horrible experience! We had a service call scheduled between the hours of 12-5pm. Around 2:30 the dispatcher calls and says the technician is running behind schedule and he may go over the scheduled window. Well although that was a little frustrating I understood it's summer and a very busy time. Sure no problem. It's now 7:15 and no one has shown nor has anyone called. I called the dispatch for an ETA as well as to tell her the have ruined my entire day. She them states we are the very next stop and it shouldn't be long. Technician calls around 8:15(!) and states he's 10 mins away. At 8:57 he's still no where to be found. We call him and he states he's ""on the way"". Needless to say he got a few choice words at that point....Greenway lacks the proper customer service it takes to be a reputable and respected company. Stay far far away! If I could give them zero stars I would but unfortunately in order for my review to post I had to give them one star. An unbelievably horrific experience!!!!

Gene P.

DO NOT USE GREENWAY!! I'd give it zero stars if I could. Nobody from the office will respond to my phone calls unless I'm trying to schedule service. The technicians have been pleasant, but the office staff has been unbearable.

Karen B.

These folks are not trustworthy. You get different stories depending on who you talk to. DO NOT USE THIS COMPANY.

I have First American Home Warranty. AC out. Greenway tried to up sell me to get a new unit. I said NO - fix the compressor.

One week later they show up and install a faulty compressor and try to blame the home warranty - saying they only send rebuilt compressors. He tried to sell me a 'better compressor'.

Home warranty says this is not true. Greenway didn't get a compressor from the home warranty - Greenway sourced it locally (after 6 business days). Home warranty company sends new compressors - opposite of what Greenway said.

I had to pay in advance for their shoddy work and have no AC. This company is the pits.

Now I've paid them almost $300 for non-covered work (removing the old compressor & freon) and have nothing to show for it.

Please shut down. This is not a reputable business.

Katie S.

It's been 88-90 degrees in my house for a week now because my air conditioning is out. I had been waiting for them to come to my house yesterday from 8-12 and they showed up close to 3. So after 8 hours of not leaving and patiently waiting, someone finally arrived to tell me that they couldn't fix my issue. They scheduled someone to come back today to fix it from 4-6. (It's another 90 degree day in Memphis). So far, only one person came to my house from Greenway and his job wasn't to fix my problem, it was to try and sell me a brand new AC unit. It's now 8pm and two hours past my appointment window. I tried calling earlier to find out where I am in the queue. I haven't heard from anyone today other than the person who wanted me to spend more money. Can I leave my house to go get dinner? Can I go to the gym? I have no idea because no one has contacted me. Have they rescheduled my appointment? Do they care that I have a job and can't sit around and wait for them? Does it matter that I'm now going on my 8th day of 90 degree weather with no fix?