Greenway Home Services

Diane B.

We have trusted Greenway for service and maintenance for years. Two weeks ago, we potentially needed to replace our upstairs AC unit. The technician who diagnosed the problem, the project manager who quoted the replacement unit, the install team, and the post install inspector were prompt, friendly, and knowledgeable. Excellent communicators and professional. Recommended highly!

Bobby D.

Worse experience from this company. My washer still isnt fixed after two weeks. The technician didn't confirm with me over the phone, that the washer was fixed by spinning a load of clothes. According to my babysitter he just replaced the part. Well after I washed a load last night the same problem is there. Now I still have wet clothes that won't spin. Calling customer service wasn't very friendly by some of the workers. So now I have to wait again in order for them to fix it. Go find another company if you're looking.

Venky V.

poor customer service. Don't waste your money with them

Pamela K.

I am shaking so bad right now at the horrible service the so called family focused company has offered and all I can talk to is soft speaking less than interested csr. I have been unable to sleep in my home because they installed a defective Trane unit that they just service failed I am now 5 days no sleep I miss the call by 20 minutes and they are pushing me to the next day. The kicker is I knew the were horrible but when the were after my money they could not be nicer now that they have it kick rocks, I have not begun to fight!

Jim M.

Scheduled an appointment yesterday for AC service today. They said they'd be at my house between 12-5 today, which is worse than Comcast. Around 3pm they called me and said ""it will be closer to 5."" By 5:30 they had not shown up. I called them and they said my tech was on a call and there was still one ahead of me. She said she would try to move me up and call me back. As of 6:30 no call back. I called again and the man I spoke with did apologize but said they couldn't get to our house until 2 days from now between 12-5. Really?!!! Very disappointed and very poor communication and scheduling.

Jen T.

Through AHS I have used them twice. First time was for my washing machine. Took SIX WEEKS to get a new washing machine. Second time was for my air conditioning. Took FOUR WEEKS to get it fixed. Every time I called it would take 3-4 days before anybody could even come out and it wasn't fixed so they'd have to come out again. Took 5 trips to get the AC fixed. If they have that much business, they need to hire more people! Since it's been fixed, I'm now having to deal with the Shelby County code inspectors to get everything approved without any notification from Greenway. Not very organized at all!

Lisa T.

I am giving this business a very poor rating because they were unable to overnight ship an evaporator coil that was needed to fix my ac. Once the above mentioned part was ordered the workers at American Home Shield were unable to put a tracker on the part to give me a timeline for my repairs. This is inexcusable during the summer in Memphis!

Austin S.

This company is absolutely the worst company I have ever had to work with. My A/C unit was not working and they were contacted by AHS to come out and look at it. After taking off work I had a service take look, who was actually very nice. Told me a project manager would contact me to go over everything before proceeding with the price but they would let AHS know so I would be able to get an estimate of repairs. After a week of going back and forth, having them lie to AHS saying they sent the diagnostic report, finally reached out to me saying a project manager had to go out and look at it to be able to send the diagnostic report. That would require me taking off work again in order for him to come out. Why they did not send the project manager out in the first place, they could not give me an answer. I would never recommend using this company and will not be renewing my contract with AHS simply for who they contract with. There is absolutely no urgency or sense of customer service in the entire office.

Diane J.

Do not use them if you have American Home Shield. They never fix it the same day, always a part that has to be ordered, promise to come back but don't show up timely. They may be ok to use if you are a regular customer but American Home Shield customers are treated differently.

Kristin G.

Very professional and intelligent problem solvers. Waited few days for an appointment but another agency wanted me to replace my entire fridge panel 432.00 when it was just a loose wire. Also had dishwasher checked out from a drain leak connected to it. This company did a full inspection. Very satisfied. Will definitely use and recommend anytime