Greenway Home Services

Carolyn S.

I called them to replace a toilet. They said they could come on Saturday between 12 and 5. No one came out so I called and was told the service guy had a family emergency but would be there on Sunday between 12 and 5. No one called or came out. Once again I called, no answer. The guy finally called at 7:50 pm and asked if I still wanted him to come out. At this point I was so mad I told him no I would find someone else. I called and got their answering machine and told them their customer service sucked!!

James C.

i just had the pleasure of working with Tyler Daffern. He was amazing. He worked until after 8 PM getting us up and running. Then he helped me with my Nest thermostat, cleaned up his work area, and gave me his contact info if i had any issues. I highly recommend this company. Excellent customer service

Melinda K.

I have been a customer of Greenway for many many years. I have always received excellent professional service from them. The technician who came today was named Bobby. He was thorough and answered all of my questions. I will ask for him by name for my next AC service.

Lynda F.

Follow up to my previous post: Greenway sent someone different out the next day to my sister's house. Darrell was polite, neat and knowledgeable and fixed all the things Rob had messed up (including the front door). Hopefully, Rob is the one bad apple in the Greenway barrel!

Danielle A.

Unfortunately, I did not read the reviews prior to scheduling their services. I was quoted 79.95 plus parts and labor to unclog the pipes. However, the technician (Josh) cleared half of the drainage pipe, but not the pipe leading to under the house. The technician never checked to see if the water properly drained prior to leaving the house. I was told by management that technician would come back out on Friday, but he didn't show. I was then told that someone would come out on Saturday, but received a call stating that the technician had a family emergency and they rescheduled for Sunday. Sunday I received a call from Kelsey indicating that the request order was put in as an error and that no one would be coming back out. After much discussion, she said that management and a technician would call on tomorrow - which is a holiday. This company is the ABSOLUTE WORST. Please don't use them. They took payment and did not fix the problem. I was told that the problem was fixed and it was not. $304.95 for nothing.

C J.

Mr. Daniel
was an awesome technician. he's very knowledgeable of his job. Daniel treat my home with the up most respect. i wish the world had more people like Mr. Daniel. i want to thank Mr. Greenway personally.

Jane E.

I would choose 0 but that is not an option. My appt. was scheduled through American Home Shield. Someone texted me about two weeks before and confirmed 8-12 appt. time. A few days before the appt. I texted to ask if I could get a bit of an idea of whether I would be closer to 8 or 12 and I never heard back. On day of appt. I called the company phone # around 9:15, I was told I was the first appt. of the day for the technician and I would hear from him shortly. At 10:30, still waiting, I called and was told I was his first appt. but that ""they had a meeting, I don't know if anyone mentioned that"" and that I would hear from him shortly. At 10:45 I got a text that the tech had ""one more person"" before me. At 11:25 I got a call to confirm someone would be home, the tech was on his way. At 12:00 no one had come. I called AHS, the rep on the phone said ""oh, it looks like they changed the appt. time to 1-5."" The !!! Horrible customer service, I cancelled and will never use them.

Heidi A.

Terrible experience here in Tennessee.. Contracted through American Shield Home Warrenty. Technician came out to inspect our tankless hot water heater. He was scheduled to be at my home between 8am-12pm. Received a text at 7am that there was an emergency and another tech would be out between 12-5pm. Cancelled the rest of my work day (that I don't get paid for because I'm self employed) to wait. Technician shows up, was here for about 10 minutes and said it was the heat regulator leaking but he never opened up the water heater to see if there was rust damage. Also said he didn't understand why it was in our crawl,space. Why even make that comment? I didn't install it. I'm told the part will take 3 business days to arrive.

It takes three weeks. So they text me yesterday and say the part arrived and they could be at my house between 8-12 today. I rescheduled my work clients to make it work. I get a text at 7 am just like the last one, that the technician had an emergency but they have another tech who can come between 12-5. I called and said I could not do that because I had to work.They change me back to 8-12 time slot. Same technician as before arrives at 1:00. So I lose another day of work. Takes the water heater apart to replace the part then proceeds to tell me the tray underneath the part is rusty from the water and he can't guarantee it will work. (Why didn't he check this when he first came out?) Advises me to submit a revised diagnoses of the problem to American Home Shield. He tells me he doesn't get paid enough to deal with these types of jobs. When he leaves, he doesn't put the old water heater back together, leaves all the wires exposed and there's water leaking onto the wires.

But wait! There's more. Now there's no water in my bathroom? It was all working this morning before the technician showed up. So I call and was told the manager could not be reached after hours and there was nothing they could do. Exposed wires and water is a fire hazard. Not having a shower ( even with just cold water) is a health hazard.

I have notified American Home Shield and will be notifying the Better Business Bureau as well as the FTC.

Beware of this company. Pretty sure the only positive reviews they have are from friends and family. Check them out on YELP. If I could give negative stars ratings I would.

Becky G.

Do not use HomeServ by Greenway for appliance repair services. I've been trying for 2 months to get my washing machine repaired. The first technician misdiagnosed it twice. Both times he came to my home and said it was fixed. But when I ran the washer, the same problem still existed. So for the third service call I requested a different technician. A replacement timer was ordered, but the second technician returned to my home with the wrong part. Then the part was ordered a second time, and still a second wrong part was received. We are still waiting on that right part. I spoke with someone in customer service last week who promised me he would find out what was going on and call me back. I have not heard back from anyone a week after that promise. Along the way I've tried to speak with a service supervisor several times. I'm always told a supervisor is not available, they just walked out, they are at lunch, they haven't come in yet.
It's been my experience that this company does not have qualified technicians, has poor parts inventory management, does not follow up with the customer and shows no accountability for completing the repair. Very poor service.

Sunny G.

worst ever service. do not waste your money with this company. they will take your money and will forget about you. it will take them months to fix even the smallest thing in your home. STAY AWAY FROM THEM!
I want to give 0 stars