Greenstar Home Services

Michael H.

I have a Rheem tankless water heater and it was not lighting intermittently. I called RighTime and explained the situation. I emphasized that it was a tankless water heater and the repair person needed to be familiar with tankless problems. When the plumber arrived and I discussed the problem with him, it was obvious that he had no clue about tankless water heaters - and could not offer any help for our problem. I paid him his service fee and he left. A few days later, I called Rheem and talked with a technical support person. After I described the problem she told me the most likely cause was a dirty ignitor rod or a failing ignitor coil. She also emailed me a ""Troubleshooting Guide"" for the unit. Just to be safe, I ordered a new ignitor coil (about $6) and, using the troubleshooting guide, removed and cleaned the ignitor rod. Looks like that's what the problem was - no issues since I cleaned the rod.
There's no reason why a technician (not a plumber) couldn't have made the same suggestions. I assume this type of problem is similar in all makes of tankless water heaters. He could have even called Rheem technical support and received the same advice that I received. But, no, he did absolutely nothing.
My evaluation is that RighTime sent me a useless ""wrench turner"" and not a tankless water heater technician.

I sent this same text to RighTime and never received a response.

Ann W.

All them want is to sale the item to you. I called them to come to check the heating, I was told $8500 for replace heating or $2250 for repair. OMG! I called another company, and they fixed the issue right away and professionally. Will never recommend this company.

Hall P.

Home Depot gave them my number and they been calling me multiple times a week for the past three months. I've asked for them to take my number off of their list and yet they keep calling.

Khrystine L.

RighTime did a great job on the maintenance of my air conditioning. They did a full tune up on the unit and greatly improved the efficiency of it by making it easier for us to access the filter. Manuel and Patrick did our maintenance and I would definitely recommend their service. Informative, friendly, and most importantly they don't try to offer things you don't need.

RighTime is the way to go.

Michael H.

These guys are the worst. They overcharged me by $100 + on a water heater fix and today they did not show up for an AC maintenance appointment. Then they called and left a VM saying I had to call if I did not want to keep the appointment! What?! So I called after waiting all day, and they did not answer the phone. Very poor customer service.

Gus P.

Very poor commitment. Had to reschedule ones and then tech could not make it within the 2 hr window that the company gives the customer. Will not deal with them again.

Rudy C.

After paying $12000 for my half of air conditioning system. Right time is not the right time To pick this company make sure you shop around before you contract right time home service air conditioning. Plus this company only has 3 stars that should tell you something.

Tia M.

UPDATE: after the customer service representative responded to my Yelp review, I called the number and had the unfortunate experience of talking to the nastiest person YET. How is that even possible? She even, once again, tried to sell me on an ""extended care"" package EVEN THOUGH IT WOULD DO NOTHING FOR ME AS IM NOT EVEN HALF WAY INTO MY WARRANTY.

Seriously, if you're reading this review, don't take a chance thinking your experience will be different or maybe I'm just crazy, etc. - just find a local AC company and stick to them - not the crap that Home Depot stuck to the bottom of my shoe.

DH L.

Scheduled a tune up through Home Depot. The sales point person was very nice and enthusiastic. The company rep gave me 2-4pm window for arrival. Day before the appointment, a company rep called to confirm the appointment, but gave a 2-6pm as the time window. I pointed the discrepancy, but decided to go with the service.

On the day of the appointment, 15 min before 6pm, after 3 1/2 hours into my appointment time slot, I got a call from the company letting me know that the tech is running late on a previous job and I am the next stop.

I cancelled the appointment and no I did not reschedule. Very disappointed since I had to rearrange my schedule to make this appointment.

Max K.

They contacted me through my inquiry at HomeDepot.com ... I had them come out to look at my 1600 sq ft. house. I had already had a brand new HVAC and Furnace put in less than 8 months previously. Spent an hour walking through my house with the sales rep. He quoted me $17,000+ ... Yes, $17,000+. I had already called around and had numerous quotes from $5,000-$7,000.

STAY AWAY from this company... they must prey on people who just don't take the time to look around.