Graydon Kouri Plumbing Heating Air Conditioning

Staci S.

GRAYDON KOURI PLUMBING,HEATING AND AIR IS THE BEST COMPANY I HAVE EVER HAD WORK ON MY HOME. I have been using them since i bought my home 5 years ago. I have had the best customer service from them. from booking my appt with Jennifer who is soooo much help and super nice to Mr. Graydon & Keith doing the service. Not one time have i ever had to wait any more than a day or two to get in. even with them being so busy they try their best to get you in as soon as possible. I recently had my air conditioner go out and AHS sent out another company to fix it. However, that company was just down right lazy and didn't want to be bothered with fixing the problem. I called and demanded they send out Graydon plumbing to look at my air conditioner and Keith came out yesterday and had the problem fixed in an hour!!! i will ONLY allow Graydon to work on my home. they are honest, reliable, and get the job done!! Like I told Keith yesterday ""YOUR THE SHIT""!!!! The whole company is amazing and i would highly recommend them to everyone.

K R.

Excellent service... Right on time they've helped me out 3 times & never disappointed. Thank you. Thank you. Thank you. Lifesavers..

Pam P.

Another horrible experience here as well. They've replaced two parts already and the AC is still not working properly. They even had the nerve to tell me it was working properly after the unit cooled a measly 2 degrees after running for 2 hours. After insisting they come out again, I called in the late afternoon after they hadn't shown up just to hear them say they now can't fit me into their schedule for 10 days. Unresponsive, unprofessional, and unable to resolve the problem or take responsibility for a job poorly done. Find someone else to fix your AC problems. Seriously... This company is bad news.

Rebecca G.

If I could give negative stars I would! Made a call to my home warranty company and they sent out Graydon Kouri Plumbing Heating. Keith who was pleasant came out to take a look at our ac. He said he would be able to get it to limp along until the part could be ordered. The initial date he came was June 9th. A week later he came out again and said he needed to measure for the part. After paying we did not hear back from them. It is now July 13th and I called Graydon to see what the status is. Jennifer who answered the phone was extremely rude and thought the situation was humerous. The technician never turned in the part order or any of the paperwork for that matter. When I called back I was given the run around and told that she wants able to track it down because the technician was at the dentist. It is now July 20th and we have yet to hear back. Called the Home warranty company and they now will no longer be using this company. Be warned if you want something fixed quickly don't call this company. They took my check and I haven't heard a word since!!!!

AJ S.

Is there a negative star option? How about pictures of unprofessionalism and just plain rude behavior?

Imagine answering the door and hearing the technician say to his dispatch, ""oh, they decided to answer the door."" As this asshole approached he then said ""do you want our help?"" My wife asked him why didn't you ring the doorbell? Keep in mind or front door is open at this point, this guy decides to ring the doorbell and proclaims, ""there it is!"" While she is standing there.

Once inside the service just got worse, asked where the AC unit was located, spent less than a minute looking at it. Came back inside asked where the thermostat was, and said, ""OK, sign here.""

My wife asks is this the work order? And he says oh no, I can't put that together yet. I need to get approvals, it's a four hour job. So you would think he would fix it at that point, nope. His reason, ""it's hot and I have a full day."". Right, fixing our AC is your job, right?

""We will get to it next week."" All of this after losing the request work order 4 days earlier.

We tried calling their office and after some discussion with an office person who really was just a glorified answering service screening calls, that tells us, ""you're lucky we got to you in that time period""

It's 90+ outside and warmer in my home than that.

Don't use these folks they don't care about people and obviously who they hire is not required to provide explanations set expectations or maintain any sort of professionalism while interacting with clients.

I have so much more to complain about but I feel like I would just spend more energy than it is worth speaking ill about this so called business. Anyone who claims this company does good work must have been treated like shit in the past and doesn't mind bad service or is just simply used to it.

Being in a service industry myself I hold these companies to a higher standard as they need us to stay in business but because people are willing to cut a corner or save a buck this kind of behavior it simply tolerated. That's just not good customer service and we all deserve better.

Markus S.

Amazing service, friendly, technical competent, fast and cost effective - Mr Graydon Kouri came himself, diagnosed the system, found the fault, did his magic - system fixed - all in less than an hour ... highly recommended !!!

Anwar H.

This company was assigned to fix my old leaking water heater from my home warranty, AHS. They were prompt in communication and Keith did an amazing job replacing our old water heater, while bringing everything up to code. Everything was covered except for a few code upgrades and the standard service request fee. All together, I paid $144 for a new water heater and AMAZING service.

Paula H.

Great to work with! Jennifer the office manager is so friendly and easy to schedule with and Graydon was our tech. He reparid our leaking toilet and was engaing, patient with my questions, and really knowledgeable. Really glad that our home warranty company (AHS)hooked us up with them! We always request Graydon for all our A/C & plumbing needs...

Danette L.

Our upstairs AC went out, and the home warranty company assigned us to Graydon Kouri. Unfortunately, they do not work weekends, so we had to wait 2 days until we could schedule an appointment, which, of course, was 2 more days. However, in the heat of summer, some wait is expected.

Over the next week and a half, Keith systematically figured out what was wrong with our system. He came after hours, and called in the mornings to see if the system was working. He even fixed something in the house that was NOT part of the AC, without being asked, and without being paid (a chandelier had fallen, and apparently he did not think much of my attempt to prevent it from pulling out of the wall). Although I agree with previous reviewers about Jennifer (really, she needs to be fired), Keith was a true gem and I'll call him the next time I need service.

Of note, after repeated poor service from Jennifer, I asked her to have the owner call me. He never did, and I'm assuming she never gave him the message.

Graydon, keep Keith and get rid of Jennifer. Only one is helping your company!

Pinky A.

If I had the option of not giving the a star I would!! The lady ( if u can call her that) Jennifer is one rude b#%!. She need to lean people skills and customer service.
We have been having problem with or a/c unit since June of 2013 six visits later and the unite is still not working properly. Parts after parts have been replace. Our unite is old and they keep telling our insurance that it just need new parts and that it's reparable.. Well yes it reparable but whats the point if it gets fixed just for another to brake down. U think that maybe after comeing in to fix part after part on the same unite a GOOD A/C company would just tell u its not worth the repar and tell ur instance that a new unite need to be installed. Well this company is not a GOOD one. I have a 7 month one in the home and having to wait 2 week for and appointment to come look at the unite to only be told that they need to order the part and it will take 7-10 days to arrive is a bunch of bull! Having to wait in a hot house w/ a fussy HOT cranky baby is not fun. Yes I get that since we do have a home owner insurance their is a wating on aprovl crap but really, and when calling to get information on the status of the repair that Jennifer b#%! Talks to you reud and refuses to give u information. Let just say that w/ the six visit and paying my part for the insurance I have all ready payed this years due and then some. I would be given the choice of this company or a new company up and comeing w/ no years of experience I would choose the new people, cuz this company just sucks!