Grateful Plumber

Leslie K.

Adam and just team were prompt, helpful, and very respectful! I will definitely use them again in the future.

Jennifer K.

Grateful Plumber did a fantastic job on our multiple bathroom repairs. We started out with 2 non- working toilets and our shower only put out scalding hot water and no cold. We also needed a pipe that was rusted through under our bathroom sink. Grateful Plumber responded to our needs quickly and had repairs done over a two day period. Their quality of work, price, customer service, and making sure that we were satisfied, makes them a top company in our book. We will definitely use them again and would recommend them for any of your plumbing needs.

Franklin N.

Although Adam wasn't able to fix my problem he was direct and I feel very honest about the situation. There wasn't any way around needing to replace the water heater. I tried myself to remove the leaky hose and it was as if the coupling had been welded to the inlet. Any more pressure and I would've probably broken off the inlet.

Sharee S.

Use caution!!! They are OVERPRICED and have no INTEGRITY! They also charged us for half job they didn't complete.

We got this company off of Thumbtack because of their reviews.
First they came out to asses the leak and charged us $50 for that. Then they had a leak detection company come out for $250 and determine exactly where the leak was (in our half bath), only to find out that the leak was outside of the house so we paid $250 for nothing. Once they started the job, in the process of trying to get to the leak, they improperly moved our sink causing the the marble to crack right in half. They told us that the insurance company would fix it, but our insurance company said that it would need to be covered by them because they broke it while trying to do the work. We called Adam and informed him of this and he said that they are not responsible because it was a cheap piece of marble and it's in the fine print that they are not responsible for things like that. Mind you we never signed a waiver before the work was performed. We even had our insurance company reach out to them only for Adam to tell the representative that our sink was installed improperly. We have since had a contractor come out to look at our sink and he said that we were taken advantage of because the sink and marble was installed correct, you can clearly see that they moved it improperly. Instead of picking it up from the base of the cabinet, one person picked it up by the marble causing it to crack. Also the marble is NOT cheap. It will cost over $280 alone to replace.

After they dug a huge hole in our bathroom floor and determined the leak was in fact outside, and we needed outside work, the price went from $2150 to $8400. They claimed it was for a rush order, but we had already waited for a week and a half just for them to get to our house, and paid the company they sent to determine where the leak was. We asked for them to give a price without the rush fee and they never did. We had them halt on the job because that was just way too much money. They then charged us $1075, which was for half of the job that should of included: 1. Dig the hole/cut through concrete. 2. Replace the defected pipe. All they actually did was: 1.Break our marble top to our bathroom sink. 2 Dig a huge hole.... and got paid $1075. Not once did they offer to refund us the difference of the work that was never completed!

I do not recommend this company. Please beware.

Michael M.

Great plumber, quality work. Replaced hose bib, kitchen faucet, and shut-off valves.

Sher B.

Adam is a great guy. He is knowledgable and accommodating. He is always thorough, prompt and communicative. I use him for all my clients plumbing needs and would recommend him to anyone. My only reason not to give 5 stars is the pricing sometimes a little higher than average but hey.. I am not a plumber, he is and everybody has to eat so who am I to balk at his pricing. Besides, what is cooler than a plumber with a Dead inspired logo? I will happily pay more for good vibes matched with quality service.

Jamie H.

Pros:
Prompt communicator
Quick to schedule you in

Cons:
High price ($563 to replace a sump pump)
No boot covers (it was raining that day and water also got on their boots from the basement that was then tracked through the house)

My sump pump went out on NYE (a great day for that to happen)! Grateful Plumbers was one of the suggested plumbers for Thumbtack. Adam answered the phone on New Year's Day and I was able to get scheduled in for the very next day. He was a couple of hours late, but had called me to let me know. The quote was pretty high (around $563), considering that I went to Menard's and was able to buy a sump pump for $150. I knew this ahead of time, but there was a $49 call fee for him to come out to the house, which would have been deducted from my total bill had he replaced the pump.

Gina B.

I Love Grateful Plumber. My business is baking and when I had a leak in my gas line he came out that day assessed the problem, showed me the problem gave me options and my estimate no pressure sales. I had two other plumbers from very reputable plumbing companies come out one couldn't not fix it that day and the other showed up 2 hours late. Adam had all the equipment on his truck and he and his helper were ready to work. His prices are competitive with other Good plumbing companies,He has a great website, he sends a text when he is on his way, he has online scheduling, he educates you, you can call him anytime when you have a question. Grateful Plumber has impeccable customer service and is my number 1 go to Plumber!

Brian M.

Will absolutely work with Grateful Plumber again. Adam responded very quickly on Yelp with a general estimate. Then he came out on a cold morning to work on our outdoor pump, was on time, and gave us an estimate that was on the high-end of what it would cost. Came back out to do the work, was on time yet again, and it ended up being more of a pain to fix that he first thought. Despite that, the total amount he charged us was significantly less than his high-end quote! I was a little shocked to be honest, because we were prepared to pay the entire amount. That is how you get repeat business, and Grateful will get ours.

EDIT: I have no idea why it says I'm in San Francisco. I live in Avon, Indiana, and this repair was done locally.

David H.

We called to fix a drain problem with our washing machine. Tech was there maybe 15 minutes, barely snaked the drain, got it working, charged us $200 and 2 days later, the same problem came back. To their credit, they came back and ""fixed"" it for free but did the same exact technique and left. My wife ran water in the kitchen sink which sits maybe 10 feet from the washer and it was standing water, not draining at all. When she asked the tech about that, telling him that it was draining before they came the first time, he said that was a separate issue and we would have to pay them another $200 to fix that.... NEVER using these frauds again.