Grapids Home Services

John S.

Do not trust any repair recommendations the techs suggest ! All they care about is upselling unneeded furnace repairs to increase their profit margin ! They told us our brand new furnace needed over $1,000 in repairs. 10 years later our furnace didn't need any of the suggested fixes. If you call them for a low cost furnace or AC tuneup be prepared for a sales pitch to sell you more fixed you don't need. You've been warned !

William H.

This company is an example of a get in your door at a cheap price and try to find something wrong so they can charge you a crap ton of money for a service you may or may not need.

I called them to have them service my furnace last winter and the tech that came out showed me ""issues"" and said I need to replace my furnace and that they suggest doing the hvac as well because of course they do $$$.

Anyway I called a local licensed professional who came out the day after and not only properly serviced my furnace but also explained what to look out for and informed me that I had a solid 8 to 10 years left on it.

Renee W.

TERRIBLE EXPERIENCE! They quoted me a price of 5600.00 to redo my toilet stack in the basement. I called a Plummer friend. He said that was outrageous! I called Mr. Rooter. Jason was professional, hew worked so hard and got my problem solved for 1/10 of the cost I was quoted!

Gregory J.

Would not recommend. They say they will call and reach out and they do not. They do not share information about their products until after install, it was a terrible experience from beginning to end. After all was said and done they charged me over a 500% markup on a hot water heater purchased from Lowes and then added labor on top of it with no added value. They took 2 days to install it after saying it would take 2 to 3 hours and didn't do it correctly. Then only reached out when when it came to getting paid.

Michelle C.

First time customer. Horrible experience. Rescheduled 3 times. Told I would get free service, then tech says $230. Very bad communication. I spoke to them 5 times trough out to confirm what was needed and what was included. They sent someone to service the water heater not the boiler. Called when he was here to straighten it all out and was assured and apologized too for the lack of communication to find his manager told him to charge for an included item anyway. Kid was nice but we sent them on their way. What an unprofessional mess!!

Sandy I.

This company is a joke. We had them come to do a yearly checkup on our furnace. We were not/nor have we had any issues, just wanted their ""tune up"" they proceeded to fill out a very long report on everything that was wrong with our furnace. Next day their sakes girl comes, gives us her pitch and when we said we want another opinion, she became VERY pushy. We had another company come out the following week....big surprise...nothing wrong with the furnace AND Grapids never did the tune up!!!!! We'd like our money back, but I doubt that will ever happen

Bob G.

AC stopped working the night before Labor Day on the A/C unit I purchased from them 2 months ago. Called them at 9:19am Labor day morning, A technician arrived (Kyle) and had it fixed and running by 10:30 THAT MORNING! On a holiday! NO charge warranty work, replaced a bad fuse, house was cool before 11:30. As good as customer service gets.

Jason H.

Had a technician to work on my furnace very thorough and detailed. Great experience.

Rob H.

Steer clear... they use old-school high-pressure sales tactics and try to sell you things that you don't need. After having a technician out, he would not even give me a quote unless I had a 2nd meeting with the Sales Manager, and he tried to tell me I needed to upgrade my 9-year-old furnace, etc. Nice try! The sales manager called me and went round and round with me about why he personally needed to come to my home to look at my A/C condenser in person to get measurements... when his tech was already there for 2 hours doing that! BS. You give the service industry and salespeople a bad name! I called another company, and they came out right away, gave me a price on the spot, and had my issue fixed within a day.

Lee P.

What an amazing experience we've had with Grapids! From start to finish the process was wonderful. Todd came out within hours of calling to get a quote to upgrade our furnace and add AC to our home. Our furnace was over 20 years old functioning but a bit of a head scratcher. Additionally we needed to upgrade our electrical panel. Grapids was able to subcontract that for us too. Tyler and Eric came out the very next day (bright and early) and spent the day reconstruction our HVAC system. Prior to their arrival we decided to add a humidifier to the unit. The office was seemlessly able to add that to our work order. Todd swang back out to check in on the progress and make sure we were happy. Throughout the day several members of Grapid came through to bring supplies and check in. The stars of the show were definitely Tyler and Eric who worked until after 7pm to complete the HVAC job. They worked well together and I could overhear them as I graded papers upstairs. They treated each other with respect and humor. It was so refreshing to have work done in our home by such wonderful people. They even took the time to FaceTime with my husband who was at work to show the final product and answer all of his questions. Without hesitation I will recommend Grapids (specifically Todd, Tyler and Eric) to anyone!

I came back to add we had quotes from three different companies and Grapid was under the others AND included upgrading our electrical panel with one of their subcontractors.