Grants Pass Plumbing

Eva B.

The guys that come out in the field are truly nice and compassionate. However, the secretary/receptionist/ scheduler is one of THE rudest most impolite woman ever. She has no business answering phones because she talks very disrespectfully to the clients and treats them like they are idiots. She acts like she hates her job and she will run customers off. If it hadn't been for our home warranty using this company, we wouldn't have used them and it's because of their receptionist. Again, it has nothing to do with the crew.

Sandi D.

If there were zero stars, that would be my rating. This is our second go around with this company. The first experience got a 1 star rating. This time was worse. The guy who came over did not want to wear a mask. Then he did not want to listen to my husband when he tried to tell him of a couple of things (like where the clog was located). My husband is a very intelligent person but has physical limitations or he would have fixed the problem himself. They charged us $195.00 dollars and the issue was still NOT resolved. He wanted to come back and do things that a real Plummer should never do. I don't believe he knew what he was doing. The female (Linda) who answers the company phone is NOT pleasant to deal with. My husband and I felt that they just wanted to come back to make more money. They did not do the job they were hired to do. You would think that they could remove a simple clog. They came over in a timely manner is about the only good thing I have to say... Go elsewhere.

Judy D. S.

After seven months of attempting to have a propane pipe line to my house repaired, Grants Pass Plumbing and Bill did the job, yesterday. Thank you so much!

He and his helper (son??) worked on a cold but sunny day in February making needed repairs to the line. Three and a half hours later, they had it back in the ground, pressurized, and fueling my propane range. I was able to use the range, again, for the first time in 3 months.

A section of the propane line had emerged from the ground over the course of many years. Last summer through a local propane company, I obtained the card of a man who does gas line work for a living. After coming to the house three times and twice committing to a time period when he would do the job, he did not show up. A skilled handy man attempted to make the repairs but after consulting with some folks at Grovers realized he wasn't qualified. He found another person who might do it. This man visited the house, assessed the situation, and said he would be there the next day. It didn't happen. I started phoning plumbers. Two plumbers I spoke with honestly told me that they didn't want the job -- too hard of work for one; liability issues for the other. Both had worked for me in the past. Two other plumbers I telephoned said they would be over in the next couple of weeks to take a look. They never came. I talked with someone at Grover's who suggested a plumbing company in Medford. I called them. They no longer did that type of work but referred me to another man who did. On his advice, in November we turned off the propane and dug up the line with the expectation that he would then come over to repair it. That didn't happen. Now I had a muddy ditch and 35 feet of pipe decorating the property behind my house to view from my bedroom window.

Multiple times during this 7 month period, I considered cutting and capping the pipe, removing the gas range, and going electric. A recent snow storm and lack of electricity dispelled that notion. I wanted my gas range!

Only Bill and his team at Grants Pass Plumbing came out, saw what needed to be done, gave me a quote, got me on their schedule, showed up, and did the work. I am very grateful. If I could give Grants Pass Plumbing 10 stars, I would.

Sarah M.

Great, honest and efficient service. We are new tot the area and tried them out for a small job and loved them. We've since called them out for another couple of jobs (we are renovating), and they've done amazing work. All the guys seem very friendly and honest and the receptionist is super sweet. Definitely will bust them again if needed.

Paula C.

I have never seen such rudeness. The person in the office (Linda) yelled and threatened me with extra charges to pay for repair services that were contracted by the previous owner. The technician was kind, patient,and helpful but the office was abusive. I will never recommend or deal with these people again. As an aside, there were no COVID precautions taken which I did not appreciate given my husband is high risk for COVID.

C M.

These folks are professional and caring. A dynamic combination with fair and reasonable pricing.. They took the time to diagnose the problems of our newly purchased home and found solutions that made sense. They always arrived on time and worked around my schedule. I can't say enough about this company and recommend them without reservation. Thanks again to Bill and company.

Charles S.

My wife and I have used this company twice under our home warranty, both for seperate water heaters issues. The first serivce call they replaced an old water heater and the other (today) they needed to replace two old thermostats. I was really impressed with they response time and quality of work done. I requested for service today at 7:30 am from our home warranty company and Grants Pass Plumbing immediatly called around 8:00 am and set up same day service between 9:00 am to 11:00 am. Two employees arrived at 10:15 am, Jamie and Jordan, and got right to work on our water heater that stopped working last night. I am really happy with the work performed and friendly service. Keep up the good work! I highly recommend this company to anyone. Thanks

Amanda Z.

Grants Pass Plumbing will treat you with honesty and integrity. They are committed to fair pricing. Good communication is so important! I was in an emergency situation and they even came on their day off, and I expected to feel like i got clubbed over the head when i receive the bill, but i was pleasantly surprised. Bill refused to even let me help with the physical labor part of the job (since there was filling in a hole with dirt after involved). Family people who care about their reputation and ethical behavior. Highly recommended

Adam F.

Absolute garbage service. The technician they sent out was very kind and patient, he was informative and educational on what our problems were. Although the lady that ran there scheduling was absolutely rude to me and to her technician. I could hear her yelling at the technician while he was calling to get work approved that my home warranty said that would be easily covered. She was rude to me on the phone also and all because she didn't wanna take 5 minutes to call the warranty company. Which I called after our conversation and they said if there was a problem all she had to do was call and they would have approved it.

Larry E.

Sorry to leave a single star, but that's how I feel after the crappy service and response to our plumbing needs were handled by this joint. We had a stopped up toilet and they came out to clear the line. On their first trip they broke their auger in the line and had to leave the job because they didn't have another snake to use. Came back the next day and augered some more, only to tell me there must be roots in the line. Keep in mind there's still a bunch of crap in the toilet bowl being sprayed around and after several attempts to clear it they failed miserably. I was told that ""Bill"" (the owner) would now have to come out and estimate what it would cost to jackhammer through the cement slab to get to the pipes. The tech said the line connecting to the main line must be cracked and roots are getting in. I suggested removing the toilet and running a cutting head through the pipe to at least buy me some time and clean things up, but he said they don't do that sort of thing. LOL... The tech (Bill's son) then went out to his van to make some phone calls and get his Dad out for a look. I was then told Bill would be right out to handle the task. Two weeks later. Yes, TWO WEEKS LATER and Bill has never come back nor did we receive any phone calls about when they we coming. Very unprofessional. My wife called a couple times herself to learn ""Bill is very busy on big jobs and doesn't know when he can come back""! Are you kidding me??? I have a toilet full of stinky crap and they won't come back to finish the job they started? Seriously!!! Just let that sink in for a moment before you call this place for any of your plumbing needs. Stay away!