Grade A Plumbing

Sheryl S.

Two times this company has been dispatched to my home through the warranty company. I had them come out to replace a PRV valvue on my contract as covered on 2-27-19. Matt the plumber told me I did not have one. My local plumber just came and replaced the exisiting PRV I was told did not exist. The office manager Lauren told me people make mistakes but did nothing to remedy the money I spent to have the PRV replaced by yes my plumber of choice. I took Matt at his word that I did not have one. This company will not be allowed to my home again. The last time they came to replace my garbage disposal the plumber Greg wanted to replace my broken expansion tank which is not broken and covered under the warranty but not according to Greg.. Done!

A M.

Word of advice. Do not ever use this company. American Homeshield sent this company to my house because I had an issue with my hot water heater. For starters, they were late. The heater started having issues within minutes after the technician left. I tried calling him but he did not answer. They came back out several days later (late again). This technician was different. He kept checking my water pressure. Then told me my water pressure was too high and I would have to pay them 500 dollars to fix and they will not repair my water heater until I pay them the 500 dollars for the ""water pressure"" issue. Immediately, I knew this was a scam. I called another plumber and got a second opinion, turns out my water pressure had nothing to do with the part that had to be replaced. I explained this to my warranty company and they stood by Grade A's opinion (I wll be cancelling my contract with them next) . On top of that I asked Grade A plumbing for a quote on a brand new water heater. The first technician told me 1100 dollars, the 2nd Technician told me 1200 for the water heater and an additional 240 dollars for (""pipe modifications"") He also kept trying to sell me some bull sh## warranty for 150 dollars. This guy was throwing all types of prices at me. They were trying to force me to pay them 500 dollars out of pocket for something that had nothing to do with my repairs. The plumber who gave me a second opinion gave me a quote for a new water heater in the amount of 975 dollars including all parts and labor!. I truly am agitated and angry that these guys would try to rip me off. It's been weeks and I am finally getting the issue resolved by just getting a new water heater (on my own, no help from the warranty company). If American Homeshield or whatever warranty company tries to send these clowns out to your house for a repair call the warranty company and ask for someone else. You will save yoursell alot of stress in the end. Grade A Plumbing? the only grade I would give these crooks is an F-, they shouldnt even be in business!!.

Jill B.

Grade A Plumbing answered our call quickly and efficiently and send Randall to our house the very same day. Randall arrived on time, fixed our leaking toilet right away with the new part and explained the problem. He was extremely professional and courteous. We will always call Grade A Plumbing for any of our plumbing issues and have recommended them to our friends and family. ""Grade A"" really fits their name!!

Traci Z.

First I want to say they blocked me from my main facebook page. This one is my weight loss journey one.

My original problem didn't start with Grade A but with my home warranty company. Which they made right with us.

This morning my husband received a bill. I called Grade A Plumbing explaining I was waiting for a call back from the home warranty company and it will be paid. The girl who answered transferred me to Adam (the owner of the company another employee told me he was the owner). I explained to him the same. Also told him how the 2 men left and the toilet wouldn't flush. He said once the bill was paid he will have them come back to fix it at no cost. Then proceeded to say if the bill wasn't paid by the end of the day he would add $100 fee on top of the $280 (WHAT? I just told you the warranty company said it was covered). Then he hung up on me.

Fast forward to 445pm. I called back and said Adam said once the bill was paid for he would send out the guys to fix the job correctly. The lady proceeded to tell me it will cost $60. I explained he said it was covered if the bill was paid. She then told me we refused to pay (that never happened). We go back and forth some more and hang up. She then calls my husband and says your wife was upset when we hung up and I wanted to clear things up between us. She then tells my husband we aren't they costumer and thats why we have to pay the $60 (we were the customer when they wanted the ($280). So my home warranty paid them the $280 and they didn't even fix the issue. Never again will use this company.

BTW they have enployees writing reviews for them. I say it on another like page of theirs. I forgot to mentioned when I said something about reviews on how companies charger people with home warranty's more money then if the person would have called them directly Adam said well our google review give us a 4.7 (which it was only a 4.6). Little does he know that I know companies pay people off to take down their negative reviews and pay people to write reviews.

Tasha C.

I would give a 0 star if I could. Grade A Plumbing were sent with me through my American Home Shield to replace a water heater. The techs that came out to the house were wonderful. The water heater was covered and some part that goes on top of the water heater was not covered. Grade A charged us $210 for a part that they admitted would be purchased from Home Depot for $60. We were not allowed to buy it ourselves. Then they bought a water heater that didn't fit the pan that we already had and was not damaged. They charged us a $125 for a $21 pan from Home Depot. The lady that we spoke through from customer service was rude. She got loud with me over the phone (twice on 2 different days) after waiting on hold for over 30 minutes and over 2 hours for her to return my phone call. Then she hung up on me. I had been without hot water for days, which is why I went ahead and had the work done. I will NEVER have any work done from them again.

Cristina T.

This is not the first time I've dealt with Grade A Plumbing...honestly if it wasn't because American Home Shield keeps sending them...ugh. The first time they came to my house it was due to a leak and the plumber could not find it. We didn't find out until the house flooded. Yet the plumber decided it was a good idea to make holes in the wall to try to find a pipe when it was in his face the whole time. They will not arrive on time and will change appointment times without speaking personally to you. They left me a voicemail on a SATURDAY to change an appointment for a Monday morning. Very unprofessional to change an appointment without verifying with someone. When I called to ask where they were the lady I spoke to was rude and condescending. Stay away from them if you can!!!

Jm R.

I was assigned this plumber through my home warranty company, when I needed a hot water heater replacement. I received the company's contact information and called them to schedule service. You are calling their main office in PA, and deal mostly with them when scheduling. If there is anything positive to say about this company, it's that their office staff (schedulers/receptionists/etc) are very nice and professional. A service call was scheduled I stayed home to meet the service reps on the day the evaluation was scheduled. A man met me in the garage and bent over to only feel the bottom of the water heater. His diagnosis: ""Yep, you need a new one"". 5 minutes later they were gone. Paperwork was submitted to the home warranty company for replacement and we scheduled a date for the work. We were given a window of time that they would show up (I believe it was between 1 and 5pm). A few minutes before 5, I received a phone call from Matt, who explained that he and his partner were running behind and they were headed our way, but it would definitely be after 5 when they arrived. I appreciated the communication, but we had taken off of work to meet them and finding out less than 10 minutes before the deadline wasn't exactly a good use of our time. At any rate, they did show up between 630pm-7pm to start the installation of the new water heater. For that, I am thankful, because the work didn't need to be rescheduled. They finished well after 8pm, paperwork was signed and they left. The next day (when it was daylight), it was noticed that the torch that was used to weld the pipes had accidentally been held against my garage door casing/threshold and was burnt. The hot water heater was also significantly dented during installation. I submitted a complaint to the warranty company, and was informed that they wouldn't cover the cost of repairs for the burns. I next contacted the main office in PA and was told a message would be sent to the service manager (Matt) who was on the job the night prior. Hours pass and I don't hear from him. I call back and another message is left. More hours pass. Nothing. Finally, just a few minutes before 5pm, I get a call from Matt. I text pictures of the burns to him. His response, ""I just don't see how we did this."" Not an Im sorry. Not an ounce of remorse or customer service. Instead...I get a ""I just don't see how we did this"". He passes the photos on to the company's owner, Adam and then calls me back to say that he was instructed by Adam for us to obtain a quote for repairs, ""and if it doesn't cost like anything crazy, they'll take care of it"". Well, no. That's not how this works. So I contact a garage door guy who does doors on the side. He doesn't have a storefront or a website. He does doors on the SIDE. When they receive his quote for labor, they question EVERYTHING. The email of the garage door guy. Why doesn't he have a business address? Why doesn't he have a website? After WEEKS of going back and forth with this company, I finally contact a local vinyl company with a business address and website. I speak to Grade A's owner and tell him a new quote will be coming soon. I advise him that the next quote will most likely be considerably more, since the 2nd company has an ""internet presence""....apparently that's a big deal to them and shows that a business is legitimate. Immediately during this call, I'm offered a release of liability contract and that the check for the original quoted work be mailed directly to me. SIX WEEKS it took to get this. It seems like the thought of paying MORE helped move them along. SIX WEEKS of leaving messages with the NC Sales and Customer Service manager Matt or the main office in PA with no returned calls. SIX WEEKS of waiting for my door to be repaired from water heater work. Finally, I received payment for the repairs and all is right with the world. For anyone's reference....the website for this company in NC is to a residence. Matt works from home for a company based out of PA. Similar to my garage door guy who didn't have an internet presence. Stay away at all costs!

Nancy M.

Grade A was sent in through our home warranty with American Home Shield. When we were first assigned Grade A, I was a little nervous after reading some of these reviews. Now that they've been here, I couldn't be happier. They were terrific. They fixed a leak in our toilet and a pinhole leak in a pipe in our kitchen which ended up being much more than we thought. The pipe had been leaking in the soffit for quite some time so all of the insulation and wood behind the wall was soaked. Not only did Grade A fix the pipe leak, they referred us to Elite Water Restoration who came out that same day, made a claim with our insurance company and the next day came and removed the wall and began the restoration process. If I could give them more than five stars, I would.

Emily K.

My rating is actually no stars but I have to select at least 1 star in order to post this review. Grade A Plumbing performed plumbing work on my bathtub in August 2018. The hardware the plumber installed did not match the existing hardware. When I brought the issue to his attention, he acknowledged that was something he should have checked prior to coming. He searched for the appropriate hardware and affirmed he would be back to switch it out once the product was received. Today is December 18, 2018 and the erroneous hardware is still in my bathtub! I contacted Grade A Plumbing several times to have this issue rectified. I've been told the plumber will follow up with me. No follow up. I've been told to send an email with pictures of the bathtub. I sent the email. No response. I've been told a manager would call me. No call. The last contact I initiated ended in the person who answered the phone hanging up on me. I have dealt with numerous service providers but have never experienced an entity as unprofessional, unethical and incompetent as Grade A Plumbing.

L T.

Grade A is an F in my book. I bought a house a year ago and immediately had an issue with the toilet. Thankfully I negotiated a home warranty. Unfortunately for me, my home warranty company uses Grade A. They fixed the toilet after multiple visits. Fast forward 9 months and the toilet isn't working again. Again I call my home warranty and again they employ Grade A. From the minute the technician entered my house he started trying to sell me a warranty and new toilet through them, knowing full well I have a home warranty contract with someone else. He determines the issue and tells me he is going to order the items to fix the toilet. I call about a week later to check the status of my order and am told to call the technician. He then proceeds to try to convince me to buy a warranty and toilet through them, again. I tell him I would rather move forward with the repairs for now as that is what the home warranty is for. He tells me he will go ahead and order the parts, why haven't they been ordered yet?!?! It's now been 3 weeks since I created the ticket with my home warranty company. I then proceed to attempt to contact the company for over a week to check the status of the order. They do not answer any of my phone calls or my voicemails. I finally decide to test them and I block my number and try to call them. THEY ANSWER! Suckers. I then have an extremely heated argument with the receptionist, Johanna, who tells me that they have not ordered the parts and were under the impression I wasn't moving forward with the repair. I'm about in tears now as it's been over a month without a working toilet. She was extremely unprofessional and lacked empathy for the complete negligence their company has displayed. She informs me they will order the parts. I call back (blocked number so they answer on the first attempt) after the holiday and still the parts haven't been ordered. Finally it sinks in I want a working toilet, novel idea I know, and order the parts but have them delivered to my house. This takes another week and a half. Needless to say, it took almost 7 weeks of back and forth with this shithole company to finally have a working toilet (true test will be how long it works before needing to be repaired again). Better Business Bureau should know about this disgrace of a business.