Grade A Plumbing

Mike R.

Seems to be a pattern, I also have AHS who is using Grade A Plumbing.
I placed a service request in for a sewage pump. ( already checked with AHS to make sure that I was covered.) I have a GOLD plan which covers that and I have to pay MORE money when the trade comes out... not sure why...
I received a notice for scheduling the very next day. However they could not make it out to the house until 5 days after the request had been placed. The technician called, was right on schedule very nice and knowledgeable. After he took the pump out and inspected it he agreed that the float was bad and the pump needed to be replaced. He also double checked with AHS to make sure I was covered. Right away he asked informed me that AHS will only allow them to install a builders grade unit. He said that Grad A could sell me a better quality unit that I would have to pay for. He also had trouble taking the pump out due to the way the existing plumbing was installed. He asked if I would like a price to have them redo that work. I agreed to getting a price to redo the plumbing, but turned down the better quality pump. I then found out that even though I placed the request to replace the pump he did not bring one. He explained that he was only there to asses and make sure it was covered under the AHS service plan. He also said that his boss wanted to come out and giver me a price to redo the plumbing, He also agreed that the plumbing did not cause an issue and that redo the plumbing would make it easier to work on. I told him that's fine they can give me a price but to please come out with a PUMP ASAP since I have not been able to flush a toilet, shower or wash clothed for 5 days now. I then called their office to make sure that they can return with a pump.

This is where things really got out of hand. I was informed by a very rude and attitude riddle female that they had to send a more qualified technician out to asses the pump. I tried to explain what was going on and she basically would not listen to anything I had to say and the rudely asked if I wanted their service or not?...

I then called AHS to try to get AHS to have their contractor Grad A out ASAP to replace the Sewage pump that I am covered for and they already tested to be bad.

When AHS called Grade a Grade A told them that there was a problem with the plumbing and needed to be assessed AHS asked if the pipe collapsed..

I asked to speak to Managers at Grad A Plumbing and AHS yesterday. Today now Day 6 of not flushing a toilet I still have not heard back from anyone.

If I had a choice of who to use for my plumbing repair ..It certainly would NOT be Grade A Plumbing.

I am also going to be looking for a new home warranty outfit too. Scheduling a call right away must be their only metric actually resolving the customers issue in a timely fashion is not something they seem to be concerned about.

Don't fall for their upsell tactics, find a good outfit for your out of pocket costs.

Emajanae H.

PLEASE READ FOR YOUR PROTECTION! This company sent me a VERY inexperienced plumber who did NOT know what he was doing. He did not fix the problem, which was in my BASEMENT sink drain but he ran a snake through my upstairs toilet AND he cracked and damaged one of my pipes on my basement ceiling, from running the snake blindly all the way from my third floor and had no business doing that! He then replaced it with a plastic pipe! There is no telling how much damage was done to pipes that I cannot see! He also broke one of my artificial plants, and I guess he attempted to pick up the glass but hurt himself, because he left a bloody napkin on my bathroom sink!! And then still left the glass on my floor for me to clean up! That is a safety hazard and I could have gotten infected and I have a 3 year old who was there at the time! And after he realized he couldn't fix the problem he told me he had to go out to his service vehicle and then he left and never returned, because he knew he had messed up! He even charged me $232 before he started the service because he said my warranty company American Home Shield wouldn't cover it and then told me that it was standard procedure for his company to have the customer pay first!! And I was not offered a refund before he snuck and left! He spent 6 hours trying to clear a DRAIN! And never even cleared the drain! I've provided a picture of how my sink looked once he left and how it looks right now! Still full of dirty water and over flowing! DO NOT USE THIS COMPANY. They do not care who they hire. And I will definitely sue if I do not receive a refund and compensation from my broken pipe and other items that was damaged by one of their plumbers and for the bloody napkin being left for me to dispose. I am very unhappy with their services!!!!!!

Jen W.

I was referred to Grade A by AHS. The cuatimer service scheduler was nice and responsive to my service needs. Randall and Dino arrived promptly, inspecting and fixing my sump pumps and ensuring effectiveness of their work. They provided information for me, the homeowner, and explained what they were doing. More importantly they didnt make me feel stupid with overly tech language, etc. Thank you for a stress free service call.

Bettie H.

American home shield warranty had sent this Grade A Plumbing to my house with my garbage disposal I had seen on yelp their ratings were very poor so I ask American home shield warranty to send another company they said that I had to use this company Even though they were very prompt and on time as per the other comments I seen on yelp they came out and told me that my garbage disposal broke due to a screw must had fell in and broke the garbage disposal And the warranty would not cover it. I told them that would be impossible because I would never have any screws or anything like that in my kitchen and just like the other reviews the Technician said that the warranty company would not cover it but they could replace it for $425 what a scam they get 75.00 to come out. And then tell you it's not covered and try to sell you a new disposal for a mother 425.00 I did notify American Home Shield and I'm waiting to hear from the supervisor

Faye K.

Horrible Customer service. Stay far away.

I would not have went with this trash company if it wasn't for American Home services referring us to this company.

It was so hard to make an appointment since they never answer their call nor give a call back when asked. After calling multiple times, we were finally able to make an appointment for Friday. Today at 3:46PM someone from grade A plumbing give me a call and introduce themselves then hung up. I called back, no answer so I left a voicemail. I then call them back at 4:22PM and this lady picks up and I explain the situation, she looks up my address and hangs up??????? I call back and ask them not to hang up on me again then the lady gets super defensive and says she never called me??? I said you just called me and I need to know why. Then she keep saying ""I didn't call you I didn't call you, it's probably my coworker that called you"" I then told her ""So someone from your company did call me"" After exchanging more words, I told her to stop giving me attitude and this is poor customer service. She said again no one called me and I am attacking her for no reason??? Then finally admitted that they probably called my accident.

NEWSFLASH how am I suppose to know that you called me by accident? For all I know I thought your calling to confirm or cancel my appointment. Also how am I suppose to know that there are multiple people working in their office? I attached my phone record so it PROVES that this place did call me that I am not attacking them.

GRADE A PLUMBING, TRAIN YOUR STAFF ON CUSTOMER SERVICE.

----------------------------------------------------
I am on the phone with AHS trying to get a different vendor and Grade A Plumbing just called and left a voicemail asking for a call back?! I am not falling for that again.

Erin B.

We called Grade A at the recommendation of a neighbor for a leak in our kitchen sink. There was nothing wrong with the plumber they sent - he was polite and worked through the issue. However, the cost and the transparency from the company was absolutely horrible. We were charged $800 for 2.5 hours of work. When we asked for a breakdown between labor and materials it was treated like an inconvenience. In the end, two supply lines cost $100 and the labor was an insane $700. The sink leaked again a day later and we had to call a different, trusted plumber. Don't waste your hard earned money with this company.

Mataj Archway V.

Grade A came to my house for American Home Shield for leaking faucets. I showed the tech two areas which appeared to have water damage. He stated that it was not water damage on my 2nd floor. Next, he went into my bathroom which had no water damage and took a hammer and busted the sheetrock open underneath the 3rd floor bathroom toilet. The area he hit contained the main drain under my toilet. Well he cracked it and said here is where your leak is. He wouldn't give a price of repair. Came back with cost of $2800 to repair. He stated before you go crazy AHS will pay $1000 and all you have to pay is $1800. Lol...This person came to my house and acted like he was really trying to help me! He never diagnosed a source for the leak on the first floor. They approach you in a manner in which they want you to stand back while they diagnose your problem and tear up your property. I was definitely taken advantage of, most likely because I'm a female and have limited plumbing knowledge. I can say this, at first I was able to flush my 3rd floor bathroom toilet without it leaking, now water gushes out of the cracked pipe. All AHS wants to know is if I'm willing to pay the $1800! Devastating!

Nancy P.

Another victim of AHS assignment. Had leak under sink. Came out and diagnosed it was my reverse osmosis leaking. Said it wasn't covered so he couldn't do anything. I paid $100, and called my plumber. He kindly arrived same day, actually asked me if I still used that equipment, said, haven't in 8 years, so he flipped a switch and disconnected. 10 seconds later, no leak. I tried to remedy with these guys, even spoke to ""a manager"" and they said they only get reimbursed to diagnose, and since not covered, ""not allowed to touch it even if just to turn off"". I know that is incorrect as I have had AHS for 20 years and most every contractor dispatched has helped me if this simple. They were rude when I called, and they are definitely going on my do not call list!

Shafi S.

Please read the full review, tl;dr: I had a horrible experience, and they have terrible reviews on Yelp, not sure how the google reviews are so great.

I was assigned Grade A Plumbing through my home warranty AHS. I noticed a leak in my garbage disposal, and after a few weeks of observation and confirmation (it happened under certain conditions), I put in a service request this past Saturday. The company promptly contacted me on Monday morning and set up a service appt for the same day, it was amazing! But it went downhill from there.

The tech (Marsailes) arrived promptly on the scheduled time. However, right from the very first interaction, he was rude and aggressive. Like there was something wrong, and he had better things to do, and I had forced him to come for service and was making up an issue.

He walks over to the garbage disposal and does some very basic sink usage, and claims there is no leak, and unless he can see the leak live (no photos would do) he cannot do anything about it. He was being extremely rude and aggressive. Trying to make me feel like I was wasting his time. And I explicitly told him, I paid a 100 dollar dispatch fee, and I wouldn't do this for fun, if I didnt think there is a leak.

So I reproduce the leak for him, by showing how under heavy water load conditions the sink would leak water from the side and bottom, and tell him if that is considered a leak. And if it is not I understand and he doesnt have to do anything, otherwise he needs to address it. It is as simple as that. He gets defensive about it, saying he will have to talk to his boss.

He calls his boss, and I guess his boss approved the replacement. He comes back with 2 tattered boxed garbage disposal and pushes me into a choice between the 2 and he won't waste any more time here.

I choose one, during the install he manages to break the new disposal, so he then gives me the upgraded disposal so he can be done with the job. (He did make a phone call to his boss that he messed up, and to deduct the price of the upgraded disposal from his paycheck). He unscrews my old disposal and simply replaces it by mounting the new disposal in it's place. He does not check the plumbers putty, or sink flange seal of the drain, does not check the mounting bracket, or replace the p trap hardware. Just reuses all the same stuff, but does not verify leaks or seals or conditions of them. And then wipes up some of the water and just leaves in a huff. All throughout he is rude and aggressive and makes it seem like his time is being wasted. Note that this my first time ever dealing with him, his company and a plumbing repair through the company.

After he leaves, after our night use of the sink, I notice that the p-trap has a small leak through the slip joint washer near the drain outlet. Now I am reluctant to even call this company to address the issue, in case they break something or do an even worse job. The disposal is fine so far. But I noticed that the sink flange is slightly misaligned and the plumber putty seems to have come out from the sides a little. Not sure if it will cause problems later down the road, but I dont want this tech or company to address it.

Please avoid the company, or at least the tech. Not sure what the whole problem was.

Anthony L.

Luckily I didn't have to deal with their workmanship, because if there services is anything like there appointment/answering services I was saved a major headache and inconvenience.