GR Plumbing

Ara N.

As hoa board its very hard to find plumber that works with hoa but i was lucky to find GR PLUMBING
i gave them a call and they came and saw the problem in our pipes and answered all our questions and addressed our concerns plus they was the best quote that we got.
we had many jobs done at once like pipe work and descaling and sump-water pump replacement and some cement work they did the job very fast and I'm glad that I worked with them very professional plumbing company.
MR Gonzales was the the person who answered my calls and was on top of the work all the time as well as Adrian.
Many thanks to all crew member.

Tom C.

I'm always on the lookout for reliable, competent, honest service providers and try to support local businesses when possible. Unfortunately, my experience with GR Plumbing was disappointing.

My tenants contacted GR Plumbing to address a clogged drain, but contacted me to share that the garbage disposal was also broken and needed to be replaced. I spoke with the repair technician and authorized the replacement, very specifically requesting an Insinkerator unit that was equivalent or better than the Insinkerator unit being replaced. He quoted $150 for installation labor and cost of disposal unit that he'd pick up at the local Home Depot.

It was almost 8pm and he said he would pick up the new disposal unit and be back to complete the job that night. I was skeptical about this promise, and sure enough he never showed. My tenants have two children so I wondered if the work would be completed without being too disruptive, never mind having a contractor in the house late at night. The tenants contacted him around 10pm to ask if he was still coming back, he claimed to have locked himself out of his van at the parking lot at Home Depot and would need to reschedule for the following say. We expected some kind of excuse but even if it was true that he locked himself out the professional and courteous act would be to contact the customers with an update.

Installation was apparently scheduled for the following evening, I received a call close to 7:20pm to confirm that the new garbage disposal was installed. Despite my specific request to purchase an Insinkerator unit, the repairman bought/installed a Moen unit. There wasn't much to be done since it was already installed, but now I have a disposal brand I didn't even want. The repair guy claimed it was the only model/brand in stock, but a quick online inventory search disproved that statement as several Insinkerator models were in stock. I requested a receipt for reimbursement and warranty purposes and he claimed to have lost the receipt as well. He initially tried to suggest the Moen disposal was a $200-250 model with superior sound installation, but the picture of the unit/model# that my tenant sent confirmed it was the basic and loud $129 model.

Is it unreasonable to expect a repairman to let customers know when they're not going to show up? Or if they arbitrarily decide to buy a different product from what was explicitly requested? That explanations/excuses provided are fact based? Overall, a costly lesson for a vendor I would definitely not recommend or use again.

Ernest L.

Shocking experience with Steven. He came out to replace a leaking valve/faucet in a bathtub. After replacing it, the bathtub faucet stuck out well beyond the valve. It turned out he had installed the wrong handle and that it had been switched in the box he'd purchased. Came out the next day and replaced that.

Charged $600 and the leak continued. It was a struggle to get him back as he wouldn't respond to texts. Eventually, after catching him on a phone call, he agreed to come and look at it.

Came by next day and said he fixed the leak. Left. And the leak not only continued, but intensified. Again, he agreed to come back, did so and said it was fixed.

And the leak continued and again intensified. At this point he no longer answered any of my calls or texts.

I had to pay another plumber to completely remove the valve and reinstall it correctly. That cost me $420. So total spend $1020 and the valve replacement took approx. two weeks. And leaked continually for those two weeks.

Please do yourself a favor and stay as far away from these guys as possible... Once he was paid he lost interest in fixing the issue.

They simply do not care about their work. Or the customer.

Diana J.

I called at 8 am and was told a technician would be in touch but they didn't say when. Called back at 1 pm . Finally called another company at 5:30, they scheduled an appointment for within 2 hours. Cancelled GR. Won't call again.

J B.

Called to check on costs for Hydro jetting - the person on the other end of the phone repeated it back to me as HydroGenics. I asked again if they have their own trucks and variable pressure for hydro jetting - again she didn't know what it was. I then told her that the word hydro jetting is written on their front page of their website. I asked her if she knew what it was and she said she did not.
I would never allow anyone in pipes with a powerful hydrojet that didn't know what the services is called or what it does....yikes!

Leo P.

Ditto on the 6/29/18 John S. comment.
Art actually showed up for free estimate but never got back after several calls. If you are a Vet or AOA or AAGLA, or ask for the advertised price, Good Luck....
You can always File a Complaint:
http://www.cslb.ca.gov/Consumers/Filing_A_Complaint/
License # 770056
Sole Owner: Gonzalo Rivera

Nick S.

Art confidently said he was coming ""between 9-11am"" the next day. He never showed up. If you dig into the reviews (not using the default Yelp sort) you'll discover this is a pattern with him. About 15-20% of reviewers have pointed this out.

I don't think anyone has ever explained to this guy that other people's time is valuable too. (Yes, I get that things happen, but it's 2018. Don't manage your calendar by text. Use your phone if you're late or need to cancel. Don't accept business that you cannot handle. This is what adults do.)

Anyways, if you're willing to gamble with a morning of your time, give the guy a call. I cannot speak to his competence as a plumber.

One other thing I will point out. A large number of the Google reviews for GR Plumbing are created by users who have only ever written one review. Again, with Google Reviews, don't rely on the default sort. A good way to understand this is by Googling a popular restaurant - say ""Silver Lake Ramen"" - and you will see what a bunch of legit reviews look like. There are virtually no reviewers who've only ever written one review.

I also could not find an Angie's List profile for this company.

Aurora R.

I had a party on St. Patricks day and my toilet broke around 8PM. None of the major companies or ""24hr plumbers"" could come out until the next day. Finally, at 9PM I called Art at GR Plumbing. And thank god. He was at my place by 9:30 and out the door by 9:45. NO JOKE. He was thorough (had me send pics in advance) and also explained everything to me after so that I knew what had happened and how he fixed it. And he is beyond FAIR. Art charged me considerably less that the original quote because, in his words, he ""really didn't have to do much"". Sure, he fixed it in less than fifteen minutes, but I went from a broken toilet to a working toilet, so he could have charged full price and it still would have been a deal. I think that kind of character is RARE and should be rewarded. I've never left a yelp review before, but I was so moved by his service that I signed up for an account today just to leave this review. If you are in LA and need a plumber, this is the guy. Thank you Art!!

Kenny L.

Art showed up to a party I was at on St Patrick's Day when the toilet broke. He fixed it so quick and easy he refused to charge my friend for the work. What a guy! We were all so stoked at the gesture.

Vikki M.

They did an excellent job. Fixed a broken clay sewer line with a special high tech sleeve. All in two days. Fast n reliable!