Goyette Mechanical

Mark M.

Called saying they were on their way; I waited an hour and a half without even a call back that they were, in fact, not coming. Cited issues with clarity of payment, despite having them over for plumbing issues in the past month with no issues paying in person. Had a heating issue last year where they came to give an estimate, where we didnt even pay same day. This time, didnt even bother coming for an estimate, and wanted to pay overtime rates despite not calling to inform us they would not be coming.

Charles M.

Ask for a simple commercial service call. Basically compressors need to be topped off and checked.
They won't do that! Lousy company

Carol V.

Devin came to give estimate a great job. Matt got us heat after 3 days no heat just did emergency repair and Marc came back to complete a few weeks later. We were all so glad to have heat appreciated their working us in the cold! So glad not a long time without heat. Our furnace works great. The team was professional and did a great job. All cleaned up and old debris removed would definitely recommend the team if you need a new furnace and air conditioner.

Alex W.

Friendly service and did a great job servicing our furnace when we woke up to no heat. Unlike the previous reviewers I got a call back same day with appointment time and guy had it fixed in one hour. Was just a bad sensor on the unit but still worker did check everything on our unit and informed me of everything he was doing.

Yes they do charge $67 for service call and they do charge an hourly fee on top of that for every hour they are there. But honestly I have never met a heating company that doesn't charge something similar.

If you need a local company that know how to diagnose things give Goyette a call.

Cyndi V.

Goyette installed my furnace and air conditioner unit. Did a great job, they were clean, timely, professional etc etc. It has been over ten years and only called them for a tune up which was reasonably priced. Until today, my heat went out last night. I called this morning and they were here by ten AM. Gone by 11. Fixed my furnace, explained everything to me, showed me the bad part, which was twelve bucks!!! I can only say great things about them. I had previously hired them for a company i worked at. They serviced the store for the 15 years i worked there. All the guys who came out were great and Donna at home office was exceptional. Today Sean came out and I was impressed as usual.

Melissa S.

Make sure they are authorized to do warranty work for you before you have them out. They charged me a $170 to tell me they couldn't touch my furnace! And now won't return my calls.

Stacy K.

This Company completely sucks!!! We wanted an AC and home generator installed. We went with them because it seems they were a top company in our area, hahaha NOPE!!! We got a price for the AC. And after the fact find out they are way higher in price than others, which may be ok if they did an ok job. They installed it....so many things wrong from the get go. We got a price for it but no detailed sales agreement explaining equipment and prices, No credit app was signed by either party. When we had another company install our generator, they pointed out to us they they would be securing the electric cables to the house as the other company Goyette DID NOT, They were left unsecured. The reason they did not get our business for the generator is their lack or communication. We wanted it done at the begining with our AC. Sales guy said he would get back to us on cost. 2 weeks later still nothing. I called the Company and explained no one has gotten back to us, in particular our sales guy. They said they would call him and email him and I'd get a call....still nothing. I kept calling....they finally said he had some health issues. Ok I can understand that...but they did not offer to send someone else out to help do this or give an estimate, so we were in Limbo. Our AC was installed not level....which we were told by another company who installed our generator...that it would cause premature bearing wear. They eventually came by and leveled it when we were not home at first....saying there was nothing wrong. But we saw that they had the dirt modified to level the machine. I went with Goyette because they were family owned and operated for so long. I wanted to support a local company....But it became apparent and clear they lost connection with their customers because they simply did not care. They made excuses. Only after a month and a half and repeated calls from Us, did they eventually call to get a contract signed. So they could get paid. Then today, months after the install of the AC, we get a call from Goyette, that they wanted to send an inspector by to check out the work they did installing the generator...UHMMM hello, you DID NOT install the generator!! Also when we mentioned to the sales guy, after the fact that we had our AC installed, that his price for the AC was much higher than others, he challenged us to find someone else cheaper. Yes cheaper can be good and bad. I wanted to get quality work and save a few bucks, as this was approx a $14,000 job. Not cheap as in crap work. The first place we called, comparing apples to apples, a well known and respected company that has been in business for quite a while, beat them hands down!! Smashed them and their estimate!! So I saved money and got quality work done by another company with our generator install. I could go on and on....but simply Goyette makes me tired!!!!!!!!!!! If you plan on staying in business another 95 years, you better learn how to communicate with your customers again and stop making excuses at hand. You have a serious disconnect in your company. There is more to a sale than getting your money!! And never once through this whole ordeal, more things not mentioned, did the Owner of Goyette ever call and help with this situation. With our other company we went with for the generator, the Owner personally stopped by and checked on things!!! Made sure we were satisfied and happy with the job...no excuses. To this day, the owner, nor a manager has ever called us from Goyette!!!!!!!!!!!!

James R.

Technician came but did not know the building code to install a gas line under my modular so he called his boss and it took 15 minutes. Then he says he ordered the gas line and it took an hour which he did nothing, then charged me for the time calling and that hour on my bill. Then he installed ugly pipes under the wall heater in my living room rather than under the modular. I had done all the skirting removal so he had nothing to do except install a 20 ft. flex line. It took an hour and 45 minutes but I was charged 3 hours and 25 minutes. I called the office and the receptionists said the service manager would call. ha ha the jokes on me, they did not call. It cost $321.75 for 85 minutes work that's almost 4 dollars a MINUTE...69 dollar service call; parts 146.00 which was reasonable. I even helped the guy do the work, he said he was a journeyman, although he was a nice young guy he did not have much savory for the job. I am very disappointed with the company's attitude although the job was completed .

Amanda K.

They have been very responsive and professional with all of my Geothermal problem calls and service appointments. The office has been very quick to respond.

Amy W.

Terrible company. You have to chase them around to get service. They NEVER return emails or phone calls. They're rude.