Gotelli Plumbing Company

Mike L.

I called Gotelli after my sister-in-law informed me her kitchen sink had been back up for the past 3 days. She told me that a technician arrived the same day I had called. Actually it was within an hour of me calling! She said the technician, Cory Nielsen, went above and beyond, was extremely polite, professional and helped guide her about her plumbing issues and any future work that should be done. She said she was extremely impressed and wouldn't hesitate to call them again!

Nat N.

I have been a customer of Gotelli's for 25 years, but NO MORE.
In shock, pressed for time, and dealing with a difficult tenant,
I agreed to pay $490 to replace a toilet flapper and a out door
hose bib. It took the plumber 35 minutes to do this. I asked
the plumber what the hourly rare was and he responded that
they no longer use an hourly rate. Future customers beware!

Lisa H.

Wow, I just had Tom here from Gotelli Plumbing and he was amazing. I am always looking for that obsessed with doing it best and right person. This is that company and definitely this Guy! We were at first alarmed at the cost but quickly the way he was able to assess our layout other items of query, you knew he TOTALLY knew what he was talking about. Quickly grading and assessing other people work and installment. This put us at ease immediately and realized okay, if this is the price to have this guy, we will do it cause in the long run he's planning and saving us from other problems that may lay just ahead or even in the long term. His is a very interesting and personable guy. So glad I was referred this company and well now,Tom's our guy! He came to address a water running sound in one of our old toilets- needed a new seal. And flush out our Noritz Wall hang Water Heater~ we know it should be flushed every year but we were a year behind and this pandemic is not helpful. He came in a mask and had booties if he came inside. A well prepared guy. I highly recommend this company and Tom!

Ann M.

I have used Gotelli Plumbing for almost twenty years and received good service and good workmanship. I am sorry that I did not check reviews before calling them the time. We had them come out to fix a kitchen faucet that was leaking slightly. We had the parts ordered necessary to repair the faucet. The end result was that the plumber took the faucet apart, could not put it back together. When he tried it was leaking all over and completely unusable. We ended up with a bill of over $1100. The company would not do anything to correct this situation. I will not use Gotelli Plumbing again. Beware!!

John D.

We have used this company in the past with great results, and the service techs are nothing less than professional. However, this last call was very expensive for a family on a fixed income. Given that the job was similar in the past the cost to repairs where extremely high for work performed in less than two hours. Reconsider using these guys only if money is no object.

Ron C.

We called this company to change out two bathroom sink faucets. They charged us $89 for just coming out to give us a ridiculous estimate of over $1400 for just the labor. We already had the new fixtures. We ended up going with another plumber who was much friendlier and charged us only $330. I will never use Gotelli plumbing again as they seem only interested in getting their $89 service fee and then bid a crazy amount to actually do the work.

Thomas N.

Highest praise for Gotelli on replacing our old on-demand water heater! Same day initial assessment, and replacement three days later. Customer service was friendly and helpful. Could not be more pleased. Good service = happy customers = repeat business!

Marjorie S.

I recently used Gotelli plumbing for several projects in my condo in the last 6 month. First was a dripping kitchen faucet. Jeff, the technician came out and recommended also replacing the old, frozen shut off valves. He checked other plumbing fittings and recommended replacement of some joints that were really old. The work entailed shutting off the water main to my building. Jeff coordinated with the HOA to make it seamless. While he was working, I decided to seize the moment and replace my older toilet. Nick explained the various options to help me shop for one online. Once I chose one, he had it delivered within an hour and installed shortly thereafter. He came a few months later to clear a backed up laundry line. I am very satisfied with all of the work. Jeff was conscientious and professional. He answered all of my questions in a way that I could understand, and there was no pressure to agree to any of the work. I appreciate that he looked beyond the obvious to address the source of the problem and recommend preventative maintenance, eg replacing the shutoff valves. It was easy to get an appointment with Gotelli.

Zack F.

Great service, ridiculously high prices!!! As you can see from some other recent reviews, Gotelli has changed their 'fee structure' and are now charging incredibly high prices for simple services. For example, they snaked my kitchen sink line 18 months ago for $175. Not cheap, but in Marin County, it's probably a fair market price. One week ago, same exact service, same sink, same problem...$460. How can you possibly explain a threefold price increase in 18 months time? And keep in mind, just to show up, they're going to charge you $89. So you've got an acute issue you need help with, you're already $89 in, they figure you'll just agree to whatever they ask for, no matter how exorbitant it may be.

To be fair, the plumbers are professional and honest and deserve credit for their work. But the management is price gouging and seems just fine with it. I called the office and got the ""you were aware of our new price policies, etc. Thank you for sharing your concerns.""

Unless you're driving a Ferrari to work, I would strongly advise you to seek out other estimates because their prices are completely over the top unreasonable.

Stefanie M V.

Same day appointments are almost unheard of in Marin but not only did the company return my call within the hour but offered two different time windows for that sane day. Jeff was very knowledgeable and made suggestions to prevent
a future plumbing crisis. While the pricing was high, the level of service received was well worth it--the ""you get what you pay for"" adage rings true in this case. I will definitely call Gotelli again in the future
based on my positive experience.