Gotelli Plumbing Company

Marjorie S.

I recently used Gotelli plumbing for several projects in my condo in the last 6 month. First was a dripping kitchen faucet. Jeff, the technician came out and recommended also replacing the old, frozen shut off valves. He checked other plumbing fittings and recommended replacement of some joints that were really old. The work entailed shutting off the water main to my building. Jeff coordinated with the HOA to make it seamless. While he was working, I decided to seize the moment and replace my older toilet. Nick explained the various options to help me shop for one online. Once I chose one, he had it delivered within an hour and installed shortly thereafter. He came a few months later to clear a backed up laundry line. I am very satisfied with all of the work. Jeff was conscientious and professional. He answered all of my questions in a way that I could understand, and there was no pressure to agree to any of the work. I appreciate that he looked beyond the obvious to address the source of the problem and recommend preventative maintenance, eg replacing the shutoff valves. It was easy to get an appointment with Gotelli.

Zack F.

Great service, ridiculously high prices!!! As you can see from some other recent reviews, Gotelli has changed their 'fee structure' and are now charging incredibly high prices for simple services. For example, they snaked my kitchen sink line 18 months ago for $175. Not cheap, but in Marin County, it's probably a fair market price. One week ago, same exact service, same sink, same problem...$460. How can you possibly explain a threefold price increase in 18 months time? And keep in mind, just to show up, they're going to charge you $89. So you've got an acute issue you need help with, you're already $89 in, they figure you'll just agree to whatever they ask for, no matter how exorbitant it may be.

To be fair, the plumbers are professional and honest and deserve credit for their work. But the management is price gouging and seems just fine with it. I called the office and got the ""you were aware of our new price policies, etc. Thank you for sharing your concerns.""

Unless you're driving a Ferrari to work, I would strongly advise you to seek out other estimates because their prices are completely over the top unreasonable.

Stefanie M V.

Same day appointments are almost unheard of in Marin but not only did the company return my call within the hour but offered two different time windows for that sane day. Jeff was very knowledgeable and made suggestions to prevent
a future plumbing crisis. While the pricing was high, the level of service received was well worth it--the ""you get what you pay for"" adage rings true in this case. I will definitely call Gotelli again in the future
based on my positive experience.

Tom W.

Tom from Gotelli is a quality guy and an excellent plumber. I have 100% confidence in his process and methodology for trouble shooting, sourcing the problem and coming up with at least two solutions (typically a lower cost fix and more expensive replacement/upgrade - which is fine. he is expedient yet thorough.

I would have Gotelli a five on this latest service were it not for the new higher pricing process. My only hope is that it will save us money in the long run because they know our house and can get right to the issue without additional analysis. We will call them back and have used them in the past.

Kudos for Tom!

Ron K.

I have been a loyal customer of Gotelli for years, spending thousand of dollars on repairs and major upgrades so it saddens me that I have to write this negative review.
Gotelli recently change their pricing policy from hourly to a cost per job. This is not unreasonable if the estimates are, at least, close to the actual work.
We had a clogged downspout drain. The technician came out and informed me that the this will take at least 4-5 hours and the cost will be $800. After two hours the technician told me that the roots are too invasive and he will not be able to complete the repair, but was still going to need the full payment. This means I paid $400 per hour for job they could not complete.
I tried to call management to discuss and all they would say is that you agreed to pay this. I asked to have the owners call me to discuss, but after several days I have not received a response. Apparently, they are making so much money off of their new pricing policy that they don't care about retaining loyal customers. It is clear (especially if you read other reviews on Yelp) that they are significantly overestimating the cost of jobs and have no problem ripping people off.
Time to find a new plumber.

Robert O.

Gotelli has be our ""go to"" plumbers for several years. Every year we need our front line cleaned because of a Chinese Elm with invasive roots. Very simple procedure: we have a very accessible clean out valve in the front, it usually takes around 30 minutes, and has cost around $200.

However, today the cost was quoted as almost $800 !!, with them saying that additional work needed to be done. We have lived in our home for 35 years, this is a known problem, and we know the cost. From other reviews, it appears that Gotelli has changed their pricing policy, but no way should the same job close to four times as much as it did last year.

Obviously, this is our last call to this company.

Darcy R.

I have never taken the time to write a review but I must take the time to write this one. RIP OFF/DON'T USE....The rep came and within 5 min he said I needed a new hose for kitchen faucet which we were already aware of. He wrote out the estimate at it was going to be $590....for a 10 min job and the hose costs $90 (because my dad ended up purchasing the hose and put it in himself).

We also had to pay $89 which they were up front about and there was no issue there but when the rep said I'm not charging you the $89 I said oh is that deducted from the $590 and he said NO that is with the deduction. Totally feel taken advantage of as a consumer and lifetime resident of Marin. I want you to know they gave us the estimate before working on the job but we while I initially said yes. I thought hmmmm seems very high and went back to my husband and told him the details, and at that point my husband declined the job. The rep was annoyed and I can understand why. My father actually called day later to talk with owner who was just walking out the door, and could not take the time to talk so I decided to take the time and write this review. Ive used other plumbers before and have never felt so ROBBED glad I was able to share my story with you all.

In response to To your response!! Your response is laughable and insulting!! It's not about budget and not about affording the cost it's about ripping people off. I have no complaint about your $89 cost and no complaint about your rep which you carried on about. You are not being honest about what the gal said she said you were walking out the door but who cares that's not the point it's about price gauging look at all your complaints!! Your a rip off!! Hear what you want to hear!! Take some accountability but your response is insulting and makes no sense when a hose cost $90 and installation takes 15 min do the math!! Unsubscribe!!

Bonzo C.

Gotelli no longer breaks down labor and material costs, but quote a ridiculous 'task' fee for any job. So they tried to charge me nearly $1,000 to replace a kitchen faucet and a couple of angle valves, using parts they had in the truck.

Look elsewhere unless you like getting ripped off.

Victoria H.

Gotelli Plumbing came to our rescue when we needed someone the same day for our clogged sink. I was amazed that we could get someone the same day. Jeff was our plumber and he was the best plumber we've ever had. He was courteous, respectful, explained what he was doing and gave me some good advice for future. He was a really nice person and was great with our dog. Jeff/Gotelli will be my go to plumber from now on.

Greg M.

Similar to most of the recent reviews we too were shocked at Gotelli's new fee schedule. We have used them on various projects for the past 20 years and have been very satisfied. However, we were given a quote of $3100 for work that ended up taking 4.5 hours. Needless to say they just lost a long time customer.