Gorsuch Plumbing & Heating

Renee M.

Whenever I have to call a plumber, its scary. Because we don't know anything about plumbing, we are at the mercy of the plumber we call. Our condo was flooding into the unit below, it was Saturday and the tenants below and our tenants were upset. I called Gorsuch Plumbing & Heating and had to leave a message. They called me back within three minutes and agreed to go by the condo to access the situation within a hour. The plumber who was ""the best"" constantly communicated with me. He explained the problem, said the repairs could wait until Monday (so I would not be charged after hour charges). He took pictures of the damaged downstairs unit, informed my tenant how not to cause further damage and left.

They returned on Monday, repaired the broken overflow and everyone is happy. I was billed lower than my estimate which I felt was fair because it removed a tremendous amount of stress off of everyone since the initial incident occured on a Saturday.

I hope I don't have to use them again anytime soon, but they will be the only person I call if I need a plumber.

Estefany C.

I just had to call in a second plumber to fix the issue that TWO Gorsuch plumbers had supposedly taken care of this summer. He showed me the rotted pieces that they failed to replace, and quickly fixed the faucet issue that they told me couldn't be helped. No wonder my HOA has dropped them as a preferred vendor.

Mary M.

I am upgrading the review to two stars because after I wrote them a letter about the $135 bill, they agreed to waive it. I appreciate that, but feel we should never have been billed for it in the first place. Also it took two tries for them to waive it; it should have been waived on the first request. Still wouldn't use them but at least I feel better that the bill was waived upon second request.

Marcus L.

I had Gorsuch plumbing solve my problem multiple times.
I have to say that they sometimes make minor mistakes here and there, but they always come back to solve the problem, and so their customer satisfaction is guaranteed... it does not get any better than this.

David M.

Gorsuch is GREAT! They did an entire Heating Rebuild on our gas furnace. It was very difficult to access - under the house in a tight squeeze of a space. Other contractors could not, or would not, do the job with the difficulty in accessing it. Gorsuch did it without hesitation. And they did an excellent job. They were very easy to communicate with, patiently answered all my questions, and they were very cooperative in working with my Home Warranty Plan's confusing paperwork.

I could not recommend them enough!

Michelle W.

I cannot tell you how great these people are. Professional, on-time, courteous, reasonable. I have a had a few ""Green"" plumbers in LB try to completely take advantage of me....one of these green plumbers wanted me to buy a $500 Garbage Disposal---because it was, uh Green?

Stephanie is always amazing when I call--and makes my emergency her priority!
I swear I will never call another plumber in Long Beach---Gorsuch all the way!

Gary G.

One of the headaches with home ownership is having to call a plumber. It seems as though the last two that came out to unclog a drain did the bare bones minimum. The last time I called my home warranty company (a whole other story in itself) I was put in touch with Gorsuch Plumbing.

My experience was way better than I expected. The guy that came out to snake my drain was polite and professional. He ran into a snag and had to bring in the mega snake. Once my pipes were clear, he showed me the problem and described what may need to be done in the future if I continue to find roots in my pipes.

For this service, I was charged for the call and nothing else, even though I ended up with two plumbers at my house!

I highly recommend Gorsuch Plumbing and wouldn't think twice about giving them a call next time I have problems. Give them a try!

Thomas S.

What a waste of time and money. These guys charge top dollar and require multiple call backs to fix what they broke on the first trip out. The new ownership changed this company from a ""ok"" to ""garbage"" rating.

There are many other plumbers out there, next time we will use someone else.

J K.

Do I have to even give this company 1 star?

I should have known when our grumpy HOA president recommended this place that it was not good. But, in an effort to avoid getting yelled at again by him (can I review him on here?)...I decided to give Gorsuch a chance because in his words, ""They know our building."" Ugh, whatever.

So, I was apparently supposed to request Rick, which I did. Never, ever, ever again is he allowed back inside our place.

The first time he came, he allowed us to have one working toilet by simply putting a new connector hose & valve in. That was around $123. Besides being expensive ($90 per hour)- this service was ok.

The second time, he came to ""fix"" our sink by replacing a pipe underneath. It started leaking immediately after he left. He did come back a day or two later to fix this problem, so we had to brush our teeth in the kitchen in the meantime.
Ugh. He also kicked his tennis shoes all over our brand new white baseboards, which we now have to re-paint. Thanks Rick.
Our bill for this was $522.

This last time he came is what made me finally give up on Rick and Gorsuch. He started to re-do some of the pipes in our shower we were about to tile. He turns the water on. I hear a bunch of swearing from the bathroom and run over....the pipe is spraying water everywhere. He says that he can fix it...by welding it, or something like that. Okay Rick, you are the professional. I trust you. Right.

So, unfortunately we believe Rick that it works and we proceed to tile our shower. A few days before my mom is coming to visit, we try out the shower. No leaking from the front side- awesome. We go around to the access panel through the closet in back.....and yup, you guessed it....water all over!! What the heck Rick?!?
So, now we have to arrange for them to come out, yet again. This time Chris comes. Chris was WAY nicer than Rick. Chris didn't make a mess anywhere. Chris fixed Rick's mistakes. Yay, Chris.

But, bottom line...no more hiring Gorsuch. 5 trips and almost $800 later, ugh. Don't put yourself through it.

Dallas T.

They have always come through for our Condo building! They come right away and take care of business. Their prices are very competitive