Gormley Plumbing + Mechanical

Tom S.

Hired Gormley to replace the old water heater and change out the shut off valve for the water coming into the house. While the work was performed okay. The billable hours are unacceptable. I expect to pay for travel time and time on the job. They billed for the time it took the plumber to inventory his van at the beginning of the day, and to clean up his van at the end of the day. So what should have been 6.5 hours of labor was billed at 8 hours.

When I complained about the labor charge they offered me a 20 minute credit on the next job. When I complained about the lack of water pressure after the plumber left the house. Their response was, ""we have no idea.""

I have used Gormley before, but can no longer recommend them as a honest company.

Marc S.

UPDATE:
I sent this review (below) directly to the company. I was promptly contacted by the owner. After a couple of emails he agreed to refund my service charge. I my mind they handled this in a very prompt and professional manner.

Your company installed new hose connections at my house last June. Recently one of them started leaking badly. Your service man cane out and fixed it with a simple adjustment. I was told it was not under warranty and was forced to pay $125. It has been less than a year and your company does not stand by their work. That is bad business and I would like a the very least a discounted service bill to fix the work that was just done last June.

Casie M.

Called this morning because of a leaky and old kitchen faucet. They had someone here the same day. The faucet was replaced within an hour. I was hesitant to pay 120/hr but it was worth it. David was super helpful and knowledgeable, thorough and time efficient. Will call again for other plumbing issues if needed.

Lance L.

I was hung up by the receptionist while getting a quote. This was the moment that I expressed concern about how much the travel fee (to Newberg). Pretty insane prices. With the travel fee, I was looking at 220.00 just for someone to look at a very easy problem. I would look elsewhere.

Lovin M.

They came to work on some plumbing we needed completed on an addition that was done.
First tech they sent while friendly didn't bother to notice that we are a shoes free house (there is a small sign at the door and plenty of shoes scattered outside as an indicator). Instead he walked in and out of the house multiple times tracking mud and debris over the hardwood floors and even walked across my Persian rug which if anyone's had one cleaned before knows it's not exactly cheap to do. He even bad mouthed his co-workers and was upset that someone wasn't available to bring him a part/tool that he didn't have. The second tech was much more contentious and put booties on over his shoes but then still walked in and out with the booties on so while I appreciate the effort muddy booties do the same thing as muddy shoes.

Steve J.

Horrible service!! Hired them to do a job, their receptionist accepted the job and gave me a schedule date. Hours after the scheduled appointment we had to call them to ask why they didn't show up and they explained ""they never received the email"" which I verified it went through. DO NOT USE THESE GUYS!! Terrible service!!!!!!!!!!!

Matthew H.

Gormley has fast reliable service. Very Knowledgeable people, with a Great Parts department. They can generally help you find any part you are looking for if needed. They can repair just about anything Plumbing

Kevin K.

Gormley charged me about $400 to repair a leaky kitchen faucet in a rental unit of mine. About 2 hours after they left, my tenant called and said the faucet was still leaking. I spoke to Gormley the next day and they said they wouldn't go fix their job unless I paid them an additional service fee. What's worse is that when I saw the job, they had used a short pipe on one side and the faucet was crooked!! I had to hire another plumber to finish their work. I don't mind paying top dollar for top quality service, but this ended up being just the opposite...and with an attitude.

Melissa A.

Called at 7:15 for a flooded basement and the tech was here by 7:30 to fix the problem. Tim was knowledgeable and friendly, did an immediate fix, and explained the issue thoroughly.

Wayne G.

Absolutely absurd prices, charged me 1,600 for labor install of hot water heater I purchased from a lower price online source, bought 2nd new hot water heater and asked for free quote to install and they agreed and price was absurd so I said lets do it by the 115 a hour they charge and they than tried to add 5 hours for doing the quote, never again will I waste my time and money with these people!