Gormley Plumbing + Mechanical

Chris D.

Requested an estimate recently to replace a bathtub with a walk in shower for my 82 year old mother. The field guy was great - friendly - understood this was a time sensitive job, said he'd make sure we were given a complete bid including demolition to be done by a sub of their choice.

After a few days of leaving messages and not hearing from them with the quote, I finally reached the office estimator - Nicole. She was unhelpful, would only talk about billing for time and materials and would not handle a sub-contractor. She was dismissive of our needs and acted like this job wasn't worth her effort.

Despite her tone, I asked for her to coordinate with the field guy and call me back which she said she'd do in 24 hours.

Crickets. No follow up.

I've used Gormley repeatedly over the last 13 years since moving to Mac. They have always come through on the work , sometimes at a higher cost but they've been reliable.

One call on a Saturday no less to another shop brought two trucks out two days later to handle the job. Fast. Courteous. Great teamwork by both.

All no thanks to Gormley....

Steve H.

From our tankless water heater (Sean) to overall residential maintenance (Bobby) they are the best.

Ben S.

My elderly mother lives in McMinnville and had a toilet installed this week. The service manager Tim was very helpful when my mom visited their store
and he gave her a quote to have the new toilet installed. However, when the plumber completed the work today, 3-28-2023, she was charged an additional amount of nearly $200.00!! Most of this was listed as being a ""travel fee"" since they had to drive to her house to do the work. ARE YOU KIDDING ME? It's only a few miles in a relatively small town! What a bunch of crooks......they should honor the quote amount!! Why was this ""travel fee"" not included in the quote??? Gormley......you REALLY need to get your act together! Simply driving across town a 3 miles is PART OF DOING BUSINESS!!! I recall back during the 80's when I worked in McMinnville, Gormley had a horrible reputation then....looks like things haven't changed at all.

Jonathan B.

Gormley Plumbing + Mechanical McMinnville, Oregon
What happened to me?
I am a local McMinnville resident, and I needed a gas line installed from my home supply to an external point in my yard where I am building a natural gas firepit.
I called Gormley Plumbing + Mechanical to get an estimate. They informed me that they would send someone and that the estimate would be charged to the job if I accepted the quote but there would be no charge if I did not.
One of their managers came out on the 22nd of November 2022 and initially told me that as he had a bad back, he wasn't going to go into the crawl space to measure and see where the gas line went from. He didn't measure anything with a tape measure and let me know that it would be two or three weeks till I got the estimate. He must have been at my home for 15 minutes.
After he left, I got into the crawl space and measured and took pictures. I sent these to Gormley on the 29th of November 2022. I then heard nothing, not for two or three weeks as I was told, but for a couple of months.
In late January, after I returned from an overseas trip I called and asked about the estimate that I hadn't received. Shortly afterward I received an estimate for $3,493. No breakdown, not much detail, and a short list of exclusions. I asked for more detail and received an email reply that said ""Unfortunately, I'm unable to give you the breakdown you're requesting, as that is proprietary information, although you do have the option of moving forward with this project on a time and materials basis.
You may save some expense if you opt for time and materials, however, you would incur the costs to date for the estimating.""

I asked how much had already been spent on estimating. The answer came back ""The costs to date are $697.50. This is for 4.5 hours of estimating. The hourly rate is $155.00.""
Like most people, I decided to get a 2nd quote before deciding how to proceed. I called another licensed plumber who said he would come and look on Friday, 27th January 2023. I'll not name that plumber as the only fact that matters is he went into the crawl space and came out to tell me that there was no gas down there of any sort and my range was being supplied from above through the wall! I was flabbergasted!
We then searched for the gas. He asked to see the gas main (something that Gormley hadn't done), went up into the garage attic space, and came down with pictures of a 1-inch gas line. It was much nearer to where I needed gas for my firepit.
I was really puzzled about what work they had performed that needed 4.5 hours of estimating at a future cost to me of $697.50. Did the estimator have to travel a long way from Lafayette Avenue to my home in McMinnville? Had they poured for hours over drawings of my home? Had it needed intricate calculations to estimate fittings at both ends of a length of gas pipe?
Subsequently, a couple of days ago I spoke to the current owner of Gormley Plumbing + Mechanical who was apologetic. She said that they had some ""internal investigations to do"". She told me that they were the only plumber in town to provide 24-hour emergency phone service which may be true but when my friend phoned them in a panic as their water heater had gone down Gormley Plumbing said that they couldn't even look at the job for 5 weeks he told me. The owner explained to me that they hadn't done any work for me which is true, and you may have had good experiences in the past of work being done. But that missed the point I felt that they had been deceptive at worst and incompetent at best.

Why am I telling you this story? After much thought, I concluded that my many friends or followers in this community should be warned to be careful when dealing with this plumbing firm even if they were well known and had a long history just like we would tell each other to be careful if there was someone prowling the neighborhood suspiciously. I hope some good will come from this experience because it isn't about me it is about the community's well-being.

Matt B.

Water supply pipe cracked to home. Being one of the largest plumbing company's in McMinnville, I call them. Have no water to home and said they could come out for an emergency call for $250 an hour or if we wanted a regular call out they couldn't make it till June 30th. Pretty sad service for a home with zero water. Will never call them again. Customer service is dead and it's all about the almighty dollar!

Lon S.

Had a hot water pipe break underneath the house, Gormley came out the next day to repair the pipe. While courteous and professional they neglected to remove enough pipe to get the entire section with pinhole leaks. When the water remediation company came to dry everything out the next day they found a leak mere inches away from where they cut the pipe for the first repair. Needless to say Gormley assumes it's a new leak and charged me again for their time because there's no way on god's green Earth they missed it the first time around. At Gormley the customer is always wrong on first complaint and on the second complaint they'll feign concern but still not budge on the position that their people are infallible. So now two calls in to their office and I get ""it happens"", well guess what so do complaints to the contractors board and small claims court to recoup my time and money. I'll get my $150 back from them either in a refund or in the time they now have to spend dealing with me. They've lost my business and I'll be sure to share my displeasure with everyone I know every chance I get and I've got a big mouth!

Catherine C.

Called for an appointment they were able to get me in the same week. The technician arrived during the scheduled time and was fast and got the 2 jobs done that was needed in a short time. He was able to repair the faucet that was dripping than having to replace which would have cost more. He was also able to fix the water lines and valve in the kitchen. The best part he was wonderful about my inquisitive kitten that was trying to help. Highly recommended this company.

David T.

Had a leak near our water shutoff, which MWL let us know about. I needed it to be addressed quickly as it affected all the water to the house. I called Gormley and was able to get a technician over within an hour or so. Took 1-1.25 hours to fix. I had to go at overtime rates due to how late in the day it was but it was money well spent and I haven't had issues since. Very thankful for Gormley!

Jen G.

Great service. David was friendly, and worked his butt off to make sure our toilet and sink were installed to perfection.

Mr Critic S.

When I replaced my natural gas water heater I noticed that the two flexible inlet and outlet water hoses for hot and cold was barely leaking and ugly looking, I mean uglier than a overly used prostitute on a Friday night, so yeah after seeing that fright I called Gormley Plumbing said they can work on it the same day, took less than a hour, after parts and labor it was less than $300 four stars cuz I think that's a lot for less than an hour of work but I must say he did a fantastic, clean, well looking job it almost didn't even hurt paying that much.
I would of done it myself but the old ones was soldered on and I don't know much about that.
I chose them because of price and same day fix. Almost half the price of MR Rooted they wanted $500! Yeah right.
The work was done Late summer 2019.
I would recommend and use again.