Gorjanc Home Services

Linas M.

I have used Gorjanc multiple times over the past few years for my clients' in real estate. Today, we had them out in Richmond Heights to find and repair a gas leak. They were inside the home for just under 30 minutes, found the leak and replaced the valve, but the bill was $403. A gas valve like the one they used is literally around 8 bucks at Home Depot. That's basically two guys at $395 an hour each. Not using them again. Pure robbery. My seller needed it fixed immediately so authorized the payment.

Rhonda W.

Chris is a terrific plumber and person. He is very professional and knowledgeable when it comes to all kinds of issues. He takes his time and keeps you informed on what is going on. He explains what needs to be done and makes sure you understand before he goes ahead. He knows that meaning of personal care and that it takes a kind person to work in others homes. He has the values of old school plumbers and that is rare.

Janet D.

I would have liked to have given them a higher rating, but their recent behavior has been rude, dismissive and unprofessional, so my only defense is to now reach out to social media.
 
Gorjanc Comfort Services has been my heating and cooling service company for the past 18 years. Services have included: a new furnace installation, new humidifier/humidistat installation, new hot water tank installation, furnace maintenance, and plumbing quotes.
 
I have been a loyal customer. I always pay their bills on time. So I was surprised last month when I called because my new hot water tank, still under warranty, was leaking. I asked to set up an appointment for service, and I was told to find another service provider. The Gorjanc representative noted that I had services discounted in the past, and I responded that I had used the coupons that they had provided. Was that the reason? And why would that matter?
 
Last year when the hot water tank was installed, the technician damaged the basement floor paint. They offered to come and touch it up if I would provide the paint, which I agreed to. Then they changed their mind and said they would take something off the bill, i.e. $25. The painting repair was estimated at $100 and they agreed. In my mind, the situation was resolved.
 
Since then, I have called them a couple of other times, successfully, to replace a humidistat that they had originally installed and for a plumbing quote for which I paid a fee.
 
The day I was told to find another service provider, I asked to talk with an owner or manager to discuss their decision, and I was assured one would call me back. A couple weeks passed with no phone call, so I mailed a certified letter to the attention of the company president asking him to call me about this. That was more than five weeks ago. No one has responded.
 
Something has changed within the company in the past year or two. It seems the employees have taken over the decision-making and are calling the shots as to which customers to keep and which to toss. Is anyone familiar with an established service business that runs this way? This is not the quality company I once knew and used.

Elaine M.

Our furnace broke down the evening of the coldest day of the year. We called Gorjanc the following morning, and they responded within an hour. The gentleman who came out found that we needed a new furnace: The heat exchanger on the old one could not be repaired. After he left Mr. Gorjanc arrived and helped us select a very efficient gas furnace. The following day it was installed by two knowledgeable, polite, and hard-working men, Frank and Zack. They not only installed the furnace, but they also found a water tank pipe that was too narrow, and they fixed that too. Also, the cleanup was perfect. We could not be happier with the job.

Chris K.

Absolutely phenomenal service. My fiancé and I purchased a home in the area in March 2018. I called for a general service tune up on my furnace and whole-home air cleaner in December 2018. After explaining that ""everything is functioning just fine, I'm just trying to ensure it stays that way with some maintenance,"" I was booked an appointment in mid-January, which was completely fine with me.

The technician confirmed the appointment 24 hours in advance, and I received a text and an email when he was dispatched to the house. His name was Ryan, he was incredibly kind and courteous, and he got started right away. He cleaned everything, performed a combustion analysis, checked for recalls, and checked the humidifier as well. He taught me a few things, and never once tried to sell me something that wasn't needed. After learning the furnace is in phenomenal shape, I was charged (what I feel was) a very nominal fee for his time and services.

It should be known that Ryan performed his tune-up with the utmost professionalism, and was very courteous.

Thank you Gorjanc, we will call you in the spring for the A/C!

M R.

My elderly mother called them to look at her furnace humidifier. She was getting bloody noses because of the dry air.
The workman went downstairs and flipped the switch on from off. He told my mother that it was a loose wire but he tightened it up and it was working now. In actuality, it was not working, he did not even have the water hooked up to it running. He says he suggested a new one, she says he did not say anything about a new one. and he said this one was working.
We installed a new humidifier by ourselves. Too bad the workman did not care enough, if he did, he waould have the water on and the dial turned up to high humidity instead of low if he had indeed actually fixed it, but the water was not even on!
Very disappointed.
In their defense, they did offer to come out again to look at it, but why bother when they could have done the right thing the first time out.

Pam K.

I couldn't get past the woman who answered the phone. She told me that someone could come tomorrow and when I expressed that it may be an emergency and would try to find someone who could come today, she said ""OK"" and hung up. Not that it matters, because there are other places to call, but I did not get a sense that anything intelligent was going through her head.

Laura P.

Gorjanc has always been amazing. I called today because our hot water tank was leaking, and someone was at my door in 20 minutes. Their employees are always courteous, friendly and respectful, and participating in their service partnership is totally worth it! It includes an annual tune-up on your furnace and air conditioner (and they call you to remind you to schedule the appointments), and discounted pricing on other visits and equipment.

Kari W.

Finally! It is really really hard to find a good plumber and ADAM did a superior job! He even quickly corrected the bad job a previous plumber had done who charged even more by the way!

Run don't walk to Gorjanc for plumbing issues.

Phil S.

Bought a furnace from them in 2008. It has broken down 8 times, including 4 circuit boards that had to be replaced. Whenever I call to speak to a manager about my faulty unit, they are busy and nobody returns my call. It's cold in Cleveland and furnaces fail on the coldest day of the year. Another winter is approaching, brrrrrrrr............