Gordon's Service Experts

Pamela M.

Gordons has been extremely professional and very prompt. We have had 3 separate issues and each one was handled quickly and they always went over and beyond on the work.
First our bathroom faucets broke off and needed welding, then our hot water tank went out, next our kitchen sink was completely clogged and not draining. Chris and Noah were amazing with the hot water tank. Colton and Michael fixed our sink today and we couldn't be happier with their knowledge, service and work they did!
Thank you Gordon's!

Lorrie C.

RUN FAR, FAR AWAY!! Do NOT buy systems from this awful company. We bought a brand new AC and new Furnace for our home, and in 6 months we have needed 8 service calls. Currently, my thermostat is set on 71 and it is 54 degrees in my house. I called more than 13 hours ago for service and there has been zero communication. Our old systems were more reliable than this new junk we were sold.

Phil J.

This company is a borderline scam. Try to sale large ticket items, AC, furnace, hot water heater, etc, when you probably don't need that. customer service people are rude, technicians are mixed, from a few being qualified, to used car salesmen types. Can't trust them to help you, may or may not return a call, or give you correct information. I will be getting hold of the BBB about them.

Susan H K.

I called Gordon's Service Experts on July 22, 2022 at 9:13am. I told the female operator I wanted to cancel the $14 a month service contract. She indicated it would be done. She did NOT say anything about me having to do anything in writing. Today is August 10. I can see on my Discover card the new $14 pending charge. I called Gordon Service Experts and after being told I have to cancel in writing (or by email) I asked to speak to a supervisor. Supervisor Brabon admitted more than once during our conversation the woman I spoke to on July 22 made a mistake. It was human error. He still insisted there would be no refund. I asked to speak to someone higher than him. He flatly refused. I have reported this to the Better Business Bureau and started a charge dispute with Discover and sent an cancelation email to Brandon and request a confirmation he received it. Since Brandon admitted more than once during our conversation his employe made the error of telling me she would cancel my account I should get a $14 refund. He refused.

Michelle F.

We had to call them out 3 times and the problem was never fixed. The 3rd time, the guy didn't do anything. Most plumbers guarantee their work. Gordon's is a bad joke. Don't hire them.

Christopher C.

My ac has been out since yesterday at 5pm, I called them and told them that I have no ac. No tech or no call. This is terrible customer service

Karen R.

We've been using Gordon's for years. Their technicians have always been courteous and experienced with their products. We have an HVAC, never-ending hot water, a soft water unit. All of our comfort items! Would recommend them all day long.

Marv H.

Our main shutoff valve was leaking inside our guest bedroom closet. We've used Gordon's Service Experts plumbing service for years and years. Chris arrived exactly when he said he would.

Chris did a very thorough job rebuilding our main water shutoff valve and manifold. He even raised the new ball valve handle up off the floor so it can be reached more easily. He also improved the outlet to the outdoor spigot adjacent to the valve. He thoroughly cleaned up and hauled away all debris.

He knew exactly what to do to complete this complex, all-day project, and kept us informed every step of the way. My wife and I couldn't be more pleased with his service. We've renewed our plumbing maintenance+ agreement for another year.

Elizabeth C.

Had a check up on my old furnace. They looked at it; said it was very bad.
Ordered new furnace,
4days after install heat will not go above 66
Called service. Fairly prompt. Thermostat locked up
changed thermostat
5 days Will not go above 67 (Really cold out)
8:00 PM Called for service. was told journeyman would call me
10:00 no call Called service; was told he will call me
2:00 AM Called service Said he will call me Gave me number to call him
Called him He said ""I went home""I said ""you are not coming? He said""No, call service later.
8:00 called service 'Journeyman' called, will be here 1/2hour Arrived. Looked at thermostat; locked up at 67. Changed thermostat for new one.
Did not check furnace. NOTE: Purpose of furnace - disperse air in; heat; return to house vents -right?)
4 days same problem; same fix
5th servic ecall Why does the furnace not get the heat in?
A ""Field Engineer was coming! THE EXCITEMENT!

5 service calls............47 days later.....3 trashed thermostats....4 ""journeymen - the engineer looked inside the furnace; went under the house...checked""the return. Promised :

Tomorrow the instillation dept. would measure the return. (should take 2 hours) have some ductjwork cut and placed.. Will solve problem.

and a Partridge in a Pear Tree

Dec 3 new furnace installed

Jan.21 - Works correctly for the first time 47 days 4 journeymen 3 thermostats later.

People on phone 3 stars (I asked for manager; she said I know all about this, no! REALLY?
Servicemen - 3 stars I asked #3 Why do the thermostats not work? He said
""I don""t know"" He confided to me he was quitting Friday and going back to driving a truck.

Met some nice people
Tried to play nice ...

Gordons? Never again Buyer BEWARE1

Megan V.

Gordon's is the absolute worst AC company out there. Seriously find literally anyone else than them. We had people come out to fix our ac unit and they messed up and caused a major leak in our house. After they ""fixed"" it, turns out they really hadn't as a year later we had water coming out of our walls again. The manager didn't want to pay for the renovations to get fixed and did everything he could to avoid paying for a licensed restoration company to come out and fix it.
They are always trying to up sell their products and telling you things are broken or on need of fixing when they really don't. You just can't rely on them for an accurate assessment. We tell as many people as possible to not use this company- they are that terrible.