Gordons Family Plumbing

Amira A.

Total crooks . They sent two of their employees the next day after I called with an emergency. The two guys , 1 specifically, kept telling me that they couldn't do every single job I wanted them to because they're giving me excuses that they didn't have the pieces or it was going to be astronomically high. My toilet was overflowing and flooding my first floor. They said it most likely needed a new flap on the inside of the toilet but they don't replace it even though it's replaceable. They said they would have to fix and replace the whole toilet. They said it might be my bidet and said they would check. The guy comes out and says $195 I took out your bidet. I was shocked but I paid it anyways. Less than an hour later my toilet is still leaking so I send them a video. I'm super pissed I paid $200 for crap? I sent them a video showing that it was not fixed yet. And I want my money back because the issue is still there and they told me the issue would still be there. The person said well we don't work for free and their most likely doing a trial and error by removing the bidet. But I wasn't paying for a trial and error.. I was paying for it to be fixed. Well the leak stayed I had to call another company early in the morning to fix it. They offered to come back at 7:00 the next morning to fix it but a supervisor would come. I agreed upon 8 a.m. but through the night it got bad the leak was just overflowing I had to get someone in sooner! Long story long they still sent the two guys back to my house at 7:30 in the morning. No supervisor in sight. I already had someone that fixed it and had just left. I also sent the owner of text saying I didn't need their service anymore. I requested my money back the same day they were here because they didn't fix the problem they refused to refund. They even broke my sink by setting their tool bag in it. They have horrible customer service they will rip you off steal from you and basically tell you f*** off. Do not deal with them. THE OWNER OF THIS BUSINESS IS GOING TO RESPOND BACK AND SAY THIS IS NOT A TRUE REVIEW. YES THE F*** IT IS. I HAVE TEXT I HAVE PROOF I HAVE RECEIPTS.

Esther M.

Great company and great employees! I am very happy with the completion of work. Professional and responsive. Finished in a timely manner. I will use them
again in the future.

Marine H.

I had toilet issues and was provided great service by Philip and Matthew. Fast service, fair price, super friendly, and got all my questions answered. Would definitely recommend!

Morgan K.

John and his team were amazing. Extremely responsive. Patient in answering questions and providing valuable information. Quality removal of old equipment and installation of new. We would recommend Gordon's family plumbing to any homeowner needing help with their water heater or any other plumbing needs.

Oscar C.

My wife found this incredible company through local community recommendations on Eastvale Exchange, Facebook on Sunday night. On Monday morning I spoke with John, the owner. I explained our situation, and he provided valuable information and insight. By Wednesday morning, two of his team members (Phil & Matthew) were at my house working on the issue. John, Phil, and Matthew were gentlemen and scholars. The work was done expeditiously, professionally, and they fixed the problem. Phil & Matthew were respectful, courteous, humble, and kind. On top of that, they cleaned up after completing the project. The price was fair and equitable. I recommend 100%!

Aubry P.

These guys never disappoint. Quick service and very reasonable in price. I have used John and his company 3 times. I will continue to support local owned businesses. Thanks John. Thanks Gordon's family plumbing!

Jeff R.

It was just ok work. But ty for what you didn't do. Your overall a nice person and very cheerful thank you

Stephanie J.

We had Justin out today as part of our bathroom renovation. Nice young man, very respectful, kind and thorough. I would have him back anytime. Good workers are hard to find and he stands out! Highly recommend Gordon's Family Plumbing.

Kellie P.

We had Gordons Family Plumbing install a tankless water heater. From start to finish they were extremely responsive, friendly and professional. The workers were always kind and respectful and went out of their way to work around us as we work from home. They disposed of our old water heater, left the work area clean, and even painted the pipes to finish off the job. We were very impressed and will turn to them for any plumbing jobs needed. Up next, a bathroom remodel!

Adrianna W.

John and his crew are incredible! Had a broken sewage pipe way deep down under the driveway and his crew dug and dug until they reached the pipe to fix it! It was replaced and fixed! They even cleaned up after themselves! Very professional! Thank you so much Gordon's family plumbing!