Goodman Plumbing

Justin P.

Technician Saiid(sorry if I misspelled it) showed up and was extremely helpful. he assessed the leak issue I had, figured out what next steps I could take & was extremely courteous and understanding through the process of getting it fixed. He went out of his way to help adjust my shower as well to allow for hot water access, where previously I was taking cold showers. thank you for coming out in the snow to come help in this emergency situation I was dealing with!

Amy L.

Jason showed up earlier than the appointment time, and spot the problem right away. He fixed the furnace with in 10 mins. Very professional and very experienced. I would recommend their service to friends.

Hannah J.

We've been long-time customers and generally happy with their service, although I fail to understand why my heating needs repairs every year. A new (expensive)heater should have done the trick. The guys who come always seem competent, but they call the office to get price quotes, usually resulting in some stated ""coupon"" or ""discount"" which results in typically very expensive service. That said, wait times for service have gone from a day or two to many days, even a week, regardless of the problem. No heat for a week mid-winter while my pleas for a service call have often fallen on deaf ears.
So I tend to be a loyal customer and attempted today to discuss my concerns, met with defensiveness, bad attitude and a snarky ""Do you want us to come out or not?"" No thanks. Taking my business elsewhere.

Andrea B.

If I could give them less then 1 Star I would. This company is horrible. They installed a brand new heater 2 years ago and we have had issues since with it. Having this company come back out numerous times and from needing a new chimney liner to having a whole new unit after we were left with no heat what so ever this year. This was all diagnosed by just removing one panel on the heater. Well obviously there was a warranty for the heater since it was a new unit. Well over and over ( during the cold in a freezing house) we were told we had to do the chimney liner first in order for the warranty to be valid . Yeah, no! We had another company come out and they were able to diagnose and get us heat right away. Well here is the good part, Goodman only replaced part of this heater they didn't replace the entire heater as we paid for 2 year ago!!! So with this pieced together system that was done poorly ( with multiple ducts , no filter racks - when this system needs one return duct or it is overworked and obviously filter racks) the system constantly malfunctioned. Within 15 minutes this other company was able to get us heat that stayed on til they were able to come out and fix the unit in entirely with one rerun duct and filter racks. Do yourself a favor and go with a different company, because Goodman will come out and do crappy job and then try to charge you for things which you don't need after you find out your system isn't working properly.

Ava P.

Let me just say--I NEVER WRITE REVIEWS but I have to say something about the service I received from this company recently.

I cannot thank Goodman plumbing enough for their services. Earlier this month, I had some smelly back up sewage in my garage. Now here's the kicker-- I was planning to list my home for sale the following week.
In a panic, I called the well known Roto plumber to come out and assess the problem. Two men came out, did a little snaking of the drain and said they were unable to unclog the drain. He then called a work associate to ""send a camera down the drain"". When the second guy came later that day, he simply LOOKED down the drain, said ""we have to excavate in a few days"" and quoted me $4k-$8k!!!! HE LITERALLY DID NOT TOUCH THE DRAIN AT ALL. He said he could tell by looking at the drain that he would not be able to unclog it

Keep in mind, I am supposed to sell my home and move out of state in five days. I don't have time nor the money to spend on a home that's about to be listed.

I called my realtor, discouraged and on the verge of tears, and he recommended Goodman plumbing. Goodman Plumbing came out the following day and got the problem fixed for a very reasonable amount (an amount that I'd feel comfortable paying three times over if I had too) I am forever grateful to Matt for his services. He was very professional, efficient and very kind. He got the job done in about an hour by himself!

HUGE THANK YOU TO MATT with GOODMAN PLUMBING! Give this man a raise! I will forever recommend this company to my Philadelphia friends. Hands down, the best!

Mario L.

call them up for well service didnt even send no one to ck how bad is that for business , if i could give them half a star i would because gave me a date for 18 of july and no show truly and highly not recommend!!

Robby R.

Would not recommend, dishonest!

I hired Goodman to service an alleged gas leak noted by PGW. After apparently testing my gas lines, Goodman reported multiple leaks and suggested replacing every pipe in my house. The next day I got a second opinion from another plumber and there were no leaks found. PGW came later that day and resumed service. There was never a leak at all, just a bad meter reading from PGW!

Goodman lied about there ever being a leak and tried to over charge me to redo the gas lines in my entire home. WOULD NOT RECOMMEND!

Susie Q.

These kind of complaints are usually associated with new ownership
. Something happened. And I really hate to post this complaint...But I feel totally taken advantage of. The repair happened on schedule. But the bill was ridiculous.
Me, being new to Philadelphia.
(And only dealing with construction, remodeling type issues) called Goodmans for the 3rd time.
My home is 60 years old. Sooo. the laundry sink corroded and leaked. Natural occurrence.
Replaced and works fine.
BUT...NO ITEMIZED BILL. AND they charged me $900. for a sink that cost maybe $100. and a new faucet. Sean was very personable, the sink works. He arrived at 7:50 AM, finished by 10:30
I will NOT call Goodmans EVER again.

Rach S.

I literally cannot thank Goodman Plumbing and Nick H enough!! They are amazing, quick, kind, professional and know what they're doing! They are experts in all things plumbing! They fixed my shower in the snap of a finger and I really can't recommend and thank them enough. Especially considering it is the middle of a pandemic, I called them yesterday, and literally less than 24 hours later have a working shower again!

If you need a plumber call and request Nick because no one in the city is better!

Bridget Y.

My father had his heater ""fixed"" last Tuesday. Because of the unseasonably warm temperatures there was no need to have the heat on for a couple of days. When he turned his heat on the weekend it was not working. He called them on Monday and they said they could not have anyone come out until Tuesday between 9-12, he called after 12 to inquire because it was past the time they said they would be there and was told they would be there between then and 4. Two young men (different from the original person who "" fixed"" it on Tuesday) showed up to fix his heat. The technicians seemed to be inexperienced and were very rude to my 80 year old father, so he asked them to leave. I don't know about anyone looking at this review, but when I pay for something to be done, I expect customer service to be superior no matter what. So, I called about 30 minutes ago (today, Jan 14, 2020) and talked to a young lady about the situation that my father paid over $500 for a repair that was not done and she said she would have someone else call me back. I received a phone call by a woman who she said her name was Adrian, explained the same thing I previously explained told them about the situation. They were rude, unprofessional and unwilling to do repair what was clearly NOT fixed to begin with. If an 80 year old man who can barely walk is a threat to you because he's talking to you, then you need to find another line of work..period.

Because I'm posting this a month and a half later... I thought I had posted it. I don't remember her name but o e of the ladies that I spoke to actually I mention that the lady who I spoke with on the phone actually hung up on me as well.

The only good thing I can say is that the man that ended up calling me back because of my complaint, was a bit more professional, but they still did not repair what they had supposedly ""fixed"" in the first place. I would not recommend this establishment to anyone, even if they paid me to do so!!