Goode Plumbing

Marica L.

The water in the sink of my apartment is leaking badly and I decided to find a plumbing company around the area the I found Goode Plumbing. On that day, I contacted them and was happy that the staff immediately respond to my calls and then I explained her my concerns and was also glad because she is attentive. They promise to go in my apartment as early as they fan and was lucky that the team came on the afternoon of the same day. They check the sink and examined everything. They were so polite while explaining the things about the sink, leaks and all. The team are very expert and professional because they fixed it about after an hour. I was so happy when the sink is perfectly fixed but my mood change when I got surprised because the price is a bit higher than what I expected to be. Still, I paid them and said my gratefulness but I am a bit disappointed with the price. I still recommend them because they also did a great job but I must say that all of you must be conscious on the payment.

Zack L.

I had a really great experience working with Goode Plumbing. We discovered a gas leak in our vintage two-flat in Chicago on a Friday morning and our gas had to be shut off. Goode was the only company that assured they could get someone out to me by at least the next day. They were able to get a technician out that same day. I really appreciated their approach. Chris and Joe really took some time to examine the situation and explained everything very clearly to me which I liked a lot. No pressure or hard sell on any of the options, just a detailed assessment of my problem. I ended up opting for a large-scale project of re-piping the entire gas system for one of the apartments. Chris was on-site every day leading the project and did an exceptional job. Every aspect was well coordinated and the crew took great care in being as minimally invasive as possible and protecting both my interior walls and exterior brick. The GM Tony checked in on the project on-site which I also appreciated. The technicians at Goode Plumbing are expert and professional and they treat your house as if it was their own. Highly recommend.

Sarah M.

I had a terrible experience I waited all day for a plumber to come out. When he finally got there he refused to move my washer and dryer, I had had a flood and he said that he thought it was ""probably"" OK. I called another plumbing company and it was in fact not at all OK.

Chas H.

So I'll give Goode three stars because the equipment they installed and the work was pretty good, or I assume it is--really, only time will tell, so let's give them the benefit of the doubt. But I have to knock off a couple stars because they are simply expensive as hell.

I called about a starting-to-fail ejector pump. They sent someone right over that day which, in retrospect, should have been my first clue.

Two guys showed up; only one spoke to me. What he went right off the bat into was more of a sales pitch than a description of the problem and the solution. He even talked about joining some VIP service they have even before talking about the specifics of the job at hand.

Uh huh. OK.

For replacing the ejector pump, valve, and some related items, the cost was on the order of $1,700. Mmmm, that's a lot, and I considered just paying the $60 for the visit and taking a chance on getting another vendor in to bid on the job. But, the pump was starting to fail, and knowing firsthand the pain and agony of a flooded basement, I decided to bite the bullet and go through with the job which, really, that's gotta be central to their business model, right? Get people at that sweet point they have to say yes to their services or else?

Now, again, the work seems to be acceptably good, but like I said, the price.

They installed a Metropolitan MHP-20160 which you can get online for something like $360 (sumpdirect.com/ion-techn...). You gotta figure, Goode ain't paying more than that for the piece. Maybe a couple hundred extra for some ancillary items they have to install along with it, like valves and the like.

So I would guess we're talking maybe $550 or so for materials. They charged $1,700 for the job. That would be a 200+% markup.

Now, I understand labor costs and the like as much as the next reasonably-educated lay person, so when I get the bill, and it says, basically, ""$1,700, pay me,"" I'm like ... hmmmmm.

I emailed the company and asked, can you send me a line item invoice breaking out labor, extra charges, etc.? I've hired a lot of companies to do repair stuff around my house, so that's pretty common.

Their reply? ""Hello, We do not itemize invoices.""

Well. You don't say.

Now, I will say once more, the work seemed pretty good, so far, and as far as I can tell, so no complaints about that out of the chute. So if you're someone for whom money is no object, then Goode Plumbing should be as good as any other company with a 4-star overall Yelp rating to satisfy your plumbing needs.

However, if you're like the rest of us, for whom money is decidedly an object, then if you have the luxury of a little time, you might want to shop around your plumbing business to some of the other majors to see whether you can get work as good as or better than Goode for less money. Because I'll bet you can.

Gregory H.

Refuse to provide estimates/quotes despite multiple requests and explaining the problem and just kept saying they need to send a person out where they can they charge a ""dispatch"" fee which is waived if you choose to use them. Refusing to provide online estimates only to charge a dispatch fee to get an in person estimate is a shady business practice

John B.

We found them on Yelp and they were the first to respond back to my inquiry. We talked on Tuesday to secure a Friday appointment and stayed home all day Friday and they never showed up then. At the end of the day Friday, we called to investigate where they were and they rescheduled us for Saturday morning saying they had a lot of emergencies that somehow took precedent over our existing and confirmed appointment. A plumber and his assistant did show up on Saturday mid-morning but their pricing was higher than other companies had quoted us via email to install new hardware and airgun a clog in our bathroom sink. Because we already waited two days, we had them perform the work. The actual work was fine but not the day we scheduled and definitely higher price (perhaps a weekend premium) than we had been told from another plumber who got back to us mid-week. I would shop around in the future.

Julie P.

Great service on the replacement of my 1958 toilet. Very complicated installation and it was done in under 3 hours. The lead plumber was Brian. He's a pro, so I'm sure he had many positive reviews. So, I'll focused on his assistant, Karly. She was outstanding - professional, polite and an excellent communicator. Full disclosure - I'm a senior citizen and live by my self, so this toilet replacement was a big deal to me. She put me at ease with her smile and calm manner. Take good care of her Goode Plumbing. She will have a bright future whenever she goes.

Charles H.

I have no problem with the quality of their work. I do have issues with their trustworthiness.

My wife engaged their services. They ended up replacing a working sump pump, a working back-up pump, a back-up power supply, and functional PVC pipes and check valves. They claimed that the sump pump was too old (12 years old, but working), that the back-up unit did not work (I regularly check the unit and checked it again after they left--It works fine) and they replaced working PVC, power supply or battery--I had recently replaced the battery myself.

If you do not feel confident about issues with your sump pump, these are not the trusted advisors for you.

Michael E.

I had an excellent experience with the Goode Plumbing Team. I had a water heater issue this weekend, whereas it failed and flooded my apartment. Further, the heater shut off valve was faulty and I had to completely shut off water to my unit. So, no water at all. They came the same day, and replaced the same day. Good and polite team, a little more than I would have wanted to pay, but it was worth it. Thanks to their entire team for their help.

Kim G.

My husband and I have been working with Goode plumbing for a few years (since moving to Chicago), they have been wonderful to work with and each time have a group of folks that are friendly and take the time to walk through what is needed and why. Over the years we have needed several items (pipe replacement, toilet fixes, etc.) and the service has been excellent. Recently had them out today to fix an outdoor faucet which the two gentlemen were very professional and courteous. They presented different options with pricing and fixed the faucet in a short period of time.