Goodberlet Home Services

Jim P.

We had used Eck for some years until they went off the rails, but I came back to them. The experience when Brian Pasche was their sales manager was wonderful! They did our Unico A/C and new boiler. Then, Goodberlet bought them.
I had them out for a boiler issue with the pressure relief valve leaking and they replaced that in Fall of 2019. Then in Spring 2020 it leaked again and I had them out. It was determined that I needed another new valve and pressure tank. The ESTIMATE was $610 for parts and another $610 when they installed them. Previously Eck had done that and it was nowhere near that level. I had given them the parts deposit, but then began checking and the parts were, with the same tank, a bit over $200, so how did we get to $610? I called and got my money back, all of it.

Goodberlet tried to tell me everyone works that way these days, one price for the repair, not time and materials!

So I asked some friends and got a referral and that company came out the next week, replaced the valve, replaced the expansion tank with a better quality tank as well, did the fall service on the boiler and it came to $519 in total!!!!

You can judge as you will, but from where I stand, Goodberlet must have thought I was driving the turnip truck. I had no notion of being on that kind of ride and saved myself over $610 bucks. Goodberlet, never again, never again!!!

Brian D.

UPDATE: their phony customer service had them come out and ""fix"" their screw ups, only to fail due to horrible work and use of materials and now cut off communication with me and claim this is about me not wanting to pay agreed upon price! I just wanted to get what I was paying for... Unbelievable!

On 7/17/2020 I met with the project manager where we discussed where they would be trenching and running a gas and electric line for my pool due to a deck being installed. On Friday 9/11/2020 I spoke with the electrician about the placement of these lines, once again discussing where the deck was going and then again on the morning of the scheduled work day Monday 9/14/2020 had the third discussion about it. They ignored all that and ran it all under where the deck was going because it was a straight shot... no problem there, accidents happen but when contacted they blamed me for not telling them about pylons?! Still no big deal. Had three separate major gas leaks in my basement from non traditional gas fittings they used (very big deal), thankfully we were home otherwise our house would have exploded! We had to have nicor out here on three separate occasions to lock off my gas while Goodberlets people ""tried fixing"" the problem fittings... when confronted about that, no apologies just blamed ""Chinese"" fitting that are sometimes faulty! The same crew came to correct the problems all while giving me attitude only to make it worse, rerouted the lines and after being told not to backfill because inspection was needed, they decided to backfill so I dug out the backfill to find they only buried the gas line 5.5""-8"" deep (18-24"") with a spliced and coupled line!! Hence the backfilling! When I reached out to the project manager via text, he blamed me for the entire situation, said I should have seen it and stopped them! Now the fourth time they come out to ""fix"" the situation, that ""Chinese"" fitting they told me sometimes comes faulty and leaks, is now on the outside of my house and the gas line is still spliced and coupled! I'm clearly and rightfully so not comfortable with these people coming out to ""fix"" anything else. After speaking to the gm/owner because he saw a social media post of mine, he acted concerned for a short time then he stopped all communication after threatening to put a lien on my home...
This is what $3250 gets you?

Kyle W.

I hired Goodberlet after my furnace got destroyed by flood damage. They came out quickly and quoted me a fair price for the new system. The sales guy actually even asked me questions about how long I planned to stay in my home and said he specifically wouldn't recommend any upgrades beyond the base model because of the number of years it would take to see a benefit in the efficiency to offset the higher price. It's nice to have someone who isn't constantly pressuring you to spend more money and just speaks plainly with an eye toward the best interest of the customer. Shortly after the new furnace was installed, I called them because I thought there was a problem in the blower as my air conditioner was on but nothing was coming through the vent. They sent a technician out right away and fixed the problem immediately. Turns out, the problem was in the air conditioner line which had been installed by another company (bought by Goodberlet) three years ago. The technician fixed the problem and they waived the service fee only charging me for the cost of the coolant. They offered wonderful customer service and got everything running beautifully. I highly recommend them for any HVAC needs.

Kitty O.

This company bought out Elm Heating. Which my elderly parents dealt with for many years. Elm always took care of my parents. Rick told my elderly parents that their 9 year old Lennox furnace had to be replaced because it was OLD and clearly had issues, electrical issues, it could start on FIRE! On Lennox's website, it states that with yearly maintenance and cleaning a furnace life span is around 15 to 20 years. This companies tech put the humidifier filer in backwards causing water to back-up. Their fault! They say they did nothing wrong.

Samantha T.

I have never met a technician so condescending in my life. His name was Mike. He chuckled at me for even trying to troubleshoot my unit when I should just call the ""professionals right away"" even said to me ""awww were you playing around down here?"" Like I was a little girl who should leave the technical work to the big boys. But no I am a homeowner who will not need anymore services from you even if you told me I could have a heating and air conditioning unit for FREE

stephnus d.

I called Goodberlet for a problem with my heating and since I've used them before it was a no brainer. I had to go to work but my son was home to let them in and to pay them with a credit card I left with him. The task was completed in 40 min where after they left without providing an invoice or requesting payment. My son texted me it was a bad igniter which was replaced and everything was working.
I texted Goodberlet thanking them for the prompt repair and requesting an Invoice, I provided an email and they requested a phone number which I provided.
The second day I got a call at work that requested payment which I was going to provide but taking out my wallet I realized that my son still have my card. So I asked if they can call me after work and they agreed to do that. I again requested the invoice and ask what the amount was for the service provided. To my shocking surprise it was $324, $89 for travel and the rest for igniter assembly. While I had them on the phone i just looked up prices and none were even close to that.
After I got home I took the part number off the old igniter and looked it up prices vary from $47 - $65. http://hvacrpw.com/honeywell-q3400a1016-24-replacement-ignitor-flame-rod-assembly/
I did not received a call from them for the payment. The 3rd day I received a voice message stating that I need to call back and explain why I am refusing to pay for the service provided. I returned the call and yes I was upset for them implying I do not want to pay. All I want is to be charged a fair price and not feel like I am being ripped off. I am going to pay the full price but I will not recommend and do business with Goodberlet again, which is a shame.

Michelle D.

My furnace went out the other night I called Goodberlet. They sent out a tech the second they opened. Tyler is the tech who came. He had diagnosed the problem within minutes of him being here he acknowledged that he had to order the part and that it would take until tomorrow to get the part in. I said okay. Tyler then offered me 3 heaters to keep warm till the next day. I was so grateful to Tyler, The next morning Tyler called me and said my part was in and that he was on his way over here to put it in I couldn't believe how quick this part came in and how quick they had service me to get my heat back on. I am a very satisfied customer and we'll always use Goodberlet for my services.

Marcie T.

Save your time and money with this place. I'm sure any other company would provide a better experience and would be far more honest to work with than this one. Very unprofessional and over priced!!!! Appointment to look at water heater was at 8:00 in the morning on a Friday, the guy didn't show up until almost 3:00. No courtesy calls! Then they had to order a part, so we had to wait an entire weekend. Only to be told the following Monday that they now have the part in, then nope we have the wrong part, to oh we do have the part. ?Lisa, the dispatcher / ""general manager"" then charged us some made up price that conveniently didn't even include tax. When we requested an itemized bill to show a breakdown of the price of parts and labor, they wouldn't provide us one. I've had no luck with getting in touch with someone higher up than a general manager. DON'T WASTE YOUR TIME!!!!!! Not worth the headache. This one star is actually being quite generous. They truly deserve a million thumbs down! The name should be changed from Goodberlet to Badberlet. They're the only company you'll never need to call!

Tommy L.

Had the unit installed by them via previous owner a year ago and has leaking Freon ever since. Service calls take forever and at the end of the day was a no show. Save time and money and go elsewhere. Don't make the same mistake.

Ryan E.

Hey, I just got off the phone with Greg, he's a great guy. GoodBerlet is an awesome company. I would reccomend them to anyone.