Good Plumbing Htg & A C

A D.

One of Good's managers came out to assess a need and provide estimate. Provided one very high estimate and a lower estimate for a scaled down job. We chose the lower. This manager ignored all (3-4) calls regarding decision to move ahead, ignored 3-4 text messages. Called and spoke with an assistant in the office asking him to call back...nothing. Very strange because we were connected to Good thru a contractor they work with frequently. I would just say this is a really ignorant approach to doing business and a total disregard for the customer. It would be easy to say...we just cant help at this time.. but to purposely ignore messages and keep a potential customer hanging is telling about their approach to business. This happened about 18 months ago and we found an outstanding company that resolved our issues quickly and professionally.

A S.

We had a plumber out just to permanently close off some pipes that had been attached to a wetsink. While he was here, he shut off the water and turned on the faucets to clear the water (all standard). However when he turned the water back on our upstairs shower was running and the door was open and he didnt check it. The water flooded our bathroom and caused damage to our kitchen ceiling which now needs to be replaced. We called about an hour after the plumber left, were transferred to him, and his suggestions was ""buy new drywall and replace the ceiling yourself"".
Since this visit I have called and left messages numerous times but keep being told ""Rick"" the supervisor isnt in. We used this company many times in the past but obviously will not again, I am shocked at the lack of customer service and accountability for the damage caused.

Lou V.

Ove the past few years we've called on Good Plumbing a few times for both plumbing and HVAC issues. Every time they have been great. It's easy to make appointments, their workers have been friendly, dependable and professional workers, and the charges have been fair and the price as quoted. Highly recommended.

Tom J.

Bought AC and Heating Systems From Them, So Spent Thousands Of Dollars. Afterwards Tried Setting Up Appt. For Someone To Come Out For Maintenance and The Custiomer Service Department Was Horrible - Speaking To Me With Attitude. Plenty of Better Businesses To Go To That Appreciate Their Customers.

Rick J.

I do not normally post on yelp. But having a service business, my staff and I know the importance of returning client's calls immediately or ASAP.
I called 2 x - once last monday and again last weds and neither call was ever returned. So if you are looking for a company that is customer service oriented you may want to consider accessibility

Katie S.

I don't have anything good or bad to say about Good plumbing. They showed up quickly, did an okay job, and wore a mask because I asked. I wasn't wowed by the customer service at the office or by the technician, but I got what I needed and I got it quickly.

Christine S.

Be careful, they will not disclose their fees! I called them for a warranty issue for a toilet that I bought from them 14 months ago. They came out, failed to repair the toilet but charged me the labor which?? is 1/4 of the toilet's value. They never told me that it is not a warranty issue nor did they discuss their fees with me. When I complained and discussed this issue with the manager, Matt, he was rude, talked over me and told me that more charges would apply if I keep? bothering them with this issue.
This is how you lose a customer. No thank you!

Nick S.

I have used Good numerous times for plumbing work. I have always been happy with their service. We had a serious issue with our AC in the middle of a heat wave this week. I called and they came out and fixed it and the system is working great. I can't say enough about this group. Fair pricing and honest and reliable service. Can't beat em!

James W.

After having an issue with another plumber in Harleysville, they came in and took care of my parents house very well and with great respect. The bill was lower than was quoted due to the fact that they found everything quickly and spent less time on the job than they had estimated. Good, honest and nice people. I would suggest you go with them before even calling any other local plumber.

Thank you very much for taking care of my elderly parents and doing it with respect and integrity.

Diane F.

Based on the reviews I thought Good's would be the best place to have a pipe issue in my basement repaired. I called and was informed that the plumber would come the following week, any day Monday through Friday and in the afternoon as they only did repairs then. They would call me and give me a 30-minute window. By Thursday of the week they were going to come, I decided to come up with Plan B and make another appointment with a different plumber. Thank goodness I did because Good's never bothered to call me. It is very disappointing to me that the scheduling department would have not reached out to me with a courtesy call to explain that they were unable to get to my repairs. When you have a potential customer waiting for service it is expected that you keep them informed if anything changes schedule wise. Apparently they do not care about wasting other people's time.