Good Plumbing Htg & A C

Ian S.

Prompt service but terrible customer experience overall. Called about a leaking water heater (under warranty) and was quoted an hourly rate. Work completed in less than 45 minutes. Billed for replacement of water heater which was not done (only replaced a valve and expansion tank) and billed for 2 hours for two workers. Completely unnecessary given the ease of the job. Tried to resolve with management but was treated terribly and they would not budge. DO NOT RECOMMEND. Found plenty of other ethical plumbers in the area for future work.

Lori M.

It's New Year's day and we have a clogged kitchen sink. But then we discover water all over the floor and realize that there's a huge leak under the sink. Not sure where it's coming from. We need an emergency plumber. We find Good Plumbing. They're local and they get good reviews. We go to their website. They offer 24/7 emergency service. Perfect, right?
Not perfect at all. They don't give you 24/7 emergency service if you're not a customer of theirs. When I questioned them about the fact that their website says 24/7 emergency service, the response was ""that's only for existing customers"".
We're new to the area. We need a plumber. We could have been a good customer. But that's never going to happen because they can't help us now when we really need a problem fixed.
By the way, IT Landes is able to come service the problem. And we're not an existing customer of theirs.

Laura S.

We recently purchased a very old house that, although charming, is a serious money pit. I have had several companies come through for various fixes but Good has by far been the best and will be the only company I use from now on. Several different employees have been here to work on boiler and plumbing issues and they have all been very thorough and honest, even finding errors made by other companies. Most recently I had a frozen water supply line and they were able to excavate and fix the problem in less than two hours from my call!! In summary, they are awesome!!!!

Suzy G.

Found out my hot water heater was leaking, and it is less than 10 years old. I called Good Plumbing and they were able to install a new water heater the very next day. They came first thing in the morning and it only took them less than 2 hours for the removal and install. Wonderful experience. They are my go to plumbers.

Jack F.

This company had good reviews seemed great with quick response for several problems.
I was happy with the service and the results till I got the bill. They charged me twice the cost of a water heater, and charged for 2 plumbers to do the job that a single plumber should have been able to do in half the time. The bill was twice what I estimated for the jobs considering that
professional plumbers were doing the jobs.
I recommend if you use them to get a written estimate up front or they will take you to the cleaners.

Cristin S.

After a bad experience with another local plumber, I sought out Good Plumbing to install some tricky shut-off valves for me (yes, tricky, you should see the old house I bought). Everything about this experience was light years better than my experience with the other local plumber. Starting with scheduling, I spoke with Rachel on the phone who was very courteous and very accommodating. She asked many questions about what I needed done, and gathered as much information as she could so that the technician would arrive prepared. She even asked that I take pictures of the places I needed the valves installed, and text them to one of the company numbers. I did just that. Shortly after receiving the photos, I was texted back (by whom, I am not sure, possibly Rachel, possibly the business owner) and asked more questions. We ended up swapping my afternoon appointment time to a morning appointment to ensure that the technician had enough time to complete the job. I felt that they did an excellent job of making sure they had enough information to ensure that the job would go smoothly and quickly, which means they weren't only after me for my bucks. The plumber arrived on time, and completed the job quicker than I thought he would. He had to cut into our ceiling and cut in the right spot the first time (yay!) after running up and down the stairs and taking several measurements. He told us they don't put it all back together, but that's no issue, as thankfully I have a handy husband - but something for others to be forewarned about. I think there was only one piece that he needed that he didn't have, and he called the shop for it, and he was able to work on something else while he waited for it to be brought to him.

The only thing that knocks this star rating down for me, is that even though I felt I had a thorough conversation on the phone with Rachel during scheduling, she did mention that they bill at an hourly rate, and they bill out, so I would not be expected to pay the plumber on the day of service. This was fine with me - until I got the bill - and discover they also charge for materials. Now, this is probably just my total ignorance as a homeowner, as a woman, as someone who works in IT and not in the trades, etc - maybe everyone else in the world knows that something like this would be billed hourly + materials, but I did not know, so when I got the bill and it was more than what I expected, it was a bit of a shock. The bill wasn't extraordinary or anything, but it was more than the hourly rate x 5hrs that I was expecting. I think it would be nice if, at the same time they mention that they bill at an hourly rate and bill out, they could also mention that you will be billed for materials too. Regardless, this will not deter me from contacting Good Plumbing again for work in the future. The guy did an awesome job, and I was extremely pleased with the service and handiwork.

Clair L.

Rick and Steve of GOOD Plumbing did the greatest job on the removal of all the old iron soil drains and the installation of new plastic sewer drains in my row home. It was a big job. The quality of the job done was excellent, like a work of art. I find Good Plumbing and Heating and Air Conditioning to be the best. They also put in my new furnace which was another excellent job. And their charge rates are very reasonable indeed! I highly recommend GOOD Plumbing, Heating and Air Conditioning. If you want Fast Response. Quality Workmanship, and Reasonable Costs, go with them!

Jen E.

We called Good for a second opinion after Horizon told us our gas furnace was hazardous and needed to be completely replaced. The technician from Good showed up promptly and was very polite and courteous. He quickly found the issue, fixed it, and saved us thousands of dollars. Very happy with the service!

R L.

Another great experience with this company; this time fixing my AC heat pump. Other companies have been out to inspect my problematic heat pump with no success. Jeff from Good Plumbing recognized the symptoms that I described and quickly found the defective part. Heat pump is now running perfectly. Thanks Jeff! I also feel that the price I paid for this fix was reasonable.

Karen B.

Last summer I started to research converting from oil heat to gas heat. I met with a couple other Local heater contractors and was very disappointed in their attitude, service and especially their pricing. One contractor, IT Landis, would only come to my house during hours that were convenient for him, mostly Monday - Thrus. from 9 to 3; a time when most people are working. I asked about an earlier appointment preferably 8:00 A.M. so that I would only be a little late for work but he would not compromise. Nor would he come at the end of the day, say around 4:00 or 4:30. Sorry, but I'm not taking several hours off from work (with no pay) to give a contractor the opportunity to make a $10,000 sale. oh, and BTW, I was already a long-time IT Landis client.... for about 10 years! Not only did they over charge for all their services, but when you have an emergency when the office is closed, they really hit you where it hurts. You may have a yearly service contract, but if the part that is broken is NOT covered under that contract they have no problem charging you $100/hr for service. My last bill with IT Landis was over $600. I did my best and made monthly payments but one month I missed a payment and they had the nerve to send me a Collection Notice stamped in red! This is what being a loyal client means to IT Landis!!! Miss one $50.00 payment and they start to threaten you!!!! Over $50.00!

Another contractor, Moyer, agreed to meet at a better time, but the salesman was cocky, arrogant and flat-out refused to give me a written quote. He took no measurements and verbally gave me a ballpark quote of $8,000 to $11,000 for a new heater and hot water heater. When I asked for a written quote he told me it wasn't worth his time to give me one!!! He also refused to give me specifications on the new boilers he was recommending. Verbally told me to write down some model numbers and to look them up on line myself. Insulted, I complained to his manager who was just as much of a idiot! He didn't even try to salvage the sale, made some lame excuses for his salesman who turned out to be a friend he went to elementary school together! Seriously? Why have a sales department who is too freaking lazy to do actual sales? No written estimate? No specifications? No product literature? All sums to a big NO SALE to me. Especially when I have to get a loan to pay for a $11K heater and hot water heater.

A friend suggested I call Good Plumbing Inc. in Hatfield, PA. I was very surprised when they agreed to meet me at 5:00 pm. He looked at my oil boiler, wrote down a few numbers and suggested I just convert the oil burner to a gas burner and save $$$$. He said my 13 year-old boiler was still in very good condition and there was no reason to replace it. A couple days later I received a written quote via email for under $2,300. I couldn't believe it! After giving them a deposit, the install was very smooth, efficient and professional. My new gas burner is working perfectly and I've saved hundred of dollars using natural gas as a fuel source! I even received a $200 PECO rebate! Good Plumbing even removed my old oil tank for me! I opted to not install a new hot water heater at this time but when I am ready, I plan on calling Good Plumbing to help me again.

Never again will I put up with the arrogant ""high profile""heater contractor.

Good Plumbing, Heating & A/C Inc. is the best! I would highly recommend them to anyone!