Good Neighbor Plumbing

Tim L.

Exact same story as everyone else. Home warranty (AHS) sent them out, the plumber came out for assessment but didn't do anything stating that ""it needed to be approved by insurance"" and left. Ever since they have been completely unresponsive to phone calls and voicemails. I had to have AHS transfer the contract to another plumber. How is this place still in business?

Update: So it would appear that if they don't want to do a job, they save your number as ""do not answer"" since the 12+ times I called they never answered or returned voicemails, but they always answered AHS when they called. So I tried *67 and they picked up immediately. Absolutely childish.

Cheryl C.

Horrible company! They never come back. I canceled my policy with my home insurance company, AHS, because these guys suck so bad. Worst company ever! They will come over and never follow up. They'll say they can fix it and never come back. They will walk through your home with filthy plumbing. equipment and drip stuff everywhere. It's really disgusting.

Ricky J.

Had such a weird and bad experience with Good neighbor plumbing.. they came to my house and said their snake can't get my clog out and they have to cut the wall. They have to check with insurance first. I was told two days max.. 8 days later after calling everyday for an update, I kept being told the technician will call you back. After I got the insurance company involved they said they spoke to them, but insurance said they never reached out. So after I call back the plumbers the receptionist says he's calling now again. I wait 3 more days to see what happened. The plumbers tell me sorry insurance won't cover a roof snake.. the plumbers never discussed that with me. Which shows they are disorganized and liars. Tell me one thing and then tell insurance something else so it's not covered so I have to pay out of pocket.. shame on them! I got another plumber out and in 15 min he was able to blast through the clog. Watch out and don't be taken for a fool from this company.

N. M. B.

A plumber from this company came to my home and said I needed to replace the water heater because it was over 20 years old. He said a new one would be here within 48 hours. I called on day 2, day 3, and day 4 and there was NO response. I called and I left text messages. Other texts to this number had been responded to. I just called American Home Shield and they said Good Neighbor Plumbing told them several days ago that they could not complete the service. That is fine, but at least have the courtesy to respond to my calls/texts and tell me that so I could get the process of moving to the next plumber going. Now it is Saturday and I have to wait until Monday. If they had told me when they knew, several days ago, I could have moved this along and not extended having to shower in cold water by another week or more. It would have taken 30 seconds to respond to my text. This is neither neighborly nor good behavior.

Vincent N.

I have an emergency leak in the crawl space of my house. My insurance referred a plumbing company who was irresponsible and didn't show up on the scheduled date. After I complained my insurance, they referred Good Neighbor Plumbing. Jun came to me house and he's very professional. He even wore shoe covers before stepping inside. He also explained to me what was broken and gave me the exact day to come back and fix it. I would highly recommend this company, especially Jun for any plumbing services.

Assem G.

I agreed with them to replace toilets at my house and decided to be here on a specific day they picked, then no call and no show, waste my day waiting for nothing.

Jason M.

I had these folks assigned by my home warranty carrier. They came to the house and could not fix my faucet because they did not have the right tool and never came back, They tried to fix a shower leak. Claimed to order the part, Weeks later after multiple calls to follow-up that could not even go to voicemail because their voice box is always full. They will not return calls, would not answer to texts, then finally when I managed to get through, they scheduled an appointment, then never showed up or called. Very unprofessional and inept.

R S.

This company was sent to us via our home warranty and turned out to be complete scam artists. First guy who came was super junior (and said so himself) and spoke absolutely NO english or anything. He simply took photos, said ""boss"" and left. Then after calling, a new guy came. He seemed very nice at first but didn't even look at the leak. Before looking at the problem he declared that the whole wall and possibly and entire new shower including tiles etc need to be ripped. He gave the phone number of a friend who quoted 10k to just demo the bathroom and won't give us any further quote. Following up with them to send a report to home warranty company was a pain and after several follow ups they wrote a report that was completely false blaming us home owners for breaking our own shower. Which home owner goes and breaks their shower to have a leak and flooding. It seems they didn't want to do the job or something. Meanwhile after wasting several days and trying to work with them, we went ahead and got another plumber who within one minute opened the shower valve and put a new gasket to stop the leak instantly. We were shocked at the discrepancy in experience and dishonesty from this company. Shameful that they even continue to do business without any regard to families who seek their help

George Q.

Top quality work performed by Cyrus, replacing garbage disposal and making related under-the-sink repairs.

Lucy N.

Too expensive and they will add on additional work to rack up the fees. I had to call another plumbing company to compare prices and see if it was necessary to do all the work on the proposal. Even called the City to inquire about permits and so on. For example the pan required underneath the water heater costs like $10 and they were charging me over $50. Way marked up!