Good Neighbor Plumbing

Hai B.

AHS sent Good Neighbor Plumbing to fix a couple of faucet and stoppage problems at my home. The work sounded simple, but it took dedication to get it done right.

That was exactly what Good Neighbor Plumbing did. Chris, the technician, was a natural at his job, and was very nice to talk to. I'm glad to know there are still nice and reliable home repair services in the San Jose area.

Antoinette R.

I have AHS as my appliance insurance. This person submitted an estimate as my property needing all new pipes when the problem I needed fixed was a simple leak. Of course AHS turned down my request as he put it in as needing new pipe in the entire house. I got the leak and defective pipe replaced out of pocket for under 500.00 including parts and labor. Good neighbor plumbing is a waste of time of u need something small done. Waste of time and trade fee which I'm being reimbursed for. I suggested AHS that they remove this dishonest plumbing company.

Margie R.

I was really happy with the service I got from Jun and good neighbor plumbing. I was sent to Good Neighbor by my home warranty service. The first plumbers couldn't diagnose the problem as it was related to piping under the house. It turned out to be a big job involving replacing pipes under the house. Jun explained it all to to me, spent time looking at my options, and worked with the home warranty company to get to resolution. He was very professional, did the work when he said he would and solved my problem. I thought his rate was very reasonable and I would definitely call him and his company again!

Kritika G.

I wish I had read these reviews earlier and requested AHS to assign this contract to another plumbing company. We had a leak in the kitchen and Good Neighbor Plumbing sent someone without much experience. He spent around 2hrs trying to fix but the leak is back. I tried calling them up but they don't pick up the phone.

Collin O.

Believe the bad reviews and notice the pattern of blaming tile grout!

Read this whole review if you come here on your own or AHS tries to send this vendor to your home and consider reading about your rights on the State of California Department of Consumer Affairs website about actions you can take to protect yourself.

It's hard to know where to start with this review. The technician sent out was texting in his phone, talking to people on his phone and at times shopping online on his phone while he was supposed to be out at my property diagnosing a leak. The technician had to power my tools at one point to continue evaluating the leak.

This company was sent out by AHS, a home warranty company, and I had hoped that AHS had a good vetting program to make sure their vendors were honest and reliable, but this vendor had very little knowledge or experience.

The technician came out and said the problem for the leak was bad grout. The grout doesn't produce water and I told him that a shower valves entire purpose is to cut off the flow of water when you want and divert it to the shower head or tub spigot. He still insisted that the grout was causing the leak... as if the leaky faucet wasn't a concern, but could the water be routed to inside the tub with a better sealing/grouting job then everything would be fine. I hope everyone reading this realizes the absurdity of this stance for a water leak. Per this company your faucet leaking would be acceptable.

The technician also cut a large hole out of the ceiling below the leak, this is fine and the proper thing to do to evaluate the leak, but the technician stated this would be fixed by AHS. Except when the technician reported to AHS that there was no leaky faucet and only a grout problem and their ""professional"" recommendation was only re-grouting was needed. The hole the plumbing technician cut was also denied to be fixed.

I showed the technician the exact part that needed to be replaced because another plumber had some out to help shut off the water at the source to prevent further drywall damage. The technician saw some faulty o-rings, but still claimed the real problem was the grout. The technician had to borrow a tool to even look at the shower valve.

If AHS wants to send this vendor out you should do your best to decline this vendor. I would never hire this company on my own and thought it may be fine through AHS, but I was very wrong. They have no internet in properly diagnosing a problem and seem to come up with creative and absurd causes for problems that follow to reasonable logic .

After reading some other reviews this tactic of blaming the grout seems a habit with this company.

Tim L.

Exact same story as everyone else. Home warranty (AHS) sent them out, the plumber came out for assessment but didn't do anything stating that ""it needed to be approved by insurance"" and left. Ever since they have been completely unresponsive to phone calls and voicemails. I had to have AHS transfer the contract to another plumber. How is this place still in business?

Update: So it would appear that if they don't want to do a job, they save your number as ""do not answer"" since the 12+ times I called they never answered or returned voicemails, but they always answered AHS when they called. So I tried *67 and they picked up immediately. Absolutely childish.

Cheryl C.

Horrible company! They never come back. I canceled my policy with my home insurance company, AHS, because these guys suck so bad. Worst company ever! They will come over and never follow up. They'll say they can fix it and never come back. They will walk through your home with filthy plumbing. equipment and drip stuff everywhere. It's really disgusting.

Ricky J.

Had such a weird and bad experience with Good neighbor plumbing.. they came to my house and said their snake can't get my clog out and they have to cut the wall. They have to check with insurance first. I was told two days max.. 8 days later after calling everyday for an update, I kept being told the technician will call you back. After I got the insurance company involved they said they spoke to them, but insurance said they never reached out. So after I call back the plumbers the receptionist says he's calling now again. I wait 3 more days to see what happened. The plumbers tell me sorry insurance won't cover a roof snake.. the plumbers never discussed that with me. Which shows they are disorganized and liars. Tell me one thing and then tell insurance something else so it's not covered so I have to pay out of pocket.. shame on them! I got another plumber out and in 15 min he was able to blast through the clog. Watch out and don't be taken for a fool from this company.

N. M. B.

A plumber from this company came to my home and said I needed to replace the water heater because it was over 20 years old. He said a new one would be here within 48 hours. I called on day 2, day 3, and day 4 and there was NO response. I called and I left text messages. Other texts to this number had been responded to. I just called American Home Shield and they said Good Neighbor Plumbing told them several days ago that they could not complete the service. That is fine, but at least have the courtesy to respond to my calls/texts and tell me that so I could get the process of moving to the next plumber going. Now it is Saturday and I have to wait until Monday. If they had told me when they knew, several days ago, I could have moved this along and not extended having to shower in cold water by another week or more. It would have taken 30 seconds to respond to my text. This is neither neighborly nor good behavior.

Vincent N.

I have an emergency leak in the crawl space of my house. My insurance referred a plumbing company who was irresponsible and didn't show up on the scheduled date. After I complained my insurance, they referred Good Neighbor Plumbing. Jun came to me house and he's very professional. He even wore shoe covers before stepping inside. He also explained to me what was broken and gave me the exact day to come back and fix it. I would highly recommend this company, especially Jun for any plumbing services.