Gonzalez Master Plumbing

Denyse F.

Sergio was dispatched the same day we put in the claim with our home warranty for a leak that was under the kitchen floor. He was able to locate the leak and fix it. I highly recommend his service he was quick and professional.

Anna S.

I highly recommend Sergio! I don't understand how he has such low ratings on here because he did such a great job! We called through our warranty company and he came out that same morning we called. We ended up needing an entire new water heater and he did it that same day (in a couple hours)! He is so personal, informative, and friendly.
After reading some of these reviews... I definitely think that we should rate people/companies depending on the job that they do (not depending on what the warranty allows them to do or what job that is covered). I saw a review on here that said a warranty would ""not cover Sergio's work that is done"". To me, that should be a bad review on the warranty company, not Sergio's company! If that's the case, go back to your warranty company and give them a bad review instead. Anyways, highly highly highly recommend!

May S.

We submitted a request with our home warranty for our kitchen faucet. They came on time and set the appointment quickly. They tried their best to match the faucet and gave me options because the same one was unavailable. I would highly recommend their service!

Jeff C.

Service request made on 9/27 for delayed hot water and garbage disposal not working. Was told by Old Republic Home Protection that this was covered under the home warranty I purchased. They sent the work order to Gonzalez Master Plumbing Inc. Waited three days and no response. Called the plumber and spoke to Sergio. He said he would be out that day to look at the problem. He never showed up. Waited 5 more days and called Sergio again on 10/5 to ask when he could come out. He said he would be here at 6 pm. He showed up at 7pm. He spent 15 min. and told me the insurance probably wouldn't cover the repairs. He then wanted $75 for the service call. He misdiagnosed a leak I had in the kitchen drain and told the insurance company it was do to a missing a gasket under the strainer. The leak was under the sink coming from a drain pipe. He either has no clue or he is just lazy and wants to collect service call fees without doing anything. He saw the obvious leak under the water heater and told the insurance company there was no issues ! Needless to say nothing got fixed and the insurance company refused to pay because of his incompetence. DO NOT USE THIS COMPANY.

Shoaib K.

the call was through H. Warranty on 5/17/2021, Plumber showed up considerable sooner, could be because I had explained the urgency, as I had to shut down the water. anyway the problem was fixed, and water supply restored.
about 2 hrs. after he left we realized that thae fartherest restroom, had low to almost no water pressure, when I called him, he just disowned the problem, told me to go to Home warranty guys.
the problem is that, prior to this lead i was getting water everwhere and at good pressure, it was after he fixed the problem, so this new problem of low to ""0"" preesure was caused by this plumber. and not owning it is the biggest heartburn.

Rosie V.

Worst experience ever!
I had a slab leak under my bath tub and Sergio was very unprofessional. He ""assumed"" the problem was in the shower and recommended we used the bottom faucet instead of the shower, which was not true. He later stated that our ""problem was from a pre-existing condition and that our insurance would NOT pay"" so he suggested we paid cash to get the job done same day immediately.
He later left the water running for 15 minutes which destroyed my entire carpet and furniture from the bedroom next to the restroom.
I RECOMMEND EVERYONE NOT TO USE HIS SERVICES!!!
VERY UNPROFESSIONAL
SLACKER
AND MESSY!

R G.

My home warranty company sent them to my house for a basic repair.

My shower was leaking. A new cartridge was needed.

I could have done this repair of myself but I figured I got a home warranty on my house so I might as well take advantage of it.

I called my home warranty company and informed them of the problem. They ""ok'ed"" the repair and told me someone from this company would call me to schedule a repair. Also, they said I should call of in didn't hear from them.

The next day, of course, I didn't hear from them so I called. They asked me to send pictures of the parts and they they would come out and fix the shower.

Later that day I didn't hear from them again so I texted the owner this..""????""

Around 615 that night in receive a call from Sergio saying he's on his way and will be at my house in 14 minutes.

He showed up. Everything was all taken apart, later out nicely and neatly and ready for it to be put back together with a new cartridge. The water was off at the street and I was present to help whatever he needed.

Sergio replaced the cartridge and I asked him if he would put help me put it back together and he basically said he couldn't do it. He said he didn't have the part. The old handle unit would have gotten me by so that we could at least use the shower. It just needed a new cartridge. I said that was fine but asked if he could help me put it back together and I could just put reassemble so we could use the shower.

Basically I told him it wasn't a problem I would just put it back together but I asked him for a little bit of guidance like does this go here, where does this go or does this look right.

He brushed me off and said that if I wanted to fix the handle portion of the shower that he would try to find the part and come back out and do another service call and fix it.

Later that night I texted him explain to him that I wasn't very happy because if he had to do a service call he would have to come out to my house, pull it apart, replace the cartridge, and put it back together. Right?

Of course he didn't respond because he knows I'm right.

He just came out to my house put a new cartridge in the unit and left it in all pieces and wouldn't help me or guide me in the right direction.

Luckily, I put it all back together in a really short amount of time. Overall, I was pretty disappointed that he wouldn't help me.

Like I said it was technically part of the job. I just did most of the work already for him.

Go somewhere else.

Vic M.

Great customer service. Sergio is a real problem solver. He has the ability to explain the plumbing problem in easy to understand terms.

Jeff S.

Sergio was quick to help us on a Sunday when most others were closed!!

He came to rescue us due to the negligence of another company referred by our Home Warranty Coverage.

He was professional, empathetic and reliable. We are grateful for his problem-solving skill set!

Debra S.

We had a water heater blow up on a Sunday. After many phone calls to find someone to help us and working through my home warranty company, Sergio Gonzalez came to our rescue. I explained to him that I recently had major surgery and could not be without water (which we had to shut off). He was at our home within 2hrs as promised and was able to give us a temporary solution until he could install a new water heater.

Unfortunately, due to the negligence of another Plumbing Company (UniMasters Plumbing) there was significant water damage to our drywall that now needs to be repaired. I now have to file the repairs against my homeowners insurance, which had added to my out-of-pocket.

I am grateful for Gonzalez Master Plumbing for their sense of urgency to our problem. Sergio was professional, empathetic and quick to problem solve in our time of need. If you need a reliable Plumber who you can trust, give them a call!!