Goldberg Plumbing & Heating

Stan M.

Beware! Goldberg Plumbing was good years ago. Not so much anymore. First they screw up a hot water heater installation then they demand payment to fix their errors. Some companies stand by their work. Goldberg doesn't.

Steven W.

I have used Goldberg plumbing and heating several times, just today I had a frozen pipe. They sent the plumbers over a soon as they could and they evaluated the problem and went on to fix it. Every time I have used them I found their work to be outstanding, they always solve the problem or fix what is wrong. They are professional and do a magnificent job and I highly recommend them,

Robert W.

First time I've needed a plumber in many years. I called Goldberg to fix a kitchen drain. I found the office staff very friendly and accommodating especially after canceling two times. The third time was a charm!! Friendly and knowledgeable techs, fast and clean. Will use this company again in the future.

Lisa B.

Best plumbing company around. Incredibly professional. Very quick response time. Office staff, scheduler are the best around and the technicians are prompt, efficient, clean and personable. I recommend them to all my real estate clients and use them in my own home.

A. S.

I have a water heater that is literally 3 months old if that and stopped igniting. I called the technical assistance hotline and spoke to a very gentlemen who said it was covered, gave me a reference # to provide the service provider. He gave me 2 service providers. I picked the one closest to me, the company listed above. I spoke to a woman who was fairly nice and she said someone would call me back. Someone did...a very nasty woman who had an attitude the moment I answered the phone. Condesending, horrible attitude and overall horrible customer service skills. I ended up telling her so and hanging up! Awful horrible service. I tried to tell her the information given to me from the gentlemen from the technical assistance hotline and that I was told it was covered...that is what the reference number was for. She kept saying she didn't work for them. Very rude, bad attitude, horrible tone, not helpful and would never recommend this company. I will be calling back the technical assistance hotline and telling them my brief but horrible experience with this company!

Susan G.

do no use this company. Based on the following I can only assume that they are incompetent at best. I recently bought a house. The inspector told us that the waste pipe was in in disrepair and a part of it was rusting though and needed to be replaced. The sellers who were very accommodating asked their plumber Goldberg Plumbing to inspect. Goldberg told them that the pipe was sound and they should not agree to replace it. I did not insist on having my plumber inspect (so my fault there) and stupidly believed their plumber. So now it is less than 2 months later and we have not moved into the house yet - the pipe is cracked exactly in the spot that the inspector warned us about. My plumber said it was unconscionable that any plumber looked at that and said it didn't need to be replaced. $1000 later I have learned my lesson -NEVER USE GOLDBERG PLUMBING!

Stephanie S.

Do NOT use this company. If customer service makes a company, this one fails at hello. They started a job they did not complete and when I called and asked when they would resume work and finish the job they informed me they were busy and would get to it when they could. I was not happy. The office manager told me I was rude and she would not waste her time speaking with me further. I was mortified. Keep in mind I had already paid them for the first visit and was now without hot water for more than three weeks. A few hours after this upsetting call to Goldberg, the owner called me back. I thought an apology was in order and that was why he called. Boy, was I wrong. He told me I was rude and inconsiderate and would not work for me. What? Let's remember- this is a customer SERVICE business. When a customer is satisfied they tell one or two friends. When a customer is not satisfied they tell many. Please take heed of my experience and stay away from this company. They don't deserve to have your business.

Howie W.

I had a frozen pipe. The technician came out and told me it was too late in the evening to start the job because it would probably take hours because of the complexity of my heating system. He explained the process would involve cutting the pipe and would probably cost a minimum of 1300 dollars because that was least expensive pipe thaw job he had all week.. He said he wouldn't charge me for the visit tonight because he wasn't going to do anything since it didn't make sense due to the late hour and he was not going to work until late into the night. He goes out to the truck, comes back and says he has to charge me 175.00 for the service call because the person that dispatched him says they have to get paid. (instead of the usual 250.00). He asks me if I have an hours worth of plumbing work that I want done since I have to pay for an hour his time. 175.00 to tell me the job is too big to perform tonight? You've got to be kidding me. I WOULD AVOID THIS COMPANY.

After hearing about the complexity, I wouldn't go for it anyway, but why bother coming out at 7:30 only to tell me that the job is too big to do tonight, and bill me for a visit when you can't do the work anyhow.

Richard H.

Anthony from Goldberg plumbing installed our gas line from the outside to convert our wood burning fireplace to gas burning. All good and professional.Then the problem, the gas logs had been purchased from Home and Hearth and since Goldberg plumbing was doing all the other work, they installed the gas logs. The problem was it was incorrectly installed and burned the remote receiver and the wiring. This is a human error and could have been repaired and replaced. What followed was the real problem. The woman(I could never get the name, either Priscilla or Zona?) who I dealt with in the office was very confrontational and flat out lied about what happened. First by insisting that my wife said she would take the ""risk"" of Goldberg installing the logs. Never said, never occurred. Second, once, I discovered the problem, again, acted if it was our fault. Then refused to pay the money for the new receiver and wiring, which was eventually installed by Home and Hearth (whom had originally sold us the gas logs). Finally making Home and Hearth give us the refund for the damaged parts and then Goldberg settled with them. The office is the problem. What a shame that she doesn't understand that customer service is how you can build a business or lack of customer service is how you destroy a business.

Audra E.

We had our first experience today and Kevin was great! We called early in the morning and had Kevin at our house exactly the time we were promised.

Thanks for the help and fixing our filter!