Gold Medal Service

Barry S.

I signed up for an annual contract last year for routine maintenance on a new home. We spend the winter in Florida and I called to make a summer using appt in April 2023. The earliest appt was July 19! I said ""are you kidding me, the summer is half over by then"". They said sorry sir. I should have been told at my winterizing service how far in advance to make an appt. Needless to say, if I don't get a much earlier appt they won't see me again. Terrible customer service

Howard S.

I asked for a quote on replacing a Kohler Cimarron toilet. first he quoted $1800.00 approx. and then $1500.00. When I did a little research I found the price for the toilet was $300.00 and you could get it on sale for $250.00. I thenlooked up the average price for changing out a toilet and saw that it ranged from $300.00 to $500.00. When I questioned his price he refused to answer and left. Think about this before you call these people.

Jackie M.

I have been a long time customer of Gold Medal and have nothing but good things to say about all of their heating and plumbing technicians. However, their customer service is awful. I've always had a service contract that waived the dispatch fee. I called to have a plumber come to install a new kitchen faucet to replace one that they had installed. I was told there would be an$85 dispatch fee plus $15 to assess the job. When I questioned the dispatch fee because I pay $300 and something a year for a service contract, I was told the policy had changed. I go back with this company since it was waterworks. If this is how they treat loyal customers, I want no part of them.

Arpi K.

Called and came very quickly on a holiday weekend. $89 service charge and $15 travel fee. Fine. Tech gets to my house and stands in front of heating unit- doesn't touch it at all and announces, ""It needs to be replaced."" I was puzzled at first because the unit is 16 years old and the sensor lights were blinking. I asked how much for replacement of heating unit-""$10-12k."" I then asked the tech to please check the sensor and he did- and said ""it's not working."" Cleaned the dust from sensor unit and heat turned on. Also used a boot scope (sp?) camera which magnifies the internal system and told me the unit is ""rusted through."" The pictures that were provided and my visual inspection did not support this assessment. Received another estimate for sensor replacement and blower motor replacement- close to $900. This service charge for diagnostic and ""work"" costed me $260. A quick google search- sensors $27. And a brand new system exactly as I have is $3000. Interesting in that the heating system was considered ""too old."" (16 years old). My other homes have similar heating systems that are 57 years old, 14 years old, and 75 years old. Very polite technician but questionable tactics. Also wanted to sell me a maintenance service plan on a new system or the existing system that according to the technician , ""needed replacement."" Be weary and know what you need before calling or you will pay. Or better yet, get a second opinion if possible. 2 stars because technician was punctual and very polite.

Shirley J.

If I was able to give this Company a negative zero I would!
Where do I start - First I called because the thermostat for my AC was reading Change filter and I change the filter, then it said contact tech my regular tech who service the system was on vacation so I contacted Gold Medal. The first very young man who showed up as soon as I explain the problem he said it would cost $438 to fix. I said go ahead, he didn't even know how to turn on the unit I turned it on for him. In exactly 7 minutes he say everything is good I paid him and he left. About and hour plus I had water leaking from my attic
I called them back and was told no one is available until next day. After I insisted they sent someone else. The second guy said my fan was bad and he recommended a new one which he said would cost about $1400 and since it's Friday he can have it to me by Monday. He called me on Monday morning and stated he gave me a wrong estimate for the fan, it's $3500.00 and he recommended a new unit. On that Monday they send 2 guys to my home and gave me an estimate for a new unit of $16000 plus and told me it will be installed in one day. I decided to call my regular tech who stated he would be back on Wednesday, my regular tech came and fixed the problem for $250.00
Anthony Settecase lied to me and almost made me spend over $16000 for a unit I didn't need. When I reach out to him he told me a manager from the company will contact me. A manager called me and told me they fired the first Tech who came to my house because he over charged me. I had to fight them back and forth on the phone for my money.
We need to find an attorney that will take our cases and we need to get justice for what this company are doing to so many people. My elderly mother lives with me and due to this company none trained employees water leek through my ceiling and unto her bed while she sleep. This was a nightmare for my family. It cost me so much money to fix my ceiling that was damage because they created a problem from lack of knowledge with the unit. The Tech was not familiar with the unit and did not have a clue. I can't imagine what elderly people must be going through with this company.
They should not be in business at all, If you live in the Woodbridge NJ area do not call this company for anything. I wish I had look at the reviews before I called them. Please stay clear of this company, if you use them you would end up paying them and then paying someone else to fix the problem they created. They don't care about the customers, they are only in it for the money. Anthony brag to me about how much money they have already made in 2022. He stated any more money they make this year is only profit and if they get no other business this year they have already over exceeded their budget.
He further stated while sitting at my dining room table that they can all relax for the rest of the year because of the amount of money they have already made. People be aware they don't care, they rip off the customer and it's ok for them to treat people this way.
Let us not give this company any more of our hard earned money. Gold Medal is the worst company I have ever experienced.

M C.

THIEVES. Gold Medal is essentially a booking service for second class electricians. They wanted to charge me $120 for a QUOTE. Refused to give me any ballpark estimate on installing a light switch.

Danny S.

Do not trust their Google reviews! These people are thieves and want to charge you $115 for an estimate. Complete garbage

Doug H.

Our kitchen drain was leaking. Contacted Gold Medal to handle the repair. We're supposed to come on Sunday but they must have overbooked. Rescheduled for Monday. Tech, Steven M showed up on time. Job took no more that 20 minutes and we were good to go. Price was high but what isn't. Steven was great and would recommend Gold Medal.

Michael S.

$121 to show up for estimate, simple valve they wanted $1400 for, avoid at all costs, crooks

Phyllis D.

Please do not use this company. The moment the technician showed up i felt that he was swindling me. Before he even looked at the job her kept coming in telling me some huge price. I also was told he was not coming back unless I bought a membership of 299. When he came back it was very clear he didn't want to do the job and kept telling me he was going to just leave me In my 90 degree house. Every 20 minutes he came back with an I pad with an enormous price and wanted me to sign and give him a credit card. 500 plus. 1300 plus. Since my husband was not around he kept telling me he was leaving unless I paid these exorbitant prices. I was so desperate for help. I never want anyone to ho through what I did.