GoHero Home Services

Norman C.

The technicians are not there for the technical part of the service; they appear to be hired for their high-pressure sales ability. The managers were unresponsive via phone calls to discuss their services; therefore, all our contact was with the technicians. We placed multiple calls for an owner or manager to contact us but have yet to get a callback. This is very disappointing as we were told they were a Christian and Veteran-owned company. We had a toilet installed for $1068.00, but I was remiss for not checking before installation; I just took their word that they had our best interest at heart. We were told we were getting the best! I later found out that the toilet was $278.03. at Walmart and $299 at Lowes (the cheapest TOTO they make). So, the installation was about $790!!!! But it has a 5 warranty, so why does a toilet need a 5-year warranty? Also, they never bothered to ask which side of the tank the flush handle should be on, so now we have 3 toilets with handles on the left, and the Toto has a right handle! We had a new water heater installed because they stated the one we had was old and not a very good model. As we have now discovered, it wasn't as urgent as they stated. We started their maintenance service, but after all the poor response, we canceled it. On the good side, the technicians we very polite and friendly, but that is not what one needs to fix problems. The technicians are quite young with little experience. As we are older adults, and my husband has diminished hearing, we feel these guys took advantage of us with very high-pressure sales tactics. One of us left the conversation feeling they weren't listening to both of us, which caused disagreement on the purchase. At this point, the salespeople should have backed off and waited until we had agreed. We have canceled our service contract as it would have been another high-pressure sales job on products we don't need. This company is bordering on elder abuse exploitation and has lost our trust and any future business.

Johanna P.

Our water heater was leaking when I got home late yesterday evening after a long day at the hospital with my mom. Hero Services was recommended by my neighbor. They had a time slot available first thing the next day. Aaron T was prompt, professional and fixed my issue right away! Very pleased with his work and the service from him as well as Hero Services!

Rick L.

Very happy with their services. Everyone from the inside office people to the tech's that do the work, have been extremely professional and friendly.
I highly recommend Hero Services!

Bryce G.

A routine inspection by the Hero rep showed us a leak in our water heater. We were able to get a replacement - tankless - in less than a week. They completed the job in one day and now we will never run out of hot water!

Lois B.

Can't say enough about Hero Services. I had multiple issues at my newly purchased cabin in Gatlinburg: HVAC, SEPTIC, ELECTRICAL. Anthony, Tristen, Tim, and Robert plus their colleagues were professional, thorough, quick and genuinely nice people. I was able to schedule work within 1 day. Highly recommend Hero Services.

Liz S.

I chose to go with company based on their seemingly good reviews. I bought a home and didn't like the kitchen pendant lights so I purchased a new set of lights and needed them swapped out. We also bought a hot tub to put where the previous owners had a hot tub- breaker box already existed I just needed them to wire it in, for those two services I was charged 2000$. As a new homeowner I assumed that was standard. I recently needed additional electrical work for a separate project, and decided to go with a different company. Out of curiosity I asked them to give a quote on hanging 2 pendant lights and wiring in a hot tub, they quoted me 300-400$. I was robbed in plain sight by hero services. Their prices are astronomical and very unrealistic for their electric services. Hoping to save another person from making the same mistake I did. Truly disappointing and wrong.

Beverly S.

We had them come out to do one ordinary 120v electrical outlet for a tv mounted on the wall. When they arrived the 1st thing the technician did was try to sell us a whole house surge protector at $800 which we did not ask for.
we declined the offer then someone in his office said $700.
Long story short the bottom line for one outlet went down to $500 something which we also declined. We have added outlets before with the same company and it was nowhere near what they asked today. They were supposedly giving us a senior citizens discount too.....geez :(
Maybe a new owner ????
Dissappointed !!!

Amy C.

THIS COMPANY IS A SCAM. PLEASE BEWARE!!! THEY TRY TO TAKE ADVANTAGE OF WOMEN!!! Technician Will came to my home to look at my water heater and a toilet leak, but instead went into other areas of my house WITHOUT MY PERMISSION opening up cabinets to look at my garbage disposal, then in my guest bathroom looking in my showers, opening up cabinets. When I asked what he was doing and to stop, he said he was seeing what else he could find. He was very rude, condescending and unprofessional. He said my toilet was broken beyond repair and had to be replaced but would not tell me what was wrong when i asked. He would not answer any questions and would only try to sell me new products or service plans. I hired another plumber and all that was wrong was the bolts needed to be tightened. There was no damage and it certainly was not broken beyond repair. After calling several times, his supervisor Trey did call me back but said he never got complaints on his technicians and dismissed me. Worst company I have ever dealt with.

R A.

They charge you $99 to come out and look at your issue, which would be fine if I actually used them, but their estimate was absolutely insane!! Even though I didn't use them I had to pay $99 and then found someone else to do the work at a fraction of the cost. And as part of the already ridiculous estimate they wanted to change 2 lightbulbs for $250!! Not the fixtures, just to screw in 2 standard $5 LED lightbulbs, which a child could do in less than a minute. That is completely unacceptable to charge me $99 and waste my time just to come out and try to gouge me. Stay far away from this company!

Michael M.

Stay away from these guys. Charged me $1500 to clean my ducts and all I got was a handful of lint. That's $250 an hour! More than a plumber would make. Thought fellow vets would be treated better than that. Needless to say, I am cancelling my $500 lifetime maintenance agreement and will be going to HEP from now on.