Goettl's High Desert Mechanical

Gary M.

These people give the wrong diagnosis and simply want to replace as many parts as possible. Their techs are inexperienced and incompetent and must be paid based on how much they charge customers. They total misdiagnosed furnace issue and gave me a quote to replace it instead of fixing the minor problem it had. Replace AC fan motor and it failed within a day. They don't give good reports on their inspections to support replacing capacitors, etc. I recommend using others.

Laverne W.

We had a mini split installed May of 2023, had to have them back out to check in June of 2023, and again in August 2023 because Mini Split not working as well as we thought it should. Now July 2024 and it's not working at all, called for service and even though we [ay extra for a service contract they initially said they could not come out for over a week. They were able to send someone out to check it the next day and the service person Matt found it was not working and thought there was a leak and would need to come back with someone to assist him with the repair. Matt told us someone would be calling to schedule the service to get it working. No call by 9:30 the next day so we called and were told no one could come out and fix the problem for almost 2 weeks. This is a second home so this mini split has not been used more than 6 months and I am being very generous with that estimate. I would not recommend this company. For the near future we will need to continue with them as the product has a warranty, but the service leaves much to be desired.

J D.

Just tried to find out if our warranty was still in effect since our 6 YEAR OLD $7,000-10,000 Central Lennox A/C has a tiny leak! The first guy gave us the run around then said he doesn't work in AZ. Then I called another number on their site because he could not give me a local number . Once I finally found the number the next Bimbo I spoke to says they would have to send someone out for $95 to tell us what was wrong. She could tell me if I had any warranty. They installed the darn thing ! Told her to forget it. The manager then called me back and said sorry but they did find our records and the warranty was up 4 years ago! Lousy stinking warranty for an obviously lemon A/C and likely some line was kinked somewhere but the other company that came to fix it wanted $23,000 to replace it!!! The company that found the link charged nearly $1000 to not find a leak and fill the thing with Freon! Highway robbery! So we are going to the third company on our list to see what we can do. Who has an extra $23K in a 6 year old newly built house that we figured were had 12-15 years of life in it. Our last A/C lasted 24 years. They build crap anymore. Disappointed.

Marty S.

12 or more visits paid services after warranty every year terrible company. Had another Ac contractor out found out system was wired wrong bad temp sensor fixed all ! Now two stage works so much better

Bob B.

LOOK ELSE WEAR

I signed up for their AC service contract. Making the appointment for the annual inspection was easy and the tech came as scheduled. Everything was working fine. I don't know what he was doing for almost 2 hours. I think he was killing time so his boss would not send him to any more jobs that day. When he finally ""finished"" he presented me with his recommendations that totaled $4300. It felt like a high pressure timeshare presentation. He started with the $4300 platinum package. Every time I said no he worked his way down to a smaller package. Finally he said, at a minimum, I really needed to change the run capacitor, which was $830. I am an electrical engineer and I know you can buy that capacitor on Amazon for $16. They should be ashamed of themselves for their business practices.

Brett A.

FANTASTIC!! We needed some repair work done in our bathroom. Goettls was responsive, quick and efficient!
New valves installed and working GREAT!

Thomas P.

An accident in my yard caused the propane tank to be disabled. I was unable to restart the water heater and called Goettls. They sent a technician within 4 hours. He was able to fix it quickly and I was able to shower within an hour. Good job.

Mike M.

Requested an estimate for a new air conditioner install, bid came back at $15,000, double from another estimate I received from a great company in Flagstaff (Diligent Development LLC Heating/Cooling/HVAC)

Susan M.

We called Goettl's for a leaking shower head and to get a second opinion. Brandon was on time and gave us two opinions, he could try replacing grommets in O-ring, which might work and less expensive or cut a whole in wall and replace the whole unit. We decided to try replacing grommets and it worked. We were so impressed by Brandon Shelton, his honesty and knowledge, that we signed up for an annual airCare subscription. Very pleased!

A H.

I waited a year to post this review to make sure that the repair done to my air conditioning unit (by a different company) would last over the seasons. In May of 2022, I had Goettl's come out to perform a routine service of my air conditioning unit. The technician that came to the house told me that I needed to have another piece of equipment added to my AC unit at the cost of almost $300.00. He also set me up with an annual maintenance agreement at a cost of over $250.00 which I accepted because I wanted to set up a relationship with a single company to service the equipment. He didn't have furnace filters on his truck to replace the ones on my system and told me he was going to have them delivered. I found it odd that they would not have these on their service vehicles. After he left, the unit did not seem to cool the house properly and I contacted Goettl's again. They sent a different technician out and once he looked at the equipment, he told me that the first technician had installed the added equipment incorrectly and he would correct the problem. He also told me that I might need a new AC unit installed at a cost of around $12,000-14,000 and he would set up an appointment with a sales rep to give an estimate. Concerned that the unit had been working before they ""serviced"" it, I contacted a different company to look at the equipment. This technician went up on the roof to look at the unit and discovered that Goettl's technician had left the cap to the Freon loose allowing it to escape the system. He recharged the system with freon and said that if there was a leak, it would show up in a few days and the system would stop cooling again. It has been over a year now, and even in this heatwave that Arizona has been in, the unit has worked perfectly. Goettl's called me earlier this spring to schedule the ""Service"" that I had paid for, and I told them I would not allow them back on my property due to the horrible experience and that I would like someone in management to contact me. They never did. They never even delivered the furnace filters that were included in the agreement and promised. I would NOT recommend Goettl's to anyone looking for heating and cooling services.