Goettl Air Conditioning and Plumbing

Outta T.

Our experience with Goettl a/c and plumbing was nothing but top flight from start to finish. Our next door neighbors recommended them after our a/c wasn't being fixed properly by another company. From my very first call, I sensed things might be alright: the call taker was professional and she would get someone out the next day, a Sunday. We had been without a/c in the summertime for two weeks!

Joshua showed up and gave the system a thorough inspection, documenting everything with photos. He showed us just how old and broken down the system was and gave us options for repair (money down the tubes on a 20 year old unit) or replacement. We chose replacement. It was a highly reasonable quote for the industry and certainly for the level of service they deliver.

The next day the installers Juan and Carlos were here and worked all day putting it in. A day later a contractor showed up as planned to fix the attic ladder and trim that had to be taken out to get equipment up there -- he literally did such a good job that it looked better than it did before. Juan and Carlos did a great job with the installation. The unit blows wildly cold, like a winter wind. And it seems like our electricity bill is lower.

The last step was the city permitting. Robyn in the Goettl office set all that up and Goettl paid all the permitting fees. The permitter found a minor problem, and Goettl sent out Bedford to fix it on our schedule. Bedford was really smart and knew just what to do.

Everyone you deal with at Goettl is a positive person, and they exude capability. They also get the job done. I would give them a sixth star if I could. If you're looking for a/c repair, look no further.

Michael G.

Wyatt from Goettl Plumbing was a joy to have in our house. He checked everything made sure that we had no leaks anywhere in the house. He Also flushed out our hot water heater. Very professional was here on time and got everything he was scheduled to do done in a timely fashion.

Jacob and Kobe came out to work on my heating and air conditioning system. Again got here on time very professional looking doing things in a professional manner and we're not a problem at all to have in our house. I highly recommended both the heating and air company and also the plumbing company from ghetto heating and air.

Jacobi N.

Omg Rebecca was so sweet and nice making sure I knew when they were rescheduling me!!

Ann C.

Joshua was awesome. I had several questions regarding my HVAC duct work and possible leaks. Joshua examined my system and the output vents in the rooms in question and explained how my system worked. He explained how the repairs would be executed and the expected results. He also explained how annual maintenance would ensure my system ran smooth. Very professional and friendly, from the dispatcher to Joshua - I highly recommend Goettl!!!

Hank W.

Jackson came out to inspect and perform Maintenence on my units.
He was very thorough in his work and completed the job in a timely manner.
Great job.

Plutima S.

UPDATE: After my initiation of contact with this company, I was finally called by a manager. He took full responsibility for the service failure, both in the work done on my system and customer service and support. A senior installer was immediately scheduled to repair my system, the manager also came to my home to ensure the problems were resolved to my satisfaction. I am sorry that this situation escalated to this level to ensure resolution, and have upped my rating for the company as a result. But I still would not refer business to this firm at this time because of the expense and customer support failure.

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The only good thing about Goettl is Chris Rios, a technician who takes pride in his work and servicing his clientele. Sadly, however, Goettl is extremely expensive and non-responsive to quickly resolve problems. I was advised of a ducting issue at a scheduled maintenance, had the folks out to repair Thursday, Chris came to check pressurization at installers request Friday and discovered that the ductwork was mis-installed. THIS WAS NOT A CHEAP REPAIR. My lower level was holding at 65 degrees, and it was well into the 80s upstairs. Chris made a temp repair, assured me that I would hear from someone Saturday, or at the latest Monday. It is now midday Monday, I have called the office and have yet to hear from anyone. I totally regret having spent huge amounts of money replacing my system with this company, and would certainly discourage anyone from using them. The disappointment is real. Use a local company who values their clientele for the long haul. You can bet your bottom dollar I will be looking elsewhere when the time comes to replace my water heater.

Barbara B.

Jackson from Goettl did my Spring check up. He was very through. I had been unable to use my thermostat and he found several reasons for it malfunctioning and fixed them all. I appreciate his work ethic.

Kerri W.

Goettl bought out Dayton and are not honoring the labor warranty on my Daikin Fit system that I bought 3 years ago. They came out 2 years in a row and topped off my refrigerant and said they put in testing dye to find the leak and never came back. This year they said they couldn't work on the system since they were not renewing their certification with Daikin, though Daikin says this is not a prerequisite. The offered to buy-back the Daikin system if I bought one of their systems, but have been unresponsive to questions. They come out quick but have ZERO follow through.

Margie S.

This company was referred to me by another plumber. Yes that's right. My kitchen drain was clogged and I called them and got an immediate call back. They are wonderful! If you call them ask for WIL. He is prompt, knowledgeable, and very professional. Also they have a great Membership/maintenance program.

Victoria P.

Had a drainage issue in our guest restroom but Wil came through to save the day! He was in and out and got the job done.