Goettl Air Conditioning and Plumbing - Tucson

Maureen H.

i hate that the commercial says "" we do things the right way""not the easy way? what have u found? a company only able to talk through an answering service who know nothing about the business, the appointments or the flow of customers so times and how, in my opinion how unhappy geottl has made us
if they schudule with me between 4-6 and no one has called by 6 pm ( remember a call 30 munites priot to their arrival?) what have you done to get them to work for you and not against you

Herb T.

The Serviceman was 2 hours late even calling to tell me when he was arriving. Called because thought the toilet line was clogged and it would be snaked for the advertised price of $80. He used a 6 foot auger and then told me, a new toilet was needed. Ripped off!

Amanda R.

Our AC went out so I scheduled an appointment for the following day. Hours past the scheduled window I called them twice and couldn't even get an ETA or a callback from the tech. Completely left my family hanging in 100° weather. I should have read the Yelp reviews before calling.
(Luckily another local company had mercy on me and sent someone out the same day!)

Sesalee C.

Such a good experience with Goettl today, my AC stopped working and I was able to online book an appointment for the next morning which I thought was super convenient. The technician (Marty) was right on time, super friendly, and so helpful. There were many issues with my unit and Marty was not deterred by any of it. He educated me on the parts he was replacing and my AC is now running perfectly. I also felt the prices were reasonable and I wasn't pushed in any way. I can't recommend Goettl enough and if you do book a service, request Marty.

Eric R.

i recently had to have some repair work done on my a/c in my house and one of the techs showed up smelling so bad it almost made me gag. it was a b.o. that smelled like b.o. mixed with stale cigarette smoke and old cologne. it was a smell that comes from not taking a bath and changing your cloths every day. it took 2 days for the smell to dissipate out of my house....goettl needs to start enforcing some hygiene rules and tell their people that are going into peoples homes to take a bath and change their cloths every day. they also need to have their techs start wearing uniforms. it looks more professional. surely the other techs working with this guy have to know about this. maybe they don't want say anything. sometimes it is hard to confront someone and tell them they smell. maybe they can take him outside and hose him down with a fire hose every day.

Craig M.

WORST experience ever!!!!! Unable to reach them on the phone.. Long hold times when they do answer to the answering service that can only take messages. Waited hours for a call back!!! This whole time on without an A/C obviously ""KEN"" doesn't oversee anything or doesn't care. Maybe Sadie the dog can do a better job... and if the tech that can out is the so called best of the best I would REALLY hate to see worst... THINK TWICE BEFORE CALL THIS COMPANY!!!!!!!!!!!!

Kelly C.

We called Friday night and it's unbelievable that they were able to come the very next morning, so happy. I Absolutely loved that the technician Marty Hendricks showed up with a mask on for our protection and was so knowledgeable and friendly, he went straight to work and got the air conditioner up and running ""even though it's 21 years old"" for us while we are waiting on our new unit that he ordered for us that will be installed this coming Wednesday. Marty is one of a kind, I hope that you all know what an Amazing asset he is to your company. Thanks again Marty you're Awesome!!!!

Adam M.

If you want to be lied to and ripped off this is the place to call. Tech came out and said my compressor was going out and would not make it through the summer. Never replaced filter half ass cleaned system and then started asking me what kind of money I had put up and how good I'd my credit telling me 15k to 20k to replace. And continued to text for several days after asking if he could come back to get started with financin. Had another company come out and they actually showed me while testing there were no issues with the system other than it was filthy. Now have if issues getting refund because they said it's still a service call. only Interested in sellin new units not maintenance

Robert L.

I would like Mr Ken Goodrich to help fix his Tucson plumbing office management. They have ignored all my attempts to talk about my plumbing issues. They say we will call but they never do.now I'm going to have to call another plumbing company and repay for the service that this company did. Sorry service.

Benjamin M.

Goettl tech left me in a lurch, stole my flashlight and creepily invited me to call him in the middle of the night...

A month ago I scheduled routine rooter cleaning for my kitchen. I used the $80 coupon I received in the mail.

When the tech arrived he handed me a stuffed toy dog and a flashlight as a gift. He told me he was scheduled to do a home inspection that cost $129, not the rooter service. Confused, I listened while he hard sold me on signing up for annual memberships...all the while never asking about my problem for which I scheduled the service.

When I told him I just wanted my kitchen drain rootered, he then tried to get me to sign a $27,000 contract to replace all my pipes.

Whats more after the rooter I had a leak in the pipe beneath my sink, and despite being 1pm in the afternoon, he said he was going to charge me more than $500 to fix it (despite saying it would take him less than an hour and a half to do). When I asked what the breakdown of the cost was he told me he was charging me extra because it was not part of his scheduled event.

Of course I said no. I called Plumb Plumbing who arrived two hours later and fixed the leak at 1/3 the cost Goettl.

I was left in a lurch and to boot, as I showed him the door he took the flashlight he had just given me, while telling me to call him in the middle of the night on his cell phone if I needed anything done.

Goettl is not worth the coupon.