Goettl Air Conditioning and Plumbing - Tucson

Aaron S.

Way overpriced company. Great commercials though but you will be paying the bill for them. Find reputable company that shows you how good they are and doesn't have to tell you how good they are with overpriced advertising.

Dennis C.

Great service, very nice worker who explained everything. I believe his name was Adam, and he was very knowledgeable and polite. Great price, way lower than the company that installed the system. Signed a contract, and I would recommend Goettl A/C to anyone who needs a reliable, honest HVAC company.

James Y.

Overall great experience. Chris did a great job explaining the process of the rejuvenation we ordered and was very attentive to our needs. I asked many questions during the service appointment and he was very patient and clear with his explanations. Fantastic service tech to deal with. Prices are a bit high, thus a 4/5 star but satisfied overall.

Kim D.

I feel this story needs to be told because they are all over the radio and now have two companies with which to take your money.

We were having trouble with our AC unit last summer and called Goettl for their $139 rejuvenation. We had to wait almost a month for the appointment and the problem got worse. We called to have a repair instead, but were told the wait was longer than our time until our coming appointment. I have small children and our house exceeded 95 degrees daily. They finally came on their day and he sprayed the outside coils (which we had already done) and told us our system was dirty and no longer functioning. Then he said we would need to have the inside cleaned and purchase a new one which he quoted around $5000.

We didn't have that, we called Rincon (awesome company and fast!) and they came out the next day, cleaned the inside coils, replaced a part and we were back in reasonable temperatures with a fifth of the price. I will never recommend Goettl to anyone. They took our money did nothing and didn't even give us a flashlight for our $139 spent. Lousy company!!!!

Joay A.

Have yet to turn on my AC since the cleaning, but the service was impeccable, price was lower than other companies I have used in the past. I would recommend this company and the flashlight is a nice bonus. Thanks!

Yvonne S.

Very thorough, explained everything and supported it with pictures. Showed where other companies I've used in the past did things incorrectly.

Kurtis R.

First time experience with this company. They were very nice over the phone. They did come the next evening. Tech was very friendly, and found a bad capacitor which we expected. I was extremely happy that it was just this and a exposed wire. I said great fix it. I know the last one we had replaced was around 40 dollars. Took him about 15 min, and he came back the bill. They charged me 417 dollars for the capacitor that costs 9 dollars on amazon. I was besides myself. That's a 4000% mark up on a very cheap part. I was told I would receive a phone call from customer service. No call nothing 4 days later. Everyone expects some markup on the part, but that is downright wrong.

Toni B.

I've used Goettl twice in the last six months. The first transaction was a new A/C compressor and the second was a whole new HVAC system. In September of 2016 I was sold a refurbished unit instead of a new compressor by the Tech. (Goettl Management says they would never authorize this.) The HVAC system was installed roughly a month ago. The installers informed me that they didn't have enough freon on the truck to fill the system and they would have to come back to finish charging the system. Haven't seen or heard from them since. I had a lengthy conversation with the Tucson area manager Mike several weeks ago regarding the first transaction. Was told he would speak to the head guy in Phoenix and would get back to me. Haven't heard anything from anyone at Goettl since. I'm a single woman who is normally pretty smart and savvy when it comes to making good decisions. I feel like I was really taken advantaged of by this company.

Joe C.

Was able to schedule an appointment for a system 'health' check quickly and easily. Very friendly on the phone and they suggested ways to maximize the visit and dollars spent. Technician was prompt and seemed to be thorough (not that I could really tell, mind you!), and was kind enough to wear protective booties when he came in the house. After the checkup, he suggested some ways to improve and maintain the system, and we also discussed efficiency and other cost-saving ideas such as updating the window coverings. Overall, I feel it was money well spent.

H T.

I signed up for their A/C ""rejuvenation"" in order to have my unit serviced ""the right way."" Bad mistake. The service tech failed to diagnose and repair a fan wire that was completely disconnected and left untouched sludge in the bottom of the condensation pan. Both of these issues were diagnosed and repaired in a short (and a LOT less expensive!) repair call by another and more competent HVAC company that I called when my A/C did not work. I called a supervisor who made NO gesture to make good any form of warranty. My advice is call someone else and don't throw your money away with Goettl.