Goettl Air Conditioning and Plumbing - San Antonio

D r.

I had an appointment 9-11. Called to see when they were coming at 11:15. Dispatcher said they were busy with other calls, will not be showing up AT ALL TODAY and can reschedule me end of year or January. NO ONE contacted us and I asked why, he said they did then found it was overlook. We were booked, how do you take another job and disregard your scheduled appointment, you didn't not have this morning open! Sad that we paid for annual service so they have our money and can now hold us hostage and pull in other clients. We had our summer a/c done, the a/c backed up, ran through my ceilings downstairs. They did not properly clean the drain. . ..added comment. I got a response from Michael, noticed that now is a canned response on every poor review. I did respond. Waiting to see what happens next. By comments on other reviews, nothing

Jessica S.

My name is Jessica contino: I have a membership with this company.... They came out to do a yearly clean on my ac unit and did an improper clean (they neglected to flush the drain line) which resulted in a clog and our indoor drain pan filled up and water overflowed and seeped into our laminate flooring in our master bedroom and caused water damage. I called this company on a Saturday night to have someone come out and no one answered. This is a 24/7 call center...I called John Wayne service company and they came out next day and cleaned up the overflowing water and cleared the clogged line. I payed about $148 to another AC company for a job Goettl was supposed to do for free. After this took place goettl sent a technician out to do a furnace tune up and take pictures of the damage. The technician was amazing! He stated manager Steve Bloomfield would call me next day to discuss the damage and what can be done... no one called... three days roll by still no call.... Usaa is now needing a written estimate for the damage so my claim can be processed and this manager has completely neglected to contact me even though everyone with this company has told him to do so. Yani with the customer service has been amazing and attentive in helping me. I was told Steve Bloomfield was going to call me immediately but he still never has. I will not be renewing my membership with this company and I would like to be contacted about an estimate for damage as well as being reimbursed for the $148 that I had to pay due to their improper clean.

Chad D.

I am changing my review to a 1*. This company managed to turn a issue with pricing into a showing of little concern for my experience or respect for me as a customer. The response from the manager went with no follow up. I responded via email and on Yelp with my contact info. Nothing. Then I get a second email.
"The details that you have provided in your review on Yelp are concerning. We strive to provide a higher level of service than what you have stated happened to you and we sincerely apologize. I have reviewed your service information and reached out to our branch manager who will be contacting you about your experience. Please look out for our call to address your concerns.

Have a great day!"

I got that yesterday. 5pm today and nothing, so I responded again letting them know that I still have not heard from anyone. The next reply was this.

"Hello good afternoon, Chad

Thank you for reaching out. I see that my colleague at our local branch was able to speak with you on the 10th of this month. We were able to process a refund the following day base of the conversation that we had with you.

May I ask if we missed to address any of your other concerns?

Thank you!"

I wrote the review based off my conversation with the company on the 10th. I got the refund because I was not willing to pay $1000 in labor to switch out 2 kitchen faucets. That other email was on the 11th. If this is the service level you get and organization you get from a promise for them to reach out so they can better understand the issue I would hate to see how they would handle a real issue had I hired them for a job. If you say you are going to reach out because you want to understand the issue then stand by your word, please don't just post a response for others to see showing your concern if it is not truly there.

Jinny H.

Do not use this company. They pressure people for 5 star reviews and they will rob you of your time and money.

They installed our AC unit backwards and didn't seal the ducts. When we noticed roaches coming in and the air flow not being proper, they waived it off like we were the crazy ones. Said there was nothing wrong with the system and that they'd just install another air return vent. That did absolutely nothing. We were blasting the air in the house and it got freezing in the master bedroom whereas it was hot and humid elsewhere in the house. After 1.5 years of trying to battle with them and use their "warranty" which cost us money every time we used it, we got a second opinion from another AC company that was much more knowledgeable. They took pictures and gave us evidence that the unit was installed backwards, and the ducts were not sealed properly, and the ducts had microbes growing in it. The new AC company will reinstall the AC properly and completely redo the ducts.

They also tried to sell us a "high quality" water heater for $5727 for installation and water heater and recirculating pump. Oh my gosh I'm so glad we did not go with them. We had another plumber replace the water heater unit for $1600 and install a recirculating pump throughout the house for $400... and the guy was honest and everything works amazingly.

If you need a plumber or AC guy... just message me or something... I have much better contacts than Goettl. Save your money and go elsewhere.

Glenny W.

Had a water heater start to leak from corrosion caused be the harsh water in SA. Although it was the weekend, Goettl found the time to diagnose the problem, give me options and ultimately have everything fixed that same day.
Great service with a smile.

Miguel G.

What a horrid experience trying to price a new air conditioner. The initial price was $25,000! Once I challenged them, they dropped down to $12,000. It took forever to get a bid, we had to call the office to get it and it went up to $15,000, no explanation. Waste of time, and the worst part, we didn't trust them. They only sell a Japanese air conditioner that they then brand under their name. The salesman told us that the SEER rating wasn't important LOL!
Don't waste your time with this ghouls.

Donald W.

Goettl unclogged a pipe
Replaced flapper however did not put new one in
Used the old one instead
Regrettably, did not repair the right thing at but easy way

Disappointing job

103 Broken Bough Lane
Waiting for a return call from manager
No luck
Call 210-861-0789

Michael H.

Two months no return calls then a call Wednesday from manager of All Pro plumbing with a promise to call back that afternoon
Nothing it is now Friday
Heed the warnings of the poor reviews here on Yelp for this corporate plumbing company
Worst in San Antonio
No customer service
Run don't walk

Brenda R.

On 8/19/2021, 2 guys showed up to fix my A/C which had stopped cooling. All I can say that these 2 guys were not only professional, but provided excellent customer service. They showed me the pictures & videos of some issues. A certain piece was replaced for $200. Thank goodness it wasn't more serious! However his camera found something that I wasn't aware of.... some of my ducts have MOLD! If it hadn't been for their thorough checkup, I would never have known! KUDOS to JUAN LUCERO & his companion for their expert service! Now I've gotta find a company to clean out all that mold.

Dan D.

When mowing the lawn, I discovered a puddle in my yard. I called the plumber I normally use. They showed up the next day at my appointment time, but spent the next 20 minutes in the van smoking and talking on the phone. When I finally did talk to the guy, he told me it would be cheaper if I called a leak detection service to find the leak, me dig the hole, then call them back to fix the leak. I called the leak detector service, but they booked up for two weeks. I called a couple other plumbers. I couldn't get anyone to come out that day, until I called Goettl Plumbing. The lady I spoke to told me someone would be out within two hours. A few minutes later I received a call from one of the managers, who told me he was sending Henry. He also sent me a text with Henry's picture and location tracker.

When Henry arrived I found him to be very polite, professional, and eager. After discussing where we both thought where the leak was, Henry went to digging. I went back inside. One time, I checked on his progress, I found him sitting chest deep in a muddy hole, bailing water. "I think I'm getting close" was his only comment. I shook my head and went back to the air conditioning. A little bit later Henry rang the doorbell. He had found the leak. It wasn't far from where he thought it was, but it was at least 10 feet from where I thought it had to be.

He fixed the leak and back filled the hole. All while working in the hot, San Antonio, afternoon sun. He always had a upbeat and pleasant attitude.

My experience with Goettl Plumbing couldn't have been any better. I highly recommend!