Goettl Air Conditioning and Plumbing - Las Vegas

Michael V.

During the recent period of extremely high temperatures, our air conditioning units shut down. I called several HVAC companies and Goettl responded by sending a ""technician"" that same day. He was more salesman than technician. He quickly determined that both units were ""damaged"". He went on to advise that a rebuild would cost approximately $4500 "" with no guarantee that would work and then you would be out $4500""!! He steered to replacing both units at a cost of $11,400. I scheduled the work and in the mean time I sought a second opinion. This person ( the owner of local commercial HVAC company) ran more tests than Goettl technician/salesman and concluded that the fix was to replace the capacitor and contactor on each unit...this fix was $350!!! He replaced these parts and each unit was instantly operable! I believe Goettl is more concerned with making a sale, doing what is best for THEM, than doing what is best for CLIENT!!!
Beware.....

Jo V.

Culture , and emphasis on doing the right thing always. Lots of great people work here.

Dejan D.

Their plumbers charge around $4000.0"" for a water heater, their AC units are around $14,000.00 stay away their quality isn't worth it also if you call for a repair they will send a rookie who knows nothing and they will tell you you need a new unit this company is unethical, they are managed by money hungry managers who will try to get you in a desperate time, shop around especially if you a new to town

Oscar C.

Stephen was great from Goettl!!He can and took care of business no b.s. and knowledgeable in his craft.I have the membership and this was my first call so on my future tuneups hope to see Stephen again actually will request him by name

Pauline D.

A very dishonest company from top to bottom.
After one of our service which cost us $800 because we need a part, our ac unit started to leak we called back for another tech to come out and tell us we need another $1550 to fix the problem. Now I called and asked if they could explain why the first tech hadn't discovered this major part malfunction on his service, I was told he need a special key to find said part. We had them out again because we had paid for a year of service. On the next service we were told we had rust in one of our ac unit trays and it was very dangerous to our health to be breathing that all in and it would cost $1000 to change. My husband said thank you we will have someone look at it to the tech surprise. This tray is actually plastic and had no rust.
I would never recommend this company or use them again.

M V.

We were lucky to have Jeff Gorham as our repair technician! He was personable, explained everything extremely well and even supplied a dog toy for our pet that kept bothering him :)- Price was high to start but adjusted to competing bid by office- so very happy with the quality of the service- personality of Jeff- and company! Highly recommend . Will request Jeff going forward for all plumbing needs.

Terence D.

We signed for a service program. At the last regular service a technician came. He finished and then proceeded to tell me our ductwork had a large hole. He showed me a picture assuming I wouldn't climb into the attic to see it. He then told me We needed new ductwork at a cost of thousands of dollars. That was strange because I had just paid a ductwork company to check, clean, and repair anything needed. I brought in another A/C company and asked them to check. They found some insulation had been torn that matched the picture of the purported hole. There was no hole.
I was aware the technician was trying to sell me on new ductwork that wasn't necessary. I canceled my contract as I lost trust.

Tarun B.

We had a water heater installed by them in Dec 2018 and it turned out that 2 days ago, it had stopped working due to faulty materials used in the install for venting. This This caused leaks in the unit and ruined 4 different parts of the unit. This information was provided to me by the manufacturer of the unit. Yesterday, we had a Goettl technician come out to look at the unit and he wanted $2500 to repair. Never trust these ripoffs again and advise people to stay away from these crooks.

Nikki S.

We used this company back in 2017 for our rental property in Las Vegas and had an amazing experience. So, when our tenants called us to let us know that the AC wasn't working, we immediately called Goettl. What a nightmare. A tech showed up at 9am, diagnosed the problem, processed our credit card for the full amount to have the work done and then we didn't hear from him for the rest of the day. At 8 o'clock at night, my husband got a phone call from the tech who said that he can't fix the problem and it would cost us another $6,000 - $8,000 for a new compressor! For that amount of money, we could just get a new AC unit. We lost it. So, after a lot of back and forth with Goettl, we decided to go with another AC company. So glad we did. We received better service, better communication, the problem was fixed AND we paid less than half of what Goettl quoted us. I do have to say that the manager from Goettl handled things professionally and refunded our money, which was much appreciated.

Bobbi B.

Just wanted to give thanks and props for the excellent service I have received with Goettl. I have used them several times and they have always done right by me.

All of the workers have been great so far but I just wanted to say that Tru is seriously the best! You guys should give him a raise. He's fantastic! It's obviously no fun having to spend money on things like clogged drains and plumbing issues but he's pleasant and funny and puts you in a good mood anyway. Just an all around good guy. I'm so glad you sent him. I'd like to request that you always send him whenever I need you in the future. Thanks again. :)