Godby Heating Plumbing Electrical

Jeff C.

I've never had a better experience than with John, Will, and the whole crew!! They stayed late to finish a two day job on a Friday. So cool. We are the kings of hot water. Or better yet, the ladies in the house say we are the queens of hot water. Get the tankless and recirculating pump. You won't regret it.

Craig C.

Good job replacing a faucet. 4 stars because price seemed high to me for a straight forward job, but that might be standard rates. Quick service and good communications.

Sheila K.

Very disappointed. I called Godby to find an electrical problem because a neighbor recommended them. We'd had a leak and the plumber (who did a great job) said the cause was an electrical current arcing on the pipes from malfunctioning fixtures. Godby's electrician spent something like four hours examining our electrical service and assured me there was no problem.

A month later, another leak. Plumber (same company but different individual) confirmed the problem was electricity on the pipes. Called Barth Electric; they sent an electrician who found the problem promptly and fixed it. Needless to say, I would NEVER use Godby again. Not only did we throw out the money we paid them, but the subsequent leak that could have been avoided cost nearly 400 to fix--and that's before repairing the hole in the drywall.

Eugene S.

The only reason I will not give Godby five stars, I'll explain later. Air conditioner went out in my home. Godby has serviced my home before, so I gave them a call. A technician came out, and told me it was the furnace. It was the original furnace that came with the house, so I figured it was time to replace it. The person I spoke with to set up the appointment was very kind and got my appointment set up for the next day. She also gave me a window as to how long the job would take. The next day came and I received a call from Deacon telling me that they are on the way. Soon after, Deacon and Joe was at my door. They introduced themselves, and came in. Right away they got started on removing the old one and in with the new one. During that time, Joe came upstairs and put in the new thermostat. He told me that when they were finished, he'd explain the new functions on it (digital, touch screen, Bluetooth, very cool!). Not long after, they called me downstairs and the job was done. Joe came with me back upstairs and explained in detail the use of the new thermostat. During the time in my home, both guys were very professional, courtious and easy to get along with. Great job guys. As they were leaving, I asked for a business card. They said they didn't have cards of their own. Godby, get your technicians business cards!
Now, the only reason for the 4 stars was because I had to have a very minor adjustment made. Without calling, the guy just showed up! I could see that he was from Godby by his vehicle and shirt, but didn't tell me who He was. He got the job done quickly and was nice, but gave no heads up that he was on his way.

Connie C.

Thank you Godby for coming out in an emergency call. I had no air conditioning and my 90 year old mother coming to my house. Adam fixed the problem in a very professional manner. A big, big thank you to Stephanie for her patience and calmness. You told me you would see it through and you did. Thank you.

Cornelius G.

We had just purchased a new home that required a lot of updates before our move in date. The home was in disrepair, including the furnace and A/C unit. I called Godby to come out and determine whether or not it could be repaired or if we needed a whole new system.

The representative that they sent out was very knowledgeable and explained to us the issues with the existing system. They got us a number quickly and were able to get our furnace, coil and A/C unit replaced under budget.

The technicians that installed our new system were great. They were clean cut, nicely dressed and did a great job. We were extremely happy with the service provided and will definitely use Godby again.

Katherine R.

Our AC unit was not getting it done and eventually died recently on shot July Saturday. The owner himself made sure a technician got to us ASAP. The tech gave us a couple of options in language I could understand. We opted for a total replacement and again we were presented with options which were appreciated. They got us on their busy installation schedule within two days. Our house is back to comfortable again. Really appreciated the owner calling me afterwards to check on us.

Larisa B.

Called Godby to check out our AC. With the help of a friend who owns his own non-local HVAC business we were already able to rule out several issues. It was narrowed down to low refrigerant, or a bad Thermal Expansion Valve (TXV). The tech called day of appt (today) and was running early. No problem. He arrived at his updated ETA and was polite, well groomed and respectful. Unfortunately, he had no practical diagnostic knowledge and had to keep calling the office to run things by a Master Tech. In what I can only guess was an attempt to stall while waiting for further instruction he decided to drain refrigerant from the system because it kept spiking pressure. It was clearly short cycling because of a bad TXV. At the end of it I was charged the $79 diagnostic, PLUS .5 hr labor at $120/hr to piddle around waiting for someone to verify what had been determined 45 minutes prior. The written estimate is for just over $1100 to replace a $130 part, evacuate the system, and recharge the system. He stated that it would be a 3 to 4 hr job involving LOTS of equipment etc. OK, so at 4 hrs labor we have $480 plus a $130 part. How does that add up to over $1000? As a parting blow to their credibility I asked if our TXV was compression fitted or had to be soldered? The tech claimed that ALL TXV's are soldered in. What's funny is that ours is actually a Hybrid TXV that is both soldered and compression fitted. Poor guy is clueless and I AM NOT paying them another penny to run around being polite but incompetent.

S W.

Don't fall for the hype of them being an Indy local name! Do your research and find a small local plumber on Nextdoor site or through neighbors or friends. This company lied to our faces as they sent an inexperienced ""plumber"" to our home who had to take pics to get answers then took our $50 trip charge check and said he'd be back only to find out they weren't coming back until the following week!! We were without water and they knew this and then said WE WERE at fault when they knew the problem ahead of time! They lied on the phone and said we didn't tell them it was a different situation...we explained it exactly and even if it was a diff situation ( which it wasn't)..they should've had the knowledge to do it!!! The plumber that arrived stated ""i have three other appts still and its 5pm... i can't do this one right now"". They knew it was not a basic replacement but this plumber didn't know how to do it and we had waited all day on him and then we got blamed!!! We had to fight to get our check back and thankfully we found an honest plumber through Economy Plumbing recommendation! Steer clear of Godby!!!

Gemmicka P.

I reported a an issue with the HVAC in my frontroom not working on12/27 to my property manager, who then reported to Godby. I have been waiting two days already in a apartment that is freezing in the front with no contact or information provided on when Godby would be by to examine my HVAC. I followed up this morning with my property manager who said he hadn't heard anything. I reached out to Godby directly and low and behold they said ""they couldnt reach me"", and wouldn't ""be able to come fix it until next week."" But indicated that, someone would ""be by to look at it"" before then....the receptionist was not able to give me a time when someone would be showing up at my door. As first point of interaction I am less than impressed.