Godby Heating Plumbing Electrical

Cornelius G.

We had just purchased a new home that required a lot of updates before our move in date. The home was in disrepair, including the furnace and A/C unit. I called Godby to come out and determine whether or not it could be repaired or if we needed a whole new system.

The representative that they sent out was very knowledgeable and explained to us the issues with the existing system. They got us a number quickly and were able to get our furnace, coil and A/C unit replaced under budget.

The technicians that installed our new system were great. They were clean cut, nicely dressed and did a great job. We were extremely happy with the service provided and will definitely use Godby again.

Katherine R.

Our AC unit was not getting it done and eventually died recently on shot July Saturday. The owner himself made sure a technician got to us ASAP. The tech gave us a couple of options in language I could understand. We opted for a total replacement and again we were presented with options which were appreciated. They got us on their busy installation schedule within two days. Our house is back to comfortable again. Really appreciated the owner calling me afterwards to check on us.

Larisa B.

Called Godby to check out our AC. With the help of a friend who owns his own non-local HVAC business we were already able to rule out several issues. It was narrowed down to low refrigerant, or a bad Thermal Expansion Valve (TXV). The tech called day of appt (today) and was running early. No problem. He arrived at his updated ETA and was polite, well groomed and respectful. Unfortunately, he had no practical diagnostic knowledge and had to keep calling the office to run things by a Master Tech. In what I can only guess was an attempt to stall while waiting for further instruction he decided to drain refrigerant from the system because it kept spiking pressure. It was clearly short cycling because of a bad TXV. At the end of it I was charged the $79 diagnostic, PLUS .5 hr labor at $120/hr to piddle around waiting for someone to verify what had been determined 45 minutes prior. The written estimate is for just over $1100 to replace a $130 part, evacuate the system, and recharge the system. He stated that it would be a 3 to 4 hr job involving LOTS of equipment etc. OK, so at 4 hrs labor we have $480 plus a $130 part. How does that add up to over $1000? As a parting blow to their credibility I asked if our TXV was compression fitted or had to be soldered? The tech claimed that ALL TXV's are soldered in. What's funny is that ours is actually a Hybrid TXV that is both soldered and compression fitted. Poor guy is clueless and I AM NOT paying them another penny to run around being polite but incompetent.

S W.

Don't fall for the hype of them being an Indy local name! Do your research and find a small local plumber on Nextdoor site or through neighbors or friends. This company lied to our faces as they sent an inexperienced ""plumber"" to our home who had to take pics to get answers then took our $50 trip charge check and said he'd be back only to find out they weren't coming back until the following week!! We were without water and they knew this and then said WE WERE at fault when they knew the problem ahead of time! They lied on the phone and said we didn't tell them it was a different situation...we explained it exactly and even if it was a diff situation ( which it wasn't)..they should've had the knowledge to do it!!! The plumber that arrived stated ""i have three other appts still and its 5pm... i can't do this one right now"". They knew it was not a basic replacement but this plumber didn't know how to do it and we had waited all day on him and then we got blamed!!! We had to fight to get our check back and thankfully we found an honest plumber through Economy Plumbing recommendation! Steer clear of Godby!!!

Gemmicka P.

I reported a an issue with the HVAC in my frontroom not working on12/27 to my property manager, who then reported to Godby. I have been waiting two days already in a apartment that is freezing in the front with no contact or information provided on when Godby would be by to examine my HVAC. I followed up this morning with my property manager who said he hadn't heard anything. I reached out to Godby directly and low and behold they said ""they couldnt reach me"", and wouldn't ""be able to come fix it until next week."" But indicated that, someone would ""be by to look at it"" before then....the receptionist was not able to give me a time when someone would be showing up at my door. As first point of interaction I am less than impressed.

Dan D.

Complete bums. Had a service call for no heat. Was 5 hours late. Quoted a new system for $10,000. Another company came out and did a $257 repair and it's good as new. Crooks!

Reggie L.

We were in a bit of a pinch once the weather started turning colder. Went to fire up the old furnace and nothing. Of course this was discovered after hours and we struggled to get anyone who could come out in a timely matter.After working our way down the list we were able to get appointment with Godby for first thing the next morning. The technician called to confirm he was on the way and was very professional we he arrived.

Our technician was also very knowledgeable and good about explaining things in a way that was understandable and had us back up and running in no time.

Julie W.

Called Godby on Friday at the recommendation of a friend to get my AC fixed. Was told that someone would be out Friday afternoon, Monday at the latest. They never came and I never heard from them again. After reading the other reviews, I think I lucked out.

Maya Q.

We bought a new home and had some minor plumbing issues to get looked at. Unfortunately for us this plumbing service was what Angie's List recommended.

Was charged 300 dollars for a tightening on the toilet and an incorrectly hooked up fridge. He was here about 1.5 hours, charged for 2, and half of the time was spent wandering back and forth from his car and fixing a mistake he made in hooking up the fridge to the water line. On top of this was extremely unfriendly and lazy- told us to call the manufacturer for a leaky faucet and for a leaky dishwasher. Told us it would cost us another 600 to cut a hole in the floor and run a pipe into a small room to move the washer up from the basement. ""Generously"" took off 15 dollars for making a mistake that he tried to convince us didn't matter and was extremely rude about correcting.

Cannot recommend less. Extremely Unsatisfied.

Shandi L.

I have had several electrical and HVAC service calls dealing with Godby. It seems that work that is supposed to be completed doesn't get completed only masked and a huge bill to follow. Over the course of 2 years, I have had to call them out repeatedly to fix the same issues the prior tech was to fix. The most recent incident was me calling them to have a light replaced that required an electrician. The tech that was sent out came in and looked at the light only to tell us ""You probably already know this, but this requires an electrician"". Yes, we know that and that is why we called you! A week later I am still waiting on that electrician to show up and replace the light! Don't waste your time or money with Godby! Get someone who will get the work done right the first time and won't keep charging you for repeated visits due to their negligence!